Split time between marketing and communication initiatives and project managing client services projects.Marketing & Communication Duties:• Newsletter: Successful redesign and testing of monthly marketing newsletter. Compile, distribute, and track analytics for each issue through HubSpot. Also spearheaded the launch of an internal newsletter aimed at streamlining organizational communication and boosting morale.• Social media: Content calendar management, daily copywriting, distribution and analytics tracking via HubSpot.• Multimedia content creation: Make social graphics in Canva. Write scripts for, produce, and edit marketing video shorts in Adobe Premiere Pro, occasionally appearing on-camera.• Blog: Manage editorial calendar and regularly collaborate with different departments to write SEO-optimized blog posts covering a variety of topics.Client Services Duties:• Proofread, edit, and perform quality assurance checks on client projects ahead of delivery. • Project management of multiple marketing & website development projects, ensuring all objectives are completed to meet the client's needs and all budgets are met.• Creation of new project SOWs.• Conduct client training meetings for WordPress content management and HubSpot CRM management.• Manage client support requests by triaging tickets, establishing communication, enforcing SLAs, managing Support Team, and identifying trends to help mitigate future occurrences.

• Regularly wrote website blog posts, informational marketing video scripts, and daily social media copy.• Multimedia content creation (including graphics and videos) for social media. Scheduled and tracked analytics for all social media posts via HubSpot.• Led multiple website development & marketing projects to ensure all objectives were completed to meet the client's needs.• Proofread, edited, and performed quality assurance checks on client projects ahead of delivery. • Conducted client training meetings for WordPress content management and HubSpot CRM management.• Managed client support requests by triaging tickets, establishing communication, enforcing SLAs, and identifying trends to help mitigate future occurrences.• Created internal training videos on using our support ticketing system.

• Wrote website blog posts and social media copy, and created videos and graphics for social media.• Conception, script writing, and production of video series "Marketing in 39 Seconds." • Managed client relations by fielding support requests, resolving complaints, and gathering information to best serve the client and improve service. • Created and distributed email communications, including monthly newsletter. • Assisted clients with basic HubSpot and WordPress support through support tickets, knowledge base management, and creation of step-by-step guides. • Successfully advocated for the addition of gender sensitivity training and use of pronouns in company email signatures.• Founding member of the United Committee, a volunteer-based employee-led initiative to promote our core values of diversity, empathy, learning and teamwork.

• Wrote website blog posts and social media copy. Social media distribution through HubSpot.• Proofread and performed quality assurance checks on all projects before delivery. • Transcribed video and audio interviews. • Assembled and distributed press releases via Cision and the company's monthly newsletter via HubSpot. • Researched and compiled resource databases, including media contact lists.

• Hired, scheduled, and managed diverse team of house managers and volunteers.• Redesigned the volunteer program based on volunteer feedback, resulting in higher retention. • Rewrote the Volunteer Handbook, and wrote a standard Volunteer Orientation guide to include gender inclusivity and sexual harassment & discrimination training. • Proposed and oversaw transition from TicketLeap to Eventbrite, resulting in increased ticket revenue. • Created and managed all show events through Eventbrite, Facebook, and WordPress.

Created and distributed weekly Philly Improv Theater and PHIT Training Center newsletters. Advocated for and oversaw transition from Constant Contact to MailChimp. Conducted interviews with performers and wrote blog posts to promote upcoming shows.

• Scheduled and oversaw a team of 5 house managers. • Ran monthly team meetings and volunteer orientations. • Placed supply orders and restocked supplies and equipment as necessary. • Maintained cleanliness and safety of the theater.

• Responsible for the operation of the lobby, theater, and backstage area. • Welcomed audiences, answered questions, and resolved any ticketing issues. • Began each show in a timely manner, communicating with tech operators, performers, and volunteers to ensure a smooth performance. • Arrived first to prepare the theater for the evening and left last to take out trash, tidy up, restock supplies, and lock up for the night.

• Regularly posted photos and copy on the school's Instagram, Facebook, and website. • Managed 12 front desk employees and piloted use of Asana for improved internal communication and task management. • Created a system for tracking client communications more effectively, including a reward program for new students and follow-ups for inactive students, which increased client retention by roughly 2%. • Automated private lesson requests, resulting in faster responses to clients and more booked lessons for teaching staff.• Placed supply orders and restocked supplies and equipment as necessary.

• Assisted with elements necessary for compiling the master broadcast script. • Communicated with talent and production team. • Production point of contact in host booth during live broadcast. • Undertook administrative tasks and errands as assigned.

• Assisted with elements necessary for compiling the master broadcast script.• Maintained the TV production schedule. • Assisted with Ginger Zee's Good Morning America live hits.• Oversaw running the parade's official social media and development of its website.• Communicated with performance groups, choreographers, and other parade crew members.

• Assisted with preparation and day-of operations for the Democratic National Convention Volunteer Kick Off Party by coordinating talent and production staff. • Undertook administrative tasks and errands as assigned.

• Produced Philly Pops' concert pre-show. • Person of contact for performance groups for the Fourth of July Historic Block Party. • Selected and coordinated Historic Block Party craft vendors. • Assisted with live entertainment pre-production.

• Assisted with production for "Law and Order: Special Victims Unit." • Performed administrative work, printing and distributing scripts and call sheets. • Escorted actors around street filming, coordinated extras, and conducted crowd control on the street by locking down the set and directing pedestrians away from filming. • Undertook errands as assigned.

• Assisted with production for the first season of the reality show "Billion Dollar Buyer."• Transcribed and logged interviews. • Printed and distributed scripts and call sheets. • Escorted & applied camera makeup for talent, conducted crowd control on the street by locking down the set and directing pedestrians away from filming. • Undertook errands as assigned.

• Recruited performance groups in the West Chester Old-Fashioned Christmas Parade to appear in pre-show live hits on 6abc with meteorologist Adam Joseph during Action News at 4 and 5.• Communicated with talent prior to and throughout production.• Created the production rundown and designed reference cards with talking points for Adam Joseph.

• Assisted with elements necessary for compiling the master broadcast script - including balloon contingency scripts, videotape playback list, music tracks, and float diagrams.• Wrote copy for commercial script as used by parade street announcer. • Maintained rehearsal and TV production schedules. • Assisted with Rob Marciano's Good Morning America live hits.• Published relevant posts from the parade's Facebook page. • Communicated with performance groups, choreographers, and other parade crew members.