Developed and implemented strategies to increase customer satisfaction and loyalty.Created monthly reports for senior management summarizing operational performance metrics. Conducted regular meetings with staff to discuss progress and identify areas of improvement. Coached, mentored and trained team members in order to improve their job performance. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.Resolved conflicts between employees by providing guidance on company policies and procedures.Provided leadership during times of organizational change or crisis situations.Directed office business management, sales, and operational functions to ensure client satisfaction and business growth.Improved profitability by successfully executing B2B sales from manufacturer to customers.

Coordinate with the owner to promote office philosophy and direct sales, administrative functions, and operational functions. Responsible for executing and implementing the business plan developed and to organize and implement strategies promoting the growth of Express. -Direct the business management, sales, and operational functions of the office to ensure client satisfaction and business growth.-Set goals and direct all sales and marketing activities-Recruit, hire, train, and coach internal staff employees and hold all staff accountable to their appropriate performance profiles.-Secure new business by contacting key decision makers through weekly sales calls, in person and on the phone. -Contact and engage with the right business professionals at all levels, selling intangible and critical business services.-Use professional consultative selling techniques of verbal communication, questions and listening to quickly determine needs. -Work successfully with prospects by researching accounts, developing a sales plan, establishing meetings, and coordinating presentations as needed by focusing on prospect's needs.

-Secure new business by contacting key decision makers through 100 sales calls weekly, in person and on the phone. -Contact and engage with the right business professionals at all levels, selling intangible and critical business services.-Use professional consultative selling techniques of verbal communication, questions and listening to quickly determine needs. -Work successfully with prospects by researching accounts, developing a sales plan, establishing meetings, and coordinating presentations as needed by focusing on prospect's needs.

-Maintained extremely high-levels of daily activity to fill all job orders with urgency.-Coordinated and re-prioritized activities on a daily basis in a fast paced environment through flexibility and multi tasking while staying focused and maintaining poise.-Ensured high satisfaction levels and retention with associates and clients through quality control calls and frequent communication. -Increased office and team effectiveness by communicating daily.-Followed proper interviewing processes and legal paperwork while having an understanding of basic legal information.