Carol J. Walker-Lopez Email & Phone Number

Englewood, Co, Us

Denver, Colorado, United States

Design and develop District level leadership training for worldwide group of leaders for two semi-annual training events. Provide train-the-trainer sessions for volunteer facilitators, and involved in all aspects of preparation and delivery of the 2 day learning experiences. Manage event logistics at onsite locations, and support virtual training conferences via Zoom. Participate in analyzing feedback data and applying it to increase value and effectiveness of the sessions. Update e-learning courses using Articulate 360.

Greater Denver Area

Supporting extensive 6-week New Hire training program, transition training for associates moving to new departments, and leadership training series for team managers. Involved in curriculum updates, and development of training learning based on internal requests for courses from 2 hours to 4 days in length.

Littleton, Co

Responsible for managing and improving in-place leadership training programs, managing vendor relationships and LMS platforms, and developing and launching training to support HR initiatives. Collaborate with knowledge experts to create shop floor learning program to support development of new hires and existing operators. Support individual and group development plans and learning. Act as an HR Business Partner to support implementation of Organizational Development priorities.Selected Accomplishments: Designed and developed Shop Floor Learning program for Level 1, 2, and 3 manufacturing operators. Included onboarding, training, and certification, plus a Manager Implementation guide. Improved employee time to productivity and impacted quality of product. Developed and implemented communication plans followed by virtual training to support leaders through 5 overlapping performance management events. this improved manager ability to implement, and resulted in meeting deadlines for appraisal delivery and completion. Involved in testing HR recruiting and onboarding software, and developing and delivering virtual training for HR team and managers. Developed reference guides, communication plan to inform executives and employees, and collateral in 3 languages to meet current and prospective employee needs.  Project lead for updating and managing required Internet Security Awareness program. Updated the database, rewrote email messages, worked with the vendor on set up issues, managed a companywide launch to 1000 employees and drove completion rates.

Greater Denver Area, Co

Responsible for implementing and executing leadership development initiatives while providing guidance and feedback for consistent company-wide programs. Assist in the development of leadership programs aligned with company goals and strategic direction. Provide leadership training to develop bench strength for needed skills and competencies.Selected Accomplishments: Developed, tested and deployed 16 eLearning compliance courses (both vendor and internal) to managers and employees, supporting HR and Legal requirements and initiatives.  Facilitated 70+ leadership development courses at 3 company headquarters, building competencies and bench strength for Corporate and two main business units.  Partnered with HRIS to increase utilization of functionalities affecting evaluating, reporting and end users. Set up LMS or SharePoint sites to manage training assets. Collaborated with IT and Procurement depts. on deployment of new enterprise software systems.  Point of contact with vendor for negotiation, set up and management of library of eLearning courses.

Reno, Nevada Area

ProNet is a non-profit organization of professionals that provide training, coaching and empowerment to prepare and launch professionals who are seeking employment into the workforce. The Business Development team connects with local businesses to inform them about the services and professionals available through ProNet, including posting job openings and providing resumes (www.pronetreno.com).Reviewing and updating existing procedures, processes (SOP's) and information. Assisting to move from paper based to electronic data system. Providing direction & training to new committee members, team leads and team officers. Attending local networking events and job fairs to promote ProNet to local businesses.

Creating & developing training programs for all levels of the company, from front line through President as well as Corporate leadership. Assessing and enhancing current programs to ensure maximum learning and performance impact. Planning and implementing Organizational Development initiatives that impact HR compliance, employee development and leadership skills. Utilizing blended learning and new technologies for distance learning for employees on the West Coast. Designing and delivering self-paced and virtual courses.Selected Accomplishments: Designed, implemented and facilitated an immersive learning program for Vice Presidents to groom them to be Campus Presidents resulting in 7 graduates over 2 years.  Planned and implemented onboarding to provide process consistency between 10 campuses. Included creating eLearning, work flows for tasks, SharePoint site and various training modules. Facilitated numerous workshops (virtual and classroom) improving leadership and employee effectiveness (i.e. DiSC Styles, Communication, and Planning). Partnered on 360° Feedback process from roll out through Action Plans for 25 executive level leaders. Consultant and key team member for roll out of Employee Satisfaction Survey, including creating follow up processes and SharePoint site, impacting 850 employees and 11 sites.

Reno, Nv

Across 5 state region, implement and manage performance based programs to improve customer and employee satisfaction, facilitate leadership training (400+ leaders) to build bench strength of company leadership at all levels, manage on-going and Compliance training programs, develop and deliver online and classroom training. Implemented and provided ongoing support for organization wide initiatives such as Performance Management throughout a geographically spread-out Division.  Supported annual Employee Opinion Survey process from roll out through development of Action Plans for 6 Regions and 2 Call Centers (4000+ employees) from 2004 to present.  Rebuilt leadership effectiveness through workshops and conferences for 400+ associates from supervisors to Directors; improvement reflected in annual Employee Survey results. Managed online Compliance programs (Harassment Prevention, Code of Conduct and Internet Security) to meet government and HR regulations Utilized SumTotal LMS system to register participants and record/track training. Collaborated with Subject Matter Experts and leaders to design programs based on strategic priorities resulting in performance based courses with practical application.  Managed daily activities within a 24/7 call center with 70 employees, (payroll, performance evaluations, coaching, discipline, goal setting, meetings, escalated customer issues and interface with technical/sales depts.)  Managed training efforts of two major product launches and two database conversions, which affected quality of installation, sales and customer service. Facilitated DDI leadership development courses for over 400 managers in Nevada, California and Idaho, which increased the quality of manager-employee relations. Created and managed a training department supporting 12 cable systems, including budgets, hiring and developing trainers, and building technical labs.

Reno, Nevada Area

Managed daily, weekly and monthly business needs for 70 person 24/7 operation receiving 10,100+ calls monthly, focusing on service excellence. Guided and directed a QA team and Customer Care Leads on monitoring, coaching, sales and training efforts; assessed, designed, implemented and evaluated training courses and job aids to ensure smooth roll out of new products, services and processes. Guided reps to meet and exceed performance standards.• Coached weekly on performance • Implemented sales & service incentives• Project member for 2 software upgrades • Provided product & service training• Managed budgets and payroll • Resolved escalated customer issuesDeveloped recognition and incentive programs to increase customer sales and service; coached customer service supervisors on creating a motivating environment.

Implemented and managed a training department at a regional level supporting 12 cable systems across 4 states. Assessed training needs in technical, customer service and leadership areas, and initiated training programs that met those needs.

Managed front lobby and phone reps, along with daily office operations; reconciled deposits, Accounts Payable, Accounts Receivable, provided skills training, developed budgets and incentive programs, resolved escalated customer issues.Developed recognition and incentive programs to increase customer sales and service; coached customer service supervisors on creating a motivating environment.

Master Of Business Administration (Mba), Business Administration, Management And Operations

current student

Bachelors, Biology, Math

Activities and Societies: American Society of Training & DevelopmentCertificate, Advanced Management Certified Consultant, Dale Carnegie.