Carolyn Fogenay, Mba Email & Phone Number

Lee'S Summit, Mo

Kansas City, Missouri Area

Lenexa, Kansas

Kansas City, Missouri Area

• Provide project management support for the Data Acquisition team by collaborating with stakeholders to evaluate, analyze and acquire appropriate data sources for the Treasury Services Do No Pay project.• Provided analytical and project support for the Data Analytics Services (DAS) team. Collected and analyzed data and developed written reports and oral presentations to effectively communicate results to all levels of management.• Managed and coordinated various projects across the team. Responsible for monitoring status, identifying trends, and preparing reports on quality measures, performance metrics, or other DAS goals and objectives.• Developed training plans and materials for DAS staff and completed complex ad-hoc projects and/or assignments.

Richmond, Virginia

• Managed the metrics reporting process from gathering requirements, designing report layout, and development/preparation of reports. • Utilize broad scope of industry knowledge and dynamic business acumen to develop, design, and analyze forward-thinking surveys; monitor daily Employee Service Center data; and assemble and analyze performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and delivery targets to drive companywide success.• Collaborate among stakeholders to evaluate and provide for data needs, and provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions.• Improve efficiency by interfacing among Employee Service Center, Compensation and Talent Management teams to analyze, evaluate and track metrics and research trends.

Battle Creek, Michigan

• Strategically steered periodic operational metrics within a secure manner with data integrity, including performing measurements, analytics, and evaluations focused on providing trends and early-warning analyses, as well as expertly administering and analyzing quarterly customer satisfaction surveys and reporting trends to boost operations productivity.• Developed and produce meaningful metrics, reports, charts, dashboards and presentations using data from various systems to effectivlye measure HR strategic goals.• Effectively managed HR budget and prepared monthly executive summary of results for owners of budget, along with managing large-scale P.O. and invoice payment processes for HR Shared Services which was instrumental in ensuring seamless processes.• Managed Chargeback of Talent Management/Recruiting costs to various cost centers.

• Worked cross functionally with all Embarq business units to provide reporting solutions and data analysis that identifies business trends and results, and summarize complex issues for Executive management review.• Utilized data analysis to explain business issues and financial implications, recommend improvements to enable business units to improve processes.• Tracked and analyzed turnover trends for Embarq call centers, made benchmark comparisons and presented results and recommendations to management.• Supported Managers and Directors on complex HR operational issues through development of recurring reports, metric analysis, and ad hoc reports.

• Managed the annual budget development, monthly forecasting and variance analysis process for the Communications/Brand Management organization and the Office of Diversity with a total operating budget over $150M. • Communicated financial results to senior management. Developed and presented several monthly financial summaries: Executives Updates, Expense Analysis, Variance Analysis to 2 VP and 5 Directors. • Provided decision support by educating key stakeholders in support of improved business performance.• Tracked, monitored, and reported on all promotional spending for these organizations utilizing various financial applications and systems, including PeopleSoft, Microsoft Excel and Access. • Managed all payment activities, monthly accruals, account reconciliations, special projects and ad-hoc requests

• Managed monthly revenue and expense forecasting for Sprint’s Telecommunications Relay Service (TRS) program. Managed TRS profitability models and submitted annual NECA filing and several State filings with government agencies.• Managed monthly revenue/expense forecasting and variance analysis for Federal Telecommunications Service (FTS) 2001 contract. Updated and analyzed the FTS 2001 Business Case quarterly and presented results to upper management.• Partnered with GSD Sales, leading the budgeting/forecasting process for 3 Directors, including annual budget, monthly forecasting and variance analysis. Identified and implemented several process improvements in the department’s monthly forecasting process.

• Managed a five member team, delegated responsibilities and motivated members, resulting in timely processing of vendor adds/changes within various SLAs. Developed and reported metrics for the team and implemented process improvements. • Managed Sprint’s 1099 Processing, worked closely with IT/Functional teams to produce 1099 utilizing IRS guidelines. • Worked with the Accounting Support team as a SME in the reconciliation of accounts.• Monitored the Sales/Use tax calculation process for vouchers processed through the NETCAP System. Identified and implemented several process improvements.• Developed and produced ad-hoc reports for all levels of management, and internal and external customers e.g. 10K Reporting, and served as a member of the Accounts Payable Re-engineering team.• Managed the payment of invoices and expense reports on a timely basis. Managed the T&E American Express Card Services program. Developed business processes and procedures for the program.

M.B.A., Management

B.S, Accounting