Carolyn Scheinberg Email & Phone Number

United States

United States

•Restructured market team and strengthened operation by establishing new outsourced roles for delivery dispatchers and instituting new model of functional team leads.•Recruited delivery dispatchers: developed job descriptions, vetted applicants, and conducted onboarding and training on internal systems and daily tasks.•Implemented an organized tracking system for daily delivery operations that was adopted companywide across all markets. System led to enhanced record keeping and data management, improved accountability, and better-informed decision making.•Led cross-functional scheduling and planning projects and complex logistics while ensuring top-notch customer service. •Successfully resolved client issues. Built strong relationships with clients, restaurants, and contractors.

• Managed operations and functioned as HR Generalist by completing and improving standard HR activities and supporting communications and employee engagement. • Assisted HR Director and Operations Director in building, improving, and communicating all CDG HR, operations, admin, and customer service protocols and systems.• Spearheaded and contributed to creation of 30+ SOPs and assisted HR Director with revising employee handbook.• Supported HR Director with maintenance of employee files and ensured accuracy of data in Paylocity, Pingboard, and Gusto.• Enhanced workplace culture by creating employee recognition awards for work anniversaries, accomplishment of year-end goals, and departures.• Contributed to revamping and redefining company organizational structure, mission, values, and culture.• Supervised 3 reservationists and accelerated their professional development by monitoring work, instituting improvement plans, and conducting performance reviews.• Overhauled CDG digital filing system, which led to improved record keeping, working efficiency, and employee satisfaction during day-to-day tasks. • Acted as go-to resource for employees across all CDG entities.

• Supported General Manager by overseeing all back office and administrative work at the restaurant: maintained all employee paperwork, conducted all customer communications, coordinated all customer notes between FOH and BOH, managed supplies inventory and ordering, planned and executed events.• Participated in full employee lifecycle by creating and posting job descriptions, conducting candidate communications, and developing and executing procedures for employee onboarding and offboarding.• Transformed, standardized, and maintained employee record keeping, including maintenance of I-9s, W-4s, contracts, job descriptions, performance reviews, disciplinary write-ups, and benefits documents. • Managed and updated internal documents with employee data.• Implemented protocols to enhance workplace culture, including employee recognition awards for work anniversaries, accomplishment of year-end goals, and departures.• Updated labor law postings in workplace.• Specialized in customer service; corresponded with guests, organized dining reservations, and managed customer data entry.

Admin: • Onboarded new employees. Assisted employees with filling out I-9s, W-4s, and other onboarding paperwork. • Organized and maintained employee files, workers compensation claims, and training documentation.• Updated labor law postings in workplace.• Ensured compliance with state and federal taxes and wine shipment licenses.• Managed accounts payable and vendor files.Cellar: • Performed all essential tasks involved in cellar operations including: receiving, crushing and pressing fruit for still red and white wines, destemmer operations, pump overs, delestages, barrel downs, yeast inoculations, nutrient and SO2 additions, brix analysis, tank sanitization, forklift operation.

San Francisco, California, United States

• Hosted daily tastings; educated guests about “natural wines” of small producers from France, Italy, Spain and California; promoted wine club membership

• Educated visitors on Robert Sinskey wines, the Napa Valley wine region, and organic/biodynamic agricultural practices in addition to selling and promoting wine club memberships by hosting tastings, winery tours, and food and wine experience; up to thirty guests hosted per day, $30,000+ in sales per month

Bachelor'S Degree, Anthropology, Art History Minor

Activities and Societies: Cayuga Heights Fire Department, Kappa Alpha Theta, 4-H Y.O.U.R.S., Cornell Daily Sun Food Blogger

Education record

Activities and Societies: Varsity Basketball, Varsity Softball, Alumni Relations Club