PES is a leader in Telecom and IT Expense Management. PES integrates and analyzes Client spend data contained in invoices, contracts, inventory records, etc. by combining software-as-a-service (SaaS) technology, professional services and core subject matter expertise in the several technology categories, including: Infrastructure: Cloud-enabled environments, UCaaS, SD-WAN, Mobility, Voice, Data…Applications: Azure, Office 365, SalesForce.com, Dynamics, advanced analytics, iOT…PES delivers technology-enabled telecom/IT spend management solutions that dramatically improve processes and profitability without burdening client staff.PES guarentees its hard dollar savings results and offers a self funding proposition for its clients.

Nearly 20 years in the industry - coaching, training and developing solid team with positive results. Manages project scheduling and client evaluations. Provides budget forecasting ensuring that company is profitable. Daily tracking of billing, reporting and inventories of clients records and contracts. Monitors, controls and trains clients on platform availability assurance. Supports Corporate Initiatives internally and externally ensuring greater partnership between Vendor and Client. Manages Telephony Network and Component Outage Reporting, Works closely with local and federal regulation compliance including 911 services. Manages, maintains and grows largest client bases in region. Creates positive team relationships ensuring growth and higher sales. Highly respected by peers and team. Effectively builds strong relationships with clients.

Develops and implements customer service policies and procedures. Defines and communicates customer service standards. Reviews and assesses customer service contracts. Oversees the achievement and maintenance of agreed customer service levels and standards. Plans, prioritizes and delegates work tasks to ensure proper functioning of the department. Handles complex and escalates customer service issues. Analyzes relevant data to determine customer service outputs. Identifies and implements strategies to improve quality of service, productivity and profitability. Liaises with company management to support and implement growth strategies.Valued as positive team player with success in driving outstanding retention results and generating sales for XO. Recognized by senior management from many divisions within the company. Well-liked by entire client base, building long lasting relationships/partnerships.

Twelve years of experience managing people and processes, typically involving multiple aspects of business development, strategic planning, communication, operations, billing, maintenance and continuous process improvement. Strong track record of managing complex issues, communicating them in simple terms, garnering client trust / support, and delivering quality results. Manages the post-sales relationship between large business customers and Verizon. Identifies, understood and addressed all customer service needs. Coordinates establishment of customer specific service plans with applicable sales and service teams. Coordinates, developed and presented service reviews to customers. Leads support for accounts receivables. Manages compliance with company policies.Valued as a mentor, leads several training sessions, and provides best practices to colleagues and management. Widely viewed as a subject matter expert and participated in beta projects/programs while providing informative feedback. Drives sales opportunities to enhance revenue growth and value for clients. Valued as leader and identified as critical to client relationship.