Carolyn Satchell Email & Phone Number

Marietta, Georgia, United States

Updating and rewrite the documentation site for all productsRun project management meetings for the development teamCreate marketing material for the main websiteCreate tutorial videos on how to use the productManage a variety of GitHub projectsClean up SEO errors throughout the company's websites for clarity and efficiencyBuild a new documentation site through markdowns and html and migrate all content over to the new site

Buford, Ga

Database DevelopmentTasked to work with customer service team leads who were using 3 different platforms to facilitate their jobs and following up on open service jobs in the field.Developed an interactive software that would bring the relevant data from all three systems into one place that the team can then use to track follow up on and close out their service jobs.Examined all of the data sets to see what fields I could use to tie them to each other. From ServiceBench, Oracle, and Syspro.Linked Service through ODBC to the Syspro tables where parts orders are processed so the system could update the trackers on when a part was sent or on back order so service can be scheduled or postponed.Expanded program so that it could be used for risk management and customer support eliminating the need for the company to continue to use the Oracle CRM platformTechnical Project ManagerServed as an integral part of the company's new CMR platform rollout.Worked with Davisware developers to ensure the accuracy of the functions, processes, reporting structures, menu layouts, roles, profiles security access, service provider accounts set ups, labor rates, warranty type rules.Facilitated testing of the software prior to going live with a few users.Built a database that ties the syspro exchanges to the claims system to validate that all orders have been logged properly with all the necessary paperwork.Documentation SpecialistCreated an internal wikipedia for documentation and process management through Google Sites.Converted updated and uploaded all of the departments documentation organized by category and searchable.Created and maintaining a user guide site for internal users and a separate site for the service providers in the fieldArchived 5 years of exchange packets into the DataMagine Digital archive systemBusiness AnalysisProvide daily weekly monthly quarterly and annual reports for the managers, department heads, VPs, RSM, and DSMs

Atlanta, Georgia

Liaison between the Sales, Operations and Development teamsReceive orders from the client and deliver them to the Operations teamManage client relationships and work with the sales team to grow the accountsAssist with the Operations team during installations and implementationsWork in the lab to assist the Operations and Development teams with client requestsCoordinated cross-functional teams focused on the delivery of new or existing tasksUpdates schedules and create budget/spending reportsMonitors the project tasks from initiation through deliveryPerformed all other duties as assigned

San Diego, Ca

Owned the order life cycle. This covered order review in an accurate and timely manner, providing expertise to the account team and associated customers in all related matters, thereby delivering customer satisfaction while ensuring that the company's goals and objectives are met.review and process customer orders, generate license keys and ensure order fulfillment is completed. A fast paced environment. Working relationships with field sales. basic revenue recognition knowledge review orders for essential order requirements as defined by Accelrys. Collaborate with the local sales and finance team to ensure all orders are processed through to invoicing, within agreed upon turnaround times (with special emphasis on month end and quarter end deadlines). Use of appropriate level of prioritization and escalation skills. Microsoft Office Software Suite and internet. Oracle and Salesforce.com

Carlsbad, Ca

Administrative Assistant to Founder, SVP of R&D, VP of Operations, VP of Quality Assurance and Regulatory Scheduled meetings, book travel, manage calendarsOrganized Lab Management Duties and inventoryCreated vendors and place orders for individual teamsCreated web pages and manage Confluence Lab Equipment Reservation ScheduleAssisted project managers with administrative documentationAssisted other departments as needed, Marketing – Salesforce, Document Control, Quality Assurance – eSubmissions for FDA, Create, edit and update PDFs for HRArranged and facilitate interviews for open positions

Alpharetta, Ga

I have worked for the Educational Technology company Promethean for 4 and a half years. I started as a temp in the sales department and after they realized my skill set and potential for growth I was promoted to Partner Services coordinator where I was instrumental in developing new processes to improve efficiency between the department and the field. In doing this I created a website all of the installers use to access forms installation, content, and forums to communicate with others and exchange best practices in installing Promethean Product. I managed all of the Installation and training classes from registration to invoicing. And tracked the warranty detail of thousands of installed assets installed nationally. After 3 years in that role and I was promoted to Project Manager for Global Customer Support Services. Towards the end of my time at Promethean I helped turn these processes into a global format for all installation support teams.

Regional Customer Support Services Coordinator

Bookkeeper and Office Administrator

Student Accounts Representative

Administrative Assistant

Ceet, Computer Electronics Engineering Technology

Electronics Engineering

Computer Applications (With Honors)

Computer Science