Plain English editingI specialise in writing, formatting and editing in plain English. In particular, I work with text, information material and websites aimed at a global market or people who do not have English as their first language.Success StoriesI talk with your satisfied customers about their business relationship with you and write up a 'case study'. This success story can be used on your website, in trade magazines, in a brochure or on a blog.

I provide a Mystery Caller service to help you assess the level of service provided by your frontline and specialist staff. We also ring and visit businesses and organisations in the same field as you, to give an idea of the ‘industry standard’ and how you measure up to it. Mystery Callers check on whether your whole organisation is ‘on message’ about your product or service. We find out if all your staff use great customer service as a key component of business success. We help… Show more I provide a Mystery Caller service to help you assess the level of service provided by your frontline and specialist staff. We also ring and visit businesses and organisations in the same field as you, to give an idea of the ‘industry standard’ and how you measure up to it. Mystery Callers check on whether your whole organisation is ‘on message’ about your product or service. We find out if all your staff use great customer service as a key component of business success. We help managers give frontline and specialist staff the support they need to give the very best service.I work with your HR people, your marketing team and your communications people to help your business delight customers and turn them into loyal fans. Show less

Wrote feature stories, reported on events and interviewed local businesses and community organisations for articles. Edited content and worked on the layout with the designer, produced a new style guide.

Sea Change – Tai Timu Tai Pari is a project to create a marine spatial plan for a healthy, productive and sustainable Hauraki Gulf. It's about improving the Gulf – its ecology, its economy, and the health and wellbeing of its communities.My work involved engaging stakeholders in the Hauraki Gulf's future, anyone who works, plays, lives around, depends on or treasures this national taonga.

Designed and coordinated a range of engagement, consultation and feedback gathering activities to collect information about Puketapapa issues in the most economically, ethnically and language diverse population in NZ.Trained and organised a team of information gatherers and community engagers, and liaised with potential partners and community champions.

Developed a funding and sponsorship programme to support projects for Kiwis moving on from a spinal impairment from accident or illness

I oversaw the development of the Regional Settlement Website in its design and build phaseI led the communications development of the Settlement Support Network and the New Aucklander Advisors NetworkI created an ‘essential’ settlement information resource in nine languages for use online, as an audio broadcast and as a text Information PackI event managed Annual Public Meetings and the ARMS presence at the annual Migrant ExpoManaged the volunteer and intern teams

Carried out a Feasibility Study in response to well-expressed needs for settlement advice from migrants and refugees in the RegionDeveloped three practical resources highlighted through the Study – Planning Tools, a Communication Network and a Regional online resourceLinked community-based, local government and national government settlement support organisations in a Regional Communication and Referral Network – an immense challenge for a not-for-profit organisation

Murder Mystery evenings

Worked in partnership with the international WRAP Project Trust to develop an initiative to support the wellbeing of migrants and refugees through action-planning and building support networksDeveloped a train-the-trainer programme with the Strong Parents-Strong Children Foundation so facilitators can support other parents of children with special needsTook over management of the team workplan process: supervising the development of individual plans and supporting collaborative working… Show more Worked in partnership with the international WRAP Project Trust to develop an initiative to support the wellbeing of migrants and refugees through action-planning and building support networksDeveloped a train-the-trainer programme with the Strong Parents-Strong Children Foundation so facilitators can support other parents of children with special needsTook over management of the team workplan process: supervising the development of individual plans and supporting collaborative working across the Team Workplan Show less