Carolyn R. Email & Phone Number

Adelaide, South Australia, Australia

South Australia, Australia

Ratoon Consulting specialises in empowering individuals, teams, and businesses to navigate change and take advantage of untapped opportunities for growth. • Launched a bespoke consultancy agency focused on driving solutions for sustainable business success and growth• Apply commercial acumen and leadership skills to develop individuals and teams and increase engagement• Establish, maintain and leverage networks and long-term relationships to support business success

Panorama, South Australia

• Led the commercialisation of the individual businesses that sit within the Bedford Group• Maintained responsibility as part of the Senior Management Team, reporting directly to the CEO• Worked collaboratively with the Transformation Team to identify, develop and integrate new initiatives• Ensured all business development functions considered sustainability, commercial viability, and relevance • Established and maintained strong working relationships with internal and external stakeholders

• Worked as part of the Senior Management Team to optimise individual businesses within Orana Business Services • Highlighted attractive employment opportunities for clients across 8 different locations within SA• Adopted a strategic and planned approach to the business by onboarding several viable new businesses • Provided the Business Development team with clear direction and redefined goals• Contributed to the improvement of customer engagement, satisfaction, loyalty, and word-of-mouth referrals• Conducted sales analyses to inform budgeting and forecasting processes• Upskilled a diverse team in effective CRM Marketing activities to enhance business results

57/55 Melbourne Street North Adelaide

• Managed a diverse membership base and over 20 suppliers to ensure the delivery of benefits to 400+ NFPs• Established relationships with various NFP stakeholders, including Aged Care, Disability, Health and Childcare • Conducted monthly reviews with suppliers to ensure adherence to established criteria and growth metrics• Developed business marketing plans with an omnichannel approach to enhance membership retention• Managed the CRM strategy to meet member expectations and maximise commercial outcomes• Developed viable pipelines for new markets, contributing to organisational growth and future

Victoria, Australia

• Assisted with the delivery of sales and profit across a cross-functional, multi-disciplined and remote environment • Maximised performance outcomes whilst ensuring loyalty benchmarks were preserved• Implemented solution-based strategies and local area marketing across multiple sites based in SA, VIC & NSW• Provided continuous coaching and mentoring to various teams and individuals across the region• Developed credible, transparent and trustworthy working relationships with internal and external stakeholders

Diploma, Holistic Integrated Creative Art Therapies

Certificate Iv In Frontline Management

Certificate Iv In Training And Assessment