AeroLeads people directory · profile
Carol Lee Email & Phone Number
Manager, Pension Fund Administration and Operational Effectiveness
at
Ontario Teachers' Pension Plan
1 work email found
@otpp.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Pension Fund Administration and Operational Effectiveness
Location
Greater Toronto Area, Canada
Who is Carol Lee? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Carol Lee is listed as Manager, Pension Fund Administration and Operational Effectiveness at Ontario Teachers' Pension Plan, based in Greater Toronto Area, Canada. AeroLeads shows a work email signal at otpp.com and a matched LinkedIn profile for Carol Lee.
Carol Lee previously worked as Manager, Pension Fund Administration & Operational Effectiveness at Ontario Teachers' Pension Plan and Business Process Lead at Ontario Teachers' Pension Plan. Carol Lee holds Bachelor Of Commerce Degree, Economics / Marketing from University Of Toronto.
Company email context
Email format at Ontario Teachers' Pension Plan
This section adds company-level context without repeating Carol Lee's masked contact details.
{first}_{last}@otpp.com
86% confidence
AeroLeads found 1 current-domain work email signal for Carol Lee. Compare company email patterns before reaching out.
Profile bio
About Carol Lee
I am a seasoned Customer Experience / Process Improvement Manager with a solid people, organizational and program management experience. In over thirteen years, gained extensive experience in business and people management, as well as the following key competencies:- Problem-Solving- Process Improvement- Project Management- Leadership- Cross-functional Communication- Strategy and Planning - Proficient in Microsoft Visio
Listed skills include Management, Process Management, Business Process Improvement, Project Management, and 18 others.
Current workplace
Carol Lee's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles · 22 years
Carol Lee work experience
A career timeline built from the work history available for this profile.
Manager, Pension Fund Administration & Operational Effectiveness
Manage the activities to ensure the timely processing and accurate maintenance of the benefit payments and contribution records. Responsible for the activities related to the accounting functions for contributions from employers and members. Liaise and coordinate pension payroll activities with the external payroll provider. Responsible for leading organizational cross-functional products or processes. Working with stakeholders to define the vision and roadmap to deliver outcomes and value for the organization. This role will also have the additional responsibility to support the Director in optimizing the overall effectiveness and sustaining of operational excellence in the department.
Business Process Lead
Responsible for providing leadership for the development of, and on-going responsibility for, business processes within Member Services organization. Co-ordinate and lead business areas in designing, implementing, monitoring and initiating improvement to business processes. Working closely with business area leaders and team members to bring analytical rigor, change management and innovation to ultimately support successful implementation of strategic initiatives and day-to-day business activities
Manager, Efficiency And Improvement
Managed a team of analysts to define Credit Ops tool needs and configurations, support the continuous improvement of processes and policies, manage customer facing communications and provide coaching and development for employees. Received Employee of the Year Award for 2014 on mentorship and leadership.
2014 - 2016
~2 yrs
Customer Experience Manager, Credit Operations
Managed a team of analysts to perform customer experience analytic and define Credit Operations process improvement opportunities. Oversaw the call quality monitoring team to measure agent compliance and customer experience behaviour.
2010 - 2014
~4 yrs
Collections Manager, Credit Operations
Established plan and coordinated the mapping of Credit Operations processes. In addition, conducted mapping by interviewing with Credit Ops SMEs. Identified areas of opportunities and successfully implemented a High Balance process to proactively minimized bad debt as well as improved customer experience.
2008 - 2010
~2 yrs
Internal Audit Analyst, Credit Operations
Liaised with Corporate Internal Audit team to facilitate audit SOX related activities. Successfully established & executed internal audit strategy model for Credit Operations and presented to Senior Leadership.
2005 - 2008
~3 yrs
4 education records
Carol Lee education
Bachelor Of Commerce Degree, Economics / Marketing
University Of Toronto
Six Sigma Green Belt Certification
Asq
Investments Funds In Canada
The Institute Of Canadian Bankers
Payroll Compliance Professional, Payroll
Nationql Payroll Institute
FAQ
Frequently asked questions about Carol Lee
Quick answers generated from the profile data available on this page.
What company does Carol Lee work for?
Carol Lee works for Ontario Teachers' Pension Plan.
What is Carol Lee's role at Ontario Teachers' Pension Plan?
Carol Lee is listed as Manager, Pension Fund Administration and Operational Effectiveness at Ontario Teachers' Pension Plan.
What is Carol Lee's email address?
AeroLeads has found 1 work email signal at @otpp.com for Carol Lee at Ontario Teachers' Pension Plan.
Where is Carol Lee based?
Carol Lee is based in Greater Toronto Area, Canada while working with Ontario Teachers' Pension Plan.
What companies has Carol Lee worked for?
Carol Lee has worked for Ontario Teachers' Pension Plan and Rogers Communications.
How can I contact Carol Lee?
You can use AeroLeads to view verified contact signals for Carol Lee at Ontario Teachers' Pension Plan, including work email, phone, and LinkedIn data when available.
What schools did Carol Lee attend?
Carol Lee holds Bachelor Of Commerce Degree, Economics / Marketing from University Of Toronto.
What skills is Carol Lee known for?
Carol Lee is listed with skills including Management, Process Management, Business Process Improvement, Project Management, Team Leadership, Strategic Planning, Customer Service, and Microsoft Office.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Carol Lee you were looking for.
View similar profiles
