Business Process ConsultingAnalyzing systems (system process mapping, number crunching, identifying gaps and issues, coming up with new design / solution, gathering business requirements for technical systems and translating into various formats-- proposal decks, business requirements documentation, etc. and presenting to execs. Current project Nov 2023- Present working with RevGen Partners and VPs at Comcast in Legal Compliance and Procurement to improve third-party onboarding processes. Content Strategy ConsultantWorking with small business. Content strategy for 1500+ pages of content and 60 hours of lecture/teaching videos, including plan to monetize. Implemented website migration and redesign geared towards SEO and ease of navigation. Set up member area for content delivery. Ongoing maintenance, including video editing and web content updates.WriterCompleting science fiction book manuscript project, as of 9.1.2023 at word count ~295k. Editing to commence Fall 2024.

Custom Software and Services Company. 5 years progressive project management and content strategy consultation experience, holding program management positions from Project Coordinator to Senior Director.Manage multimillion-dollar component content management system custom development project for client, including facilitation of scoping and software architectural design, budget, roadmaps and assembly of a team all the way through the day-to-day agile project management of development, testing and deployment. Track overall performance metrics (e.g. EVA).Pitch & implement high-profile web portal redesign project, involving a hybrid team of developers, UX designers, architects, and technical writers. Implementation included technical content strategy consultation, project/budget management and working among multiple client departments and groups to drive decision-making, consensus building where possible and leverage the expertise of the team.Manage a team of 14 US-based team members, and co-manage additional Australia, Columbia and India-based team members. Set up resource management process for managers across 65-person group. Set up process for effective integration of remote India and Australia based technical writing team members into US-based projects, contributing to larger effort to scale up operations.Responsible for revenue goals for technology vertical, growing existing client relationships and tracking overall revenue targets.

Consult on existing and new client stakeholder needs and determining implementation strategies, steering cross-functional teams of solutions architects, technical writers, multimedia developers, instructional designers, software developers, and project managers.Establish a training path for technical writers to learn API writing and other forms of developer documentation. Manage internal documentation and eLearning project for Orbis SaaS software products, involving over 25 global team members. Tools: Jira, Oxygen Dita Open-Toolkit, FreshDesk, Slack, RSuite, Articulate, Document!X and HelpStudio.Oversee project success, budget tracking and account growth for technology vertical, including total company portfolio of technology company clients and 7-figure revenue software licensing and documentation services.Manage team of 9 US-based team members.

Codified project management processes and onboarded/mentored new project managers on content projects, including methods for instructional design/elearning project management (ADDIE), knowledge articles and online help systems, instructional manuals, interactive manuals (video/animation), api and developer documentation, and content publication / delivery platforms processes.Implemented a new project management tool (Monday.com), including the company-wide rollout and development of training on company-specific processes.Delivered successful projects (on-time, on-budget) for both fixed-price and time and materials contracts using both waterfall (gantt) and agile (scrum/kanban).Consulted on existing and new client engagements. Interpreted business requests from clients into solutions, facilitating project decision-making processes and steering teams of solutions architects, technical writers, multimedia developers, and instructional designers.Set performance expectations and provided coaching for 7 direct reports. Foster positive morale through relationship-building, honest feedback, and establishing pathways for career growth among a diverse group of professionals.

Managed 5 direct reports, participating in performance reviews, hiring, and firing. Mentored team members on career growth (lateral and vertical) within the company.Managed client portfolios and projects as primary POC, toggling between the strategic and tactical levels of delivering high-quality documentation. Created and manage yearly budgets, wrote SOWs as required, managed workflows, coordinated issue resolution.

Set up documentation database for client and managed content migration. Calculated performance metrics on projects.Turned around client relationship from wanting to terminate services to asking for additional services and was promoted to project manager.

Qualitative research on the healthcare organizational change with the introduction of new mental health epistemological practices: Built research alliances from the ground up with mental health hospital administration and staff in Western China, worked with multiethnic stakeholders.Wrote grants and obtained funding from Washington University, St Louis, and the American Council of Learned Societies (ACLS)/Luce Foundation. Defined and managed project research budget.Education facilitation, lecturing, and evaluation: Developed original content in a wide range of class topics, including cultural competency in healthcare. Advised and coached premed students, ensuring their grasp and ability to apply challenging materials. Instructional duties also included multimedia web content generation and LMS (blackboard) usage, in addition to face-to-face instruction.Additional Highlights: Wrote and delivered a guest lecture in Mandarin at Sichuan University, China (Summer 2013). Invited to Trans-Atlantic Forum Scholar Exchange (Spring 2014) at L’Ecole Hautes des Etudes en Science Sociale in Paris, France and University of Amsterdam, Netherlands. Attended and presented at a number of conferences on topics in mental healthcare and culture. Assisted with minutes and online presence (web design/development skills) for some committees.Organizational Development Outreach: Taught systems dynamics principles and facilitated group model-building exercises with high school students at local St Louis high school to assist with process improvement, involving students in a way that they could leverage change.

Masters research: Designed and implemented research project with focus on impact of systems change with enforcement of new law on Evidence-Based Practices in the State of Oregon. Use of online survey tools and data management software.

Conducted individual therapy and coaching at free clinic for multicultural working poor populations in clinic affiliated with Peace Health hospital network. Adhered to guidelines for ethical decision-making in accordance with ACA. Practice consistent with HIPAA; culturally-based practices and/or evidence-based practices (where appropriate).Additional activities: Medical advocacy; Crisis de-escalation; Psycho-education; Consultation; thorough and timely documentation. Use of outcomes-based assessment measures w/clients.

Developed and implemented curriculum in relapse prevention for dual diagnosis patients. Active in medical advocacy for patients, esp. in navigating complex healthcare bureaucracies, assisted in crisis de-escalation and coping strategy coaching.

Mentored on-the-ground staff team. Assisted in staff development, leadership trainings, evaluations for new hires and performance reporting. Taught addiction recovery curriculum in educational/process group format with young adults, formulated and implemented therapeutic interventions with wilderness guide team. Practiced conflict de-escalation and mediation.

Limited duration project. Translation projects for professors. Guest lecture: Issues in healthcare for Asian immigrants.

Taught Basic and Intermediate Sailing in private and group lessons, ages 8-80. Expanded staff training and curriculum; standardized member evaluations. Active in process improvement of organization. Contributed to curriculum--crew communication, crisis prevention. Conducted incident reporting. Prevented and responded to crises on shore and water, involving equipment failure, weather, member competency, customer service—facilitated resolution of group and individual issues.

Prepared herbs, provided acupuncture treatments, attended theory classes at integrated east-west clinic in Taiwan with focus on stroke patients

Limited-term internship. Collected data on impact of systems-change work; assisted in resilience trainings.

Interviewed Ojibwe and Choctaw authors; 5 publications for Voices from the Gaps website. Presented at Undergraduate Research Conference, Salt Lake City, Utah.