Coordinating the service department. • Answering & logging of services calls telephonically &via e-mail.• Scheduling, dispatching, managing 15 technicians locally and 6 technicians nationally, on service calls, new machine set ups.• Data capturing, Job card capturing and updating• Data administration, updating systems with the relevant information.• Quotations, generate quotations for service calls, spares and client base as needed.• Ordering, checking of stock levels and request spare parts to be ordered where needed.• Invoicing, generate invoicing on billable job cards.• Reporting, daily, weekly, monthly reporting pertaining to service calls logged and closed.• Filing relevant to the service center.• Customer care and retention

• Building solid relationships with the ACT customer base• Accurately processing of customer orders• Consistent achievement of sales targets• Problem solving• Process customer orders• Manage backorders• Customer quotations• Communication of problems / issues to relevant account manager• Liaise with Warehouse when necessary• Liaise with Demand Planners when necessary• Assist with debtors queries• Answer and handle telephonic and email queries• Customer communication (price changes, product info, returns)• Provide internal support and backup for KAMs• Keep admin up to date and accurate• Powerbase management• Follow up on PODS• Customer status updates (account, back orders, etc)• Allocation of stock• Emailing credit notes to customers as processed• Manage customer delivery due date requirements where necessary• Communicating back orders and sales to customers• Analyze and communicate sell the breadth data to customers• Answer telephones• Manage emails / outlook office• Communication of pricelists • Report on competitive market info and activities • Manage “account on hold”• Order consolidation where possible• Ensure attendance of customers at functions• Attend customer / ACT functions when required

• Answering & logging of services calls telephonically & via e-mail.• In charge of 3 service engineers, e.g. opening & closing service calls, monitoring of SLA• Ordering & monitoring of services parts• Updating all services calls• Dealing with customer’s queries & complaints.• Phoning for meter readings (over 3000 contracts)• Updating data of meter readings & toners