Owned internal communications that engaged employees, conveyed business priorities, and shared results. Created and executed strategic communications plans. Developed and published creative content for newsletters and employee channels. Provided content and logistics for executive town halls. Ensured project alignment with branding and design standards. Partnered with Human Resources, Legal, IT, Product Development, and Marketing teams.• Revitalized SharePoint sites, resulting in a 25% increase in user engagement, thereby driving strategic business initiatives and advancing corporate objectives.• Reduced project completion time by 20% by launching agile program management processes for the internal communications team. • Improved operational excellence by implementing robust internal processes including distribution list improvement and work instruction creation, resulting in a 35% decrease in time.

Led global corporate communications for the 20,000-member technology skill team, developing and executing strategies across multiple digital platforms and events. Managed internal branding to ensure a cohesive look and feel. Planned and facilitated the creation of impactful internal and external leadership communications including town halls, AMAs, and skip levels.• Increased platform adoption by over 300% by providing teams with the information they need via the channels they want.• Won the 2022 Ford Global Hackathon by leading a small team of software engineers through innovation and communications processes and identifying $50M in savings.• Led the Communications Guild, providing quarterly training and development for 150 communicators.

Designed and delivered workshops, events, consulting, and coaching. Planned effective communications to keep the organization informed, energized, and knowledgeable about human-centered design. • Increased training enrollment by over 900% by revamping curriculum and outreach strategy. • Managed a blockchain hackathon with 400 event attendees, 300+ global participants, and 19 teams generating 42 unique ideas. • Coached 20 teams in applying design thinking techniques to existing projects, resulting in more customer-centric products and services.

Led vendor management for multiple service part suppliers. Identified and implemented cost savings for service components by reviewing service strategy, logistics, alternative sourcing, and cost optimization. Managed multiple projects to drive opportunities from idea to completion. • Booked $1.96M in cost savings/lifetime cost avoidance.• Developed end-to-end process increasing cost savings by 12% while improving satisfaction. • Created documentation and work instructions to improve new buyer onboarding.

Directed all activities of a government-funded workforce development program, including business development, career advising, training, and membership services. Partnered with businesses, community-based organizations, educational institutions, and governmental agencies to provide a range of high-quality programs to job seekers. • Managed 33 team members who helping over 2,200 job seekers secure employment, a 600% increase.• Led a business development team that placed qualified candidates at over 200 employers.• Improved program marketing collateral and channels, resulting in a 25% program participation increase.

Led efforts to develop a regional industry cluster around transportation, distribution, and logistics. Collaborated with industry, government, labor, community, and education leaders. Conducted global benchmarking to create value propositions. Designed and implemented an effective marketing strategy, which included events, public speaking, and member engagement. Managed program financials through budget development, grant administration, and fundraising. Managed relationships with external vendors, agencies, and other partners as needed. Selected Accomplishments• Revived a dormant program and completed three years of grant deliverables in under two years.• Served on the State Logistics and Supply Chain Steering Committee and consulted on the development of Michigan's Logistics and Supply Chain Strategic Plan.• Implemented quantitative and qualitative research projects that provided a fact-based comparison for companies making site selection decisions.• Launched a customizable supply chain web-based toolkit for economic developers to improve regional marketing efforts.

Defined, implemented, and maintained a service strategy for the Blue Cross-sponsored program to support organizational vision and objectives. Developed and deployed insurance group systems and integrated services into a streamlined customer experience. Championed continuous process improvement efforts and managed performance metrics. Selected Accomplishments• Developed an online customer portal for comparing and enrolling in individual insurance plans.• Reduced call center transaction time by 30% while increasing accuracy to 99%.• Launched an integrated HR service platform.• Applied lean and Six Sigma practices to save time and money while improving overall customer experience.• Served as project manager for improved branding and marketing plans.• Implemented new processes for vendor management and document retention.