- Advise a group of 40 first-year business students by conducting one-on-one meetings and sending relevant information via email- Host drop-in office hours to answer questions and serve as a resource for all students

- Prepared work papers and year-end documentation to ensure accuracy of financial statements- Analyzed financial transactions to prepare for substantive procedures

- Prepared individual tax returns through Lacerte and conducted preliminary 401(k) audit testing- Corresponded with clients requesting additional information to keep their file up to date- Shadowed staff members to learn about business tax returns and 401(k) financial statements- Organized client data into Excel spreadsheets to easily access important information

- Researched current marketing trends and wrote short articles to gain knowledge about the industry and informed customers about how they could implement new marketing strategies- Coordinated clients’ social media by creating content to maximize reach and connections- Networked with community members and local businesses to expand client base- Analyzed user engagement and enhanced Search Engine Optimization (SEO) keywords through use of Microsoft Excel, Google Analytics, and BrightLocal

- Created social media strategies to promote interaction with customers and increased sales for a fast growing company- Boosted social media presence by developing a calendar to effectively introduce products - Designed posts using software such as Canva and Firebrand Designs to appeal to the community and specifically highlighted new food products and the importance of local connections

- Provided excellent customer service over the phone or in person by assisting customers in locating products, giving recommendations, and responding to inquiries - Operated a cash register and ensured efficiency, accuracy, and satisfaction of customers

- Wrote, edited, and sent status letters to clients encouraging them to update their signed documents to ensure their file was up to date within the office- Organized the supply room and scanned/copied documents to keep the office efficient- Covered the lobby and utilized verbal communication skills to answer phone calls from clients- Balanced multiple projects at a time and made sure they were completed by their deadlines