Carolyn Reid Email and Phone Number

2 Positions Held at Kelly:I managed a portfolio of multiple accounts, ensuring timely delivery of recruited talent and services as well as maintaining strong relationships with clients.• Work closely with the talent acquisition partners and leaders across the US and Canada to define international recruitment needs, develop effective approaches and manage the entire recruitment process, from posting to hiring.• Establish and maintain strategic partnerships with all business units, while ensuring smooth coordination to promote our offers within a global network.• Responsible for the full cycle onboarding of pre-identified talent at Kelly’s customer locations.• Responsible for the management / training and coaching of 230 + employees that are on assignment at Kelly’s customer locations. Ensured the resolution of issues occurs in a timely and professional manner.• Maintain and strive for employee satisfaction as well as customer satisfaction to meet their requirements and needs.• Actively inform talent of safety policies, standard methodologies, and updates. • Based on feedback and engagement scores, drive for, and execute process improvements as directed

Recruiter/ Staffing Consultant Strategic Accounts & Operations: StaffingStrategic Accounts and Operations – IBM Account• Full Cycle recruiting. Call center, technical, and high-level management roles. • Responsible for the recruiting and hiring of call center agents and various roles for the IBM location in Montreal. • Key contact for all IBM sourcing in Montreal. • Responsible for establishing, maintaining, and building strong, trusting relationships with key decision makers in all departments at IBM.• Responsible for meeting all sourcing requirements for IBM including management level roles.

3 Positions held at Telus: 2009-2010 : Recruitment for Technical Support and Call Center: • Responsible for the high volume recruiting of approximately 250 front line agents. Source candidates through job boards, networking, and direct sourcing.2008 – 2009 Manager-Recruitment (Customer Support Group): • Responsible for ensuring that candidate sourcing meets capacity plan requirements. To provide recruitment and support to the Montreal Wireline division and technical support Contact Centers.August 2006- January 2008 : Customer Support Manager • Successfully lead and coached a team of 25 – 35 front line agents. • Provided support to all areas of the business, focused on Customer Support. • Assisted in streamlining the customer support process for faster resolution times and improved customer experience.• Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.• Reduced response time to customer inquiries, ensuring timely assistance with their concerns. • Enhanced customer satisfaction by promoting effective support policies and procedures.

Team Manager. Provided support to a team of 30 call center agents.Training and development.

Recruitment for Technical Support and Call Center.

2 Positions Held at Lyreco:Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients. Accounts included Air Canada, IBM, Hewlett Packard, McGill University.-National Account Representative: Responsible for maintaining and developing National corporate accounts. -Field Sales Representative: Account Manager /Business development (small and medium size business)