Carolyn Proper, Cpcc, Cic, Cprw Email & Phone Number

Cobleskill, New York, United States

In my role overseeing the operation of all Employment Training Center programs, I coached unemployed and underemployed participants in career exploration and skills development. I cultivated networks to expand our impact, designed outreach material to stimulate enrollment, and developed new curricula for technical and soft skills instruction. Most of the participants who qualify for this program need assistance searching and applying for new work. I enjoyed preparing them for the interviews, writing customized résumé and cover letters, and taking some of the stress out of what they saw as a very challenging process. NYS Department of Labor requires timely documentation of services in a legacy information system and regular reporting compliance within the Workforce Innovation and Opportunity Act program. I've continued to streamline processes wherever possible and updated succession planning documentation to make the transition easier for my replacement.🔹 Promoted to Program Director after four months as Program Coordinator. 🔹 Individualized career services to post-pandemic clients accepting new job offers at more than twice the rate as the previous program year.🔹 Successfully advocated for the expansion of online staff training resources; led project rollout.🔹 Championed a new process to support public school applicants with fingerprinting costs.

Cobleskill, New York, United States

I focused on the enrollment of new participants, individualizing the instruction of basic computer skills to unemployed and underemployed clients, and assisting enrollees in job search efforts. After obtaining the Certified Professional Résumé Writer certification from the Professional Association of Résumé Writers and Career Coaches, I wrote customized résumé and cover letters for our program participants. In a department of two, I assisted with community outreach and program expansion. Part of my job required the documentation services for the NYS Department of Labor in OSOS.

Knoxville, Tennessee, United States

I assisted with employee onboarding, I-9 verifications, payroll processing and benefits administration. I tenaciously supported the HRIS transition from iSolved to bambooHR and diligently lead the data conversion process. Unfortunately, the lead division executive passed away at the end of my first week of employment and the parent company eliminated my position (a new headcount he had added). I chose to relocate back to upstate NY.

Cobleskill, Ny

I distributed patient-protected health information in strict compliance with HIPAA requirements with exceptional customer service, utilizing EPIC's comprehensive electronic medical record system.🔹 Energetically contributed to the redesign of a voice response system to improve patient service. 🔹 Proactively created detail-oriented training documentation to aid department’s succession plan.🔹 Increased imaging efficiency and achieved the highest level of performance on all evaluations.I had to vacate my rental home as the owner prepared it for sale and I relocated back to Florida to assist family members. I also traveled to explore the Knoxville area, where I planned to relocate permanently.

Odessa, Florida, United States

As an HR department of one, I directed all HR functions for twenty exempt and non-exempt staff, including employee relations, recruiting, payroll, worker’s compensation, benefits administration, and risk management. 🔹 Methodically drove a complete overhaul of the Employee Handbook to address essential gaps. 🔹 Cultivated new risk and medical insurance vendor relationships to augment service value.

Tampa, Florida, United States

I coordinated program goals with public school administrators, board of directors, staff, volunteers, and vendors. Passionately devoted after-hours efforts to outreach and fundraising initiatives.🔹 Transitioned non-profit financial records from fiscal agent oversite to QuickBooks. 🔹 Created new multimedia presentations for donor presentations and graduation ceremonies.

Jacksonville, Fl

I managed customer relationships to deliver best-in-class outsourced HR administration services and developed high-value prospects with client visits, provided demonstrations, guided tours, and assisted with trade show marketing efforts.🔹 Led assigned RFI and RFP response efforts on Fortune 200 prospects - exceeded first-year goals.🔹 Collaborated with internal and external teams to deliver new SAP scalable HR and benefits administration delivery offerings.

Atlanta, Ga And Pinellas Park, Fl

A series of sequentially expanding HR roles, and a record of continuous contributions, led to a promotion to the highest HR individual contributor position. In a role similar to an HR Business Partner, I was assigned to client groups exceeding 500 employees across the US. within the Business Services division, including call center service departments. Vice Presidents relied on me to deliver trusted employee relations council to their executive team and deliver strategically focused HR solutions focused on the impact to each division's success.🔹 Awarded coveted Master’s honor for providing proactive guidance and analyzing a team culture assessment, quelling open door and divisive employee relations matters.🔹 Earned Vice President’s Circle and Master’s honors for coordinating a challenging reorganization, outplacement services, and ensuring EEOC compliance.🔹 Led recruiting and onboarding efforts for a new 400-employee call center and forecasted training/hiring schedules. Nominated for the corporate quarterly recognition program.🔹 Selected for a unique role managing multiple HR disciplines including departmental budgeting, HRIS support, administrative staff supervision, and employee relations. 🔹 Streamlined HRIS reporting to increase quality, efficiency, and satisfaction.