Christy Aroopala, Ph.D. Email and Phone Number
Christy Aroopala, Ph.D. work email
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Christy Aroopala, Ph.D. personal email
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Strategic analytics innovator with 15 years of experience leading data science/ analytics initiatives for executive partners, leveraging expertise in developing predictive models, analytics dashboards, UX, CX, customer analytics, employee insights, and data storytelling. My expertise is leading data science & analytics initiatives to develop and operationalize innovative analytics solutions, end-to-end and hands-on, in collaboration with executive leaders. My key strengths are translating data into actionable insights and communicating with executive leaders to drive business outcomes. I also leverage my academic expertise in experimental design to incorporate user experience/ design thinking to create innovative, user-friendly, and intuitive analytics solutions for optimal impact for the business.Data Science & Analytics Expertise:• Developing predictive models; deploying predictive models• ETL - Extracting data from databases (Oracle & Snowflake)• Writing SQL queries• R / RStudio - writing code for data processing/ transforming, predictive model development, & model deployment• Developing automation and data pipelines for predictive models & dashboards• Partnering closely with MLOps & DevOps, data engineers/ IT• NLP / topic modeling/ text analytics• Machine-learning modeling with SparkBeyond• Rigorous QA protocols for data handling & analysis• Rigorous research and analytics methodology• Developing and automating Power BI dashboardsResearch Expertise:• I have a PhD and MA in Political Science from Rice University with a focus on behavioral economics, predictive analytics, research methods, experimental design, group identity, individual and group behavior, political communication, and social psychology. My research focused on how strategic messaging can drive behavior.• Awarded a Post-doctoral Research Fellowship at Yale University, conducting behavioral research and teaching university courses• Taught university courses at Yale University and Rice University on statistics and political behavior• My research was awarded a National Science Foundation grant• My academic research has been published in peer-reviewed academic journals: Political Behavior and The Journal of Theoretical Politics.
Rice Business - Jones Graduate School Of Business
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Rice Mba Candidate And Forté FellowRice Business - Jones Graduate School Of BusinessHouston, Tx, Us
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Rice Mba Candidate & Forté FellowRice Business - Jones Graduate School Of Business 2024 - PresentHouston, Texas, Us -
Senior Director Data & AnalyticsMoroch 2024 - PresentDallas, Texas, Us -
Director Of Data SciencePmg Dec 2021 - Nov 2023Dallas, Texas, UsAs Director of Data Science, I lead the Data Science practice – managing the data science team and driving the roadmap to bring value for our customers.Key Achievements/ Responsibilities:• Lead the Data Science practice, managing a team of Data Scientists• Develop and drive the Data Science roadmap to enhance digital customer analytics: Forecasting Predictions, Scenario Testing, Customer Lifetime Value, Product Clustering/ Optimization, Experimentation/ Pilot Testing• Build scalable data science solutions in partnership with Engineering and Product teams• Deploy predictive models with AWS SageMaker, in partnership with MLOps Engineers• Develop Data Science processes, protocols, documentation, best practices, QA protocols, new hire training• Leadership Recruiting Taskforce – identifying & attracting talent -
Associate Director, Customer Analytics & InsightsAig Dec 2018 - Nov 2021New York, Ny, UsAs Associate Director of Customer Analytics at AIG, I led strategic data science /analytics initiatives, end-to-end, in partnership with executive leaders across business lines. I developed & deployed predictive models with full automation and data pipelines, wrote SQL queries, performed ETL for data extraction & transformation, built prototypes, and piloted innovative strategic analytics solutions, including developing predictive recommendation tools, predictive scenario testing tools, analytics dashboards /data visualization, and insights related to key drivers of core business outcomes. Tools: RStudio, SQL Nav, Oracle, Snowflake, SparkBeyond ML ToolKey Achievements/ Responsibilities:• Developed & deployed customer complaints predictive model & dashboard (fully automated)• Developed predictive model & deployed model for fully automated Scenario Testing Tool to optimize scenarios for customer segments• Developed predictive model & Recommendation Tool prototype to optimize channel contact rates• Led analytics team of data scientists to develop customer fraud prevention predictive ML model• Managed analysts developing customer insights on Net Promoter Score (NPS), customer engagement, customer lifetime value (CLV)• Developed & trained analytics teams in automated code QA protocols & risk management for data handling and analysis• Machine learning modeling with SparkBeyond; onboarding; facilitate data scientist user group• Developed predictive model & dashboard on Product Competitive Pricing & Sales• Led experimental design research on marketing/ channel messaging & increased customer e-delivery adoption / digital engagement• Incorporated user experience/ design thinking into the development of intuitive & user-friendly analytics dashboards/ data visualization tools• Managed approvals processes for regulatory requirements, risk compliance in relation to data analytics, modeling, & dashboards -
Senior Research Manager, Customer AnalyticsVmware Sep 2016 - Nov 2018Palo Alto, Ca, UsAs a Senior Research Manager, Customer Analytics at VMware:Key Achievements/ Responsibilities:• Provided analytics leadership and subject matter expertise• Managed data and analytics needs and developed insights/ reports for our core relationship studies: customer relationship and product satisfaction, customer and employee Net Promoter Score (NPS)• Led the Analytics Insights strategic initiative to drive innovative advanced analytics, better leverage of our operational data and hypothesis testing across studies, & establish data governance protocols• Led the effort to maintain data integrity across all of our key customer relationship studies during and after our transition of survey vendors• Provided leadership and training for data analysts in automated, code-based data quality assurance protocols for data handling and analysis• Provided guidance and requirements for optimized survey programming for analytics needs• Partnered with HR Executive Team on Voice of VMware employee insights, and Diversity & Inclusion reporting -
