• Passenger Sales Manager, No. Virginia/North Carolina/South Carolina 2009-2013:Managed sales activities within corporate, leisure travel, and government communities, including Key Account Management of top SAS corporate accounts. Identified and implemented new business partnerships, and solidified relationships with existing corporate and leisure industry customers through an emphasis on customer service and product knowledge.• District Sales Manager, Southeast USA 2002-2009:Responsible for passenger revenue and market share performance from corporate, leisure travel and government accounts; management/coaching of outside Sales Managers for 11-state Southeast US area. In addition to increasing revenue and market share, achievements included encouragement of better communication practices between sales staff and airport station staff. This closer communication resulted in an enhanced ability to detect and address passenger challenges as they arose, and assisted the sales team in recognizing new business partnership opportunities. Due to corporate downsizing, Southeast USA was merged with Northeast US regional headquarters in 2009.• Passenger Sales Manager 1989-2002:Managed all sales activities in Northern California and Nevada, including Key Account Management of major SAS corporate, leisure travel, and government accounts. Promoted to District Sales Manager, Southeast US September 2002, based in Washington, DC metro area.

• District Sales Manager, New England 1986-1989:Successful management of all sales activities with goal of maximizing passenger revenue for corporate and leisure travel accounts in Massachusetts, Maine, Vermont, New Hampshire and Rhode Island.• District Sales Manager, Northern California/Nevada 1982-1986:Responsible for passenger revenue from corporate and leisure travel accounts, and management of sales and ticketing staff. One of most successful THAI sales offices in U.S. Relocated to Boston in 1986 to assume newly-created position of District Sales Manager, New England.• Sales Representative, Northern California/Nevada 1980-1982:Business development and management of designated sales territories in Northern California and Nevada. Promoted to District Sales Manager, Northern California/Nevada 1982.