Carol Yan, Phr Email and Phone Number

Develops strategies to support full-scale People programs and processes for technology client groups and act as a culture champion in our blended company and client cultures.Manages 4 rounds of RIF process for a global Project Management team supporting technology clients of 300+ by partnering with Account Leadership, Talent Acquisition, Legal, and Finance on analyzing staff skills assessment,conducting formal communications, tracking redeployment opportunities, and updating severance impacts for affected employees. Manages global Immigration visa cases in a workforce of over 500+ employees by providing counsel and updates of immigration policies and processes and coordinating the global transfer with the employee and the Global Immigration team.Manages the annual Merit Increases and Bonus Awards process with Account Leadership by gathering and providing feedback on final recommendations in Google Sheets and administering final decisions into the Compensation tool.Drives improvement in key employee engagement metrics by analyzing employee engagement survey results and identifying annual goals and initiatives with support from Account Leadership.Conducts bi-annual succession planning with Account Leadership to identify potential future leaders and assess development needs.Performs annual global diversity and pay equity analytics to identify watchpoints and make recommendations to Account Leadership to ensure equity between ethnicity and gender.Conducts exit interviews for voluntary resignations to gather information relating to general factors affecting worker morale, motivation and efficiency.Interprets and communicates company HR and government policies, regulations and procedures and the need for compliance on federal and state employment law to client groups.Provides guidance on employee relations, conflict resolution, and assists with issuing disciplinary action and performance improvement counseling.

Counseled and advised managers and employees regarding complex performance issues and interventions involving performance and change management.Oversaw HR metrics and analytics including trends, tracking business unit specific HR KPIs and progress on employee survey action steps.Provided and finalized spreadsheets used for focal administration, performance calibration, and equity allocation to ensure fair and equitable compensation and appropriate leveling within organizations.Created and organized an annual project plan of the Key Objective process and Performance Review process for supporting business units.Coached and advised managers on current HR processes and programs.

Supported 12 HRBPs across USA with HR data analysis including auditing organizational system errors and running HR customized reports Coordinated over 20 international transfers by being the point of contact between hiring manager, HRBP, & Global Mobility to ensure successful employee relocations Proposed and executed an employee engagement plan for an acquisition company by following objectives Participated in Employee Relations team calls and reviewed ER processes to further understand how to handle employee investigationsPartnered with client groups in 3 line of businesses to consult and coach managers on HR tools and processesMaintained weekly requisition reports by updating requisition statuses to prevent going over quarterly headcount budgetFacilitated and organized weekly team meetings by consolidating topic suggestions for the agenda and taking meeting minute notes

Improved Human Resource Processes by consolidating step-by-step manuals for each HR responsibility: New Hire process, Termination process, Employee Data and Benefits filing process, SAP ManualsProcessed over 150 Goods Receipts and over 40 Purchase Requisitions through SAPProduced monthly updates of Headcount Reports, Vacation Reports, and MAX Reports Scheduled over 20 onsite/phone interviews with the occasional travel arrangements and expense reimbursements Created staffing reports for over 10 open job position with candidates’ resume info and regularly update for hiring managersCompared over 200 AE/sales employees’ average salaries with Radford’s global average compensation to formulate a bonus increase incentive plan (Summer 2015)

Constructed an effective strategic plan to find prospective student recruits at San Jose State University majoring in business, economics, and hospitalityOrganized and hosted 7 events throughout a two-week recruitment program, resulting with over 20 potential candidatesAssisted President with overseeing 14 Executive Officers by holding biweekly performance reviews and general business meetings to ensure organizational success Trained and supervised interns in a challenging 9 week program by assigning weekly projects and providing constructive feedback on their performance

Created and organized at least 20 job descriptions through Sterling Direct and Monster Job PostingComplied at least 30 orientation packets for new hires including I-9, W-4, employee non-disclosure contract, EEO, computer email and internet policy contracts, etc.Maintained over 500 employee files by recording new hires, transfers, terminations, changes in job classifications as well as tracking vacation, sick, and personal timeAssisted in scheduling phone and onsite interviews for over 15 open job positions