Senior Data ScientistApqc Jul 2013 - Sep 2016Houston, Tx, UsAs a Senior Data Scientist at APQC, I was the Lead Data Scientist for Enterprise Analytics, developing predictive models, leading analytics projects, providing analytics subject matter expertise and thought leadership, and partnering with our Advisory/ Consulting group as well as our Research/ Benchmarking group.Key Achievements/ Responsibilities:• Developed predictive models of customer retention, customer satisfaction, customer Net Promoter Score (NPS), customer lifetime value (CLV)• Conducted marketing analytics, segmentation, cluster analysis, and customer analytics• Conducted Operational Analytics / Enterprise Analytics & Benchmarking Analytics, identifying key drivers of top performance on KPIs related to cost, productivity, efficiency, and cycle time• Research analytics areas included Knowledge Management, Finance, Operations, Business Processes, IT, and Human Capital Management/ HR• HR Analytics/ People Analytics - Conducted text analytics/topic modeling/ NLP analysis to develop insights on open-ended employee surveys• Conducted HR Analytics/ People Analytics, identifying key drivers of workplace productivity, job offer acceptance, and employee satisfaction• Conducted Human Capital Management benchmarking research to assess key drivers of employee turnover and explore effective employee retention strategies• Provided analytics thought leadership, training, and mentorship to analysts I managed as well as coworkers and clients• Developed and led Business Analytics workshops, podcasts, and trainings on research design and analytics methods, including analytics in Knowledge Management and Business Processes -
Senior Research Associate & Project DirectorDecision Information Resources Nov 2011 - Jul 2013Houston, Texas, UsAs a Senior Research Associate & Project Director at Survey Research Firm:Key Achievements/ Responsibilities:• Successfully directed large-scale, multi-million-dollar research projects, staying within budget and timeline• Managed large project teams consisting of client teams, cross-functional managers, data analysts, and survey computer programmers• Developed & trained analysts in automated QA processes (code development) for data handling, analytics, programming/ pretesting surveys• Led studies using a mix of computer-assisted telephone interviewing, web, and field data collection methods• Led the team to successfully prepare and present client deliverables (reports, data files, methodological reports, data narratives)• Partnered with clients to present our innovative research at professional conferences, AAPOR (American Association of Public Opinion Research), presenting our research on the factors that increase survey response rates and participant contact rates -
Senior ConsultantYaffe Deutser Jun 2011 - Nov 2011Houston, Texas, UsAs a Senior Consultant at Management Consulting Firm:Key Achievements/ Responsibilities:• Conducted quantitative and qualitative data analysis on organizational identity surveys• Conducted in-person interviews of high-level executives at client companies related to organizational identity and market branding• Trained interns in research methodology (coding qualitative / text data in open-ended feedback in survey data)• Designed & programmed web surveys on organizational identity• Prepared reports of findings, executive summaries, and presentations for clients -
Postdoctoral Research Fellow- Csap, IspsYale University 2009 - 2010New Haven, Ct, UsMy research at Yale University applied advanced analytics to understand the impact of campaigns on individual and group behavior. I designed survey-experiments on political behavior, conducted data analysis, and prepared grant proposals. I was awarded a NSF TESS grant (Time-Sharing Experiments for the Social Sciences) to conduct a web-based survey-experiment on a large national random adult sample (2,100 respondents; 12 treatments). I was also invited to present my research at the Yale American Politics & Public Policy Workshop. I also served as Senior Thesis Advisor for Yale University graduating seniors, guiding them in research design, data analysis, and manuscript preparation -
Lecturer- Political Science Dept.Yale University 2009 - 2010New Haven, Ct, UsI was the professor for this upper-level political behavior course at Yale University that covered topics such as public opinion and political behavior as well as research methodology utilized in current research. I developed the syllabus, course assignments, and exams. I also served as senior thesis advisor for several of my senior students.
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Research/Teaching AssistantRice University 2004 - 2009Houston, Tx, UsAs a research assistant for Rice professors, I helped collect and analyze survey and experimental data on political behavior, and helped prepare manuscripts for academic journal publications. As a teaching assistant for courses on American Politics, Comparative Politics, and Statistics, I helped developed syllabi, developed and graded exams, and conducted lectures and discussion sessions.
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Instructor- Introduction To Statistics, For Political Science Dept.Rice University Jan 2007 - May 2007Houston, Tx, UsI taught this Introduction to Statistics course at Rice University, covering basic statistics to an introduction to basic regression analysis. It also included an introduction to research methodology for different types of research projects and intro coverage of SPSS and STATA.
Christy Aroopala, Ph.D. Skills
Christy Aroopala, Ph.D. Education Details
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Yale UniversityPolitical Science -
Rice UniversitySocial Psychology)
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Rice UniversityPolitical Science
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Houston Christian UniversityDouble Major In Biology & Political Science
Frequently Asked Questions about Christy Aroopala, Ph.D.
What company does Christy Aroopala, Ph.D. work for?
Christy Aroopala, Ph.D. works for Rice Business - Jones Graduate School Of Business
What is Christy Aroopala, Ph.D.'s role at the current company?
Christy Aroopala, Ph.D.'s current role is Rice MBA Candidate and Forté Fellow.
What is Christy Aroopala, Ph.D.'s email address?
Christy Aroopala, Ph.D.'s email address is ch****@****aig.com
What schools did Christy Aroopala, Ph.D. attend?
Christy Aroopala, Ph.D. attended Yale University, Rice University, Rice University, Houston Christian University.
What skills is Christy Aroopala, Ph.D. known for?
Christy Aroopala, Ph.D. has skills like Data Analysis, Statistics, Research, Spss, Project Management, Analysis, Research Design, Analytical Skills, Stata, Quantitative Research, Survey Research, Survey Design.
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