Carolyn Eckman Email & Phone Number

Orlando, Fl, Us

Winter Park, Florida, United States

• Lead the planning, execution, and closure of multiple projects, ensuring alignment with business goals and stakeholder expectations.• Conduct business analysis activities, such as eliciting, analyzing, validating, and documenting business requirements, processes, and systems.• Develop project plans, schedules, budgets, and risk management plans, and monitor and report on project progress, issues, and risks.• Manage project resources, scope, change requests, and deliverables, and ensure adherence to quality standards and best practices.• Facilitate communication and collaboration among project team members and stakeholders and resolve conflicts and issues as they arise.• Conduct user acceptance testing, training, and post-implementation support, and ensure customer satisfaction and feedback.

Orlando, Florida, United States

• Gather data from various sources, including SAP ECC, SQL Server databases, Excel spreadsheets, Azure databases, and third-party applications databases, to identify trends, patterns, and anomalies.• Create and maintain interactive dashboards, reports, and visualizations using Power BI to provide actionable insights to stakeholders.• Assist company users through a ticketing system, addressing data-related issues, requests, and ensuring effective use of data tools and resources.• Manage Power BI Service by providing access to reports, mapping gateways, managing data sources, creating database connections, and scheduling refreshes.• Develop and refine data models, applying business rules to ensure accurate representation of business processes within the models.• Utilize intermediate-level DAX (Data Analysis Expressions) to create complex calculations, measures, and custom queries within Power BI.• Create and maintain detailed documentation for data models, reports, dashboards, and processes to ensure clarity and accessibility for stakeholders.• Work closely with project management, finance, and operations teams to understand business needs, gather requirements, and deliver data-driven solutions that support project goals.• Contribute to ongoing process improvements by analyzing current workflows and recommending data-driven enhancements to optimize project outcomes.

• Identifying and troubleshooting issues related to IT systems and processes, offering solutions to ensure smooth operation and minimal disruption.• Providing support to end-users during and after the implementation of new systems. They may also create user guides and training materials to help users adapt to new technologies.• Developing test plans and conducting system testing to ensure that the final product meets the specified requirements and functions correctly. They also validate that the system is user-friendly and meets business goals.• Engaging with stakeholders to understand their business requirements and translating them into technical specifications. This involves conducting interviews, surveys, and workshops.• Analyzing existing systems and processes to identify areas for improvement. They design and recommend new system architectures or modifications to meet business needs more effectively.• Develop new tools and applications through scripting, SQL, Power Automate and Power Apps to better current processes.• Assisting in the planning and management of IT projects, including defining project scope, setting milestones, and ensuring that deadlines are met.• Working closely with IT developers, project managers, and other stakeholders to ensure that system solutions are implemented effectively and align with the organization’s goals.

Orlando, Florida, United States

•Cataloged over 1 million dollars worth of technology resources and materials using database software.•Delivered consistent and quality mentoring, training and onboarding for employees and staff members.•Collaborated with UI and UX personnel to develop friendly and usable websites and web-based software.•Developed the department's website and design using word press, basic HTML, PHP, CSS, and JavaScript Programming languages.•Developed and established a new organizational system to produce better work flow.•Delivered local and remote IT support for students, staff, & faculty.

Orlando, Florida, United States

•Operated and trained staff to work Expedition Everest, Kali River Rapids, UP! A Great Bird Adventure, and Rivers of Light attractions located in Disney's Animal Kingdom.•Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Orlando, Florida, United States

•Operated Expedition Everest, Kali River Rapids, UP! A Great Bird Adventure, and Rivers of Light attractions located in Disney's Animal Kingdom.

Orlando, Florida, United States

•Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.•Served patrons with friendly and professional communication during check-out transactions.

Jacksonville, Florida, United States

Soley responsible for running the store and operating cash register. Preparing ingrediants, handling cash, maintaing a clean enviornment, and providing excellent customer service.