Sales & Customer Service Manager
CurrentSales:- Generate profitable new business by managing entire sales cycle from enquiry level to close of saleP & L responsibility:- Accountable for the performance and profitability of the business centreCustomer Service:- Ensure teams work collectively to create an exceptional office environment that provides a professional, courteous and responsive impression with clients, their customers and guests through the development of exceptional standards in reception, communication and servicing activity within the office operationOperations:- Overseeing the compliance and administration of centre accounting systems & functions to include billing processing, and accounts payable processing- Corporate technology and systems to include data management of sales, reservation, and service informationPeople management:- Overall responsibility for the centre team- Developing the team by communicating business goals and objectives, establishing standards and communicating centre performance on a regular basis- Conducting performance management on a regular basis including training related functions- Responsible for the communication of all operations, procedures, business development and policy issues to the Customer Service team
