With over 22 years of experience in the travel industry, I am a seasoned and certified Digital Product Owner at Travel Counsellors, a leading global travel company. As a SAFe PO/PM and Agile practitioner, I have the skills and knowledge to deliver value-driven solutions for complex and dynamic business needs. My passion is to create exceptional customer experiences across multiple digital platforms and channels, including websites, apps, CRM, email marketing, and automated communications. Working across 2 teams consisting of 16 including BAs, Devs, QAs, I have led the vision and development of several innovative and successful products and features, such as a customer travel app and web portal, a digital community platform, and a comprehensive customer preference centre. I collaborate and communicate effectively with key stakeholders, agencies, and development teams, ensuring alignment, quality, and efficiency throughout the product lifecycle.