Carolyn Doherty Email & Phone Number

Keene, New Hampshire, United States

New Hampshire

Merrimack, New Hampshire, United States

Londonderry, Nh

Kittery, Me

Inside Support to part of GreenPages' Healthcare Team: (2) Senior Account Managers & (1) Field Account Executive. Ability to change/adapt to daily needs, ability to problem solve on a daily basis quickly & efficiently, knowledge of several manufacturer's product lines, obtain/supply product quotes/technical specs to customers, set up/facilitate customer conference calls with internal Reps. &/or manufacturers, entering of customer purchase orders, follow up on open orders/back orders with vendors as well as customers, request returns and supply order tracking information.

Derry, Nh

Supporting President and three Estimators internally via one-on-one contact, email, Bid Letters & Memos as well as communication with outside Project Managers, ability to change/adapt to daily needs, ability to problem solve on a daily basis, knowledge of several Manufacturer's Product Lines, ability to research/send Samples/Submittals & Product Data specific to each Job, ability to print/copy Architectural Drawings, maintain Estimating Bid Spreadsheet, maintain Estimating Drawing(s) & Bid Folders filing systems, facilitate phone calls with General Contractors & Vendors, provide order tracking information to Project Managers.

Responsible for making Sales Directors onsite visits to existing and new Clients, Cold Calling, Able to exceed projected monthly/quarterly goals set by Management and map questing Appointments.

Consultative Maintenance/Growing Customer Base, facilitated technical calls between Customers and Manufactures, facilitated moves for Customers from one location to another, troubleshot End Users/maintained Customer web sites allowing Customers to buy from online ordering system, knowledge of several manufacturer's product lines, Microsoft licensing programs, obtained/supplied product quotes, ability to problem solve on a daily basis, entered Customer purchase orders, followed up on open orders with Vendor as well as Customers, entered/followed up on returns with customers as well as Vendors, supplied order tracking information, ran Customer reports, set up part numbers/pricing in database; all remotely and effectively from a Home Office.

Inside Support to Team of Account Managers (5 Reps) ~ 01/01 – 11/05 – Until Promoted to support Enterprise Account Manager’s Account base while out on maternity leave, then asked to stay on with same Enterprise Account Manager.Supported multiple Enterprise Account Managers transitioned to only support one Account Manager as business base was larger, Consultative Maintenance/Growing Customer Base(s), covered account base while Account Managers were out of office trained new team employees, implemented processes, maintained Customer web sites to allow Customers to order product from our Company online ordering system, knowledge of several manufacturer's product lines, Microsoft licensing programs, obtained/supplied product quotes, entered Customer purchase orders, followed up on open orders with Vendors, resolved Customer issues, entered returns and supplied order tracking information.

Chosen as a Liaison between Amherst Technologies and MoreDirect, Inc. during the buyout process.Supported #1/Top Enterprise Account Manager out of this entire Company to include Consultative Maintenance/Growing Customer Base, covered account base while Account Manager was out of office, maintained Customer web sites so they could order product from our Company online ordering system, knowledge of several manufacturer's product lines, Microsoft licensing programs, obtained/supplied product quotes, entered Customer purchase orders, followed up on open orders with Vendors as well as Customers, resolved Customer issues, entered returns and supplied order tracking information.

Lead PM Shift Manager, then transitioned to Shift Leader and Account Manager.Managed a Team of Account Managers and Customer Service Representatives, Consultative Maintenance/Growing Customer Base, implemented processes, obtained/supplied product quotes, entered Customer purchase orders, followed up on open orders with Vendors, resolved Customer issues, entered returns and supplied order tracking information

Inside Support to #1/Top National Account Executive out of entire Company.Consultative Maintenance/Growing Customer Base, covered account base while Account Executive was out of office, trained new team employees, implemented processes, facilitated technical calls between Customers and manufacturers, knowledge of several manufacturer's product lines, Microsoft licensing programs, obtained/supplied product quotes, entered Customer purchase orders, followed up on open orders with Vendors as well as Customers, resolved Customer issues, entered returns and supplied order tracking for orders.

Diploma, General

Education record