- Assist library patrons with inquiries about the library and the services it provides, the UMass Amherst campus, and the learning commons facilities. - Offer technical support to patrons, troubleshooting and resolving issues related to computers, printers, copiers, software applications, scanners, and other equipment.- Ensure a good customer service experience by displaying strong communication, collaboration, and problem solving skills to ensure a positive library experience for patrons.

- Created and developed digital, animated products and templates for online listing and sales, demonstrating proficiency in graphic design software and creative problem-solving skills.- Published products, created product thumbnails and sample videos, and wrote product descriptions.- Planned promotion and advertising across social media platforms, showcasing digital marketing and effective branding abilities.- Communicated with and fulfilled customer orders in a timely manner, ensuring a good customer service experience.

- Presented research, key takeaways, and made recommendations to Mobalytics about the future of their platform regarding the casual gaming market and how they can expand to include a broader audience.- Conducted an analysis of three games in the casual/action/adventure genre, and explored their game mechanics, KPIs (key performance indicators), revenue models, and player psychology.- Delivered an excellent presentation, characterized by strong research, insightful analysis, and well-designed slides.

- Packaged numerous orders that came in each day with items to be shipped to customers.- Organized inventory, created bundles of items, kept track of inventory and replaced it when necessary.- Worked collaboratively with coworkers to ensure operations ran smoothly and orders were processed and shipped in a timely fashion.