Carolyn P. Massee Email and Phone Number

- Build strategic marketing programs to increase market exposure within retail banking- Identify market trends and pursue innovative opportunities in order to meet objectives and revenue goals- Ensure products meet state and federal regulatory requirements and coordinate compliance review of all supporting collateral materials and documentation - Responsible for project management of 17 diverse partnerships, including numerous channel initiatives aimed at account acquisition, growth and retention

- Pioneer new processes to better tailor to the corporate credit card clients transition with U.S. Bank - Manage over 150 clients through implementation while maintaining nearly 100% audit compliance- Collaborate with the technical resources, sales, & relationship management teams to customize on-boarding- Consult with clients on their overall implementation goals and objectives- Customize and manage project plans and prepare meeting agendas- Track issues and assist in resolution- Facilitate the setup of web-based program management tools.

- Motivated team of twenty individuals to engage in competition against 70 other branches to win 2nd place in campaign- Provided increased sales and customer service goals to a team of ten tellers at one of US Bank's top 10 busiest branches- Raised customer service scores by 40% at one branch during time of transition- Educated multiple teams of both tellers and bankers to identify needs in customers, share benefits of products, and increase sales-Fostered positive atmosphere at main branch to promote great customer service scores

- Contributed loan growth and closed sales with a team of 18 to win 1st place in campaign- Led sales as a banker to increase the revenue for a growing branch- Excelled against my peers in leadership program to win competition- Referred relationships and mastered skills as a teller within two months

- Fostered communication in the main office of TreeHouse, a team of 19 in a non-profit locations - Led corporate office projects including internal/external communication, data entry, filing and copying- Managed front desk responsibilities of answering telephones, receiving visitors and scheduling meetings

-Promoted ISA programs with information tables, meeting with students and doing presentations throughout semester-Aided ISA Representative by being a physical presence and contact on Bethel University's campus-Contributed assistance to Bethel's Study Abroad Office on campus for events and promotional fairs

-Collaborated with an international team of 12 individuals on editing, revising and transcribing reports -Contacted potential supporters and recruited for Young Reporters Against Poverty seminar-Reported on seminars covering European policies, new technology and its values for journalists-Researched issues journalists ran into within the EU for the Centre's online magazine

-Provided continual guidance, discipline & encouragement to 270 students in a sophomore, co-ed housing residence-Organized and implemented numerous, popular dinner events and activities to engage residents -Orchestrated events and worked together with a team of ten regularly in administrative tasks and spiritual growth