Christy Aroopala, Ph.D. Email & Phone Number

Houston, TX, US

Houston, Texas, US

Dallas, Texas, US

Dallas, Texas, US

• As Director of Data Science, I lead the Data Science practice – managing the data science team and driving the roadmap to bring value for our customers.Key Achievements/ Responsibilities:
• Lead the Data Science practice, managing a team of Data Scientists
• Develop and drive the Data Science roadmap to enhance digital customer analytics: Forecasting Predictions, Scenario Testing, Customer Lifetime Value, Product Clustering/ Optimization, Experimentation/ Pilot Testing
• Build scalable data science solutions in partnership with Engineering and Product teams
• Deploy predictive models with AWS SageMaker, in partnership with MLOps Engineers
• Develop Data Science processes, protocols, documentation, best practices, QA protocols, new hire training

New York, NY, US

• As Associate Director of Customer Analytics at AIG, I led strategic data science /analytics initiatives, end-to-end, in partnership with executive leaders across business lines. I developed & deployed predictive models.
• Developed & deployed customer complaints predictive model & dashboard (fully automated)
• Developed predictive model & deployed model for fully automated Scenario Testing Tool to optimize scenarios for customer segments
• Developed predictive model & Recommendation Tool prototype to optimize channel contact rates
• Led analytics team of data scientists to develop customer fraud prevention predictive ML model
• Managed analysts developing customer insights on Net Promoter Score (NPS), customer engagement, customer lifetime value (CLV)

Palo Alto, CA, US

• As a Senior Research Manager, Customer Analytics at VMware:Key Achievements/ Responsibilities:
• Provided analytics leadership and subject matter expertise
• Managed data and analytics needs and developed insights/ reports for our core relationship studies: customer relationship and product satisfaction, customer and employee Net Promoter Score (NPS)
• Led the Analytics Insights strategic initiative to drive innovative advanced analytics, better leverage of our operational data and hypothesis testing across studies, & establish data governance protocols
• Led the effort to maintain data integrity across all of our key customer relationship studies during and after our transition of survey vendors
• Provided leadership and training for data analysts in automated, code-based data quality assurance protocols for data handling and analysis

Houston, TX, US

• As a Senior Data Scientist at APQC, I was the Lead Data Scientist for Enterprise Analytics, developing predictive models, leading analytics projects, providing analytics subject matter expertise and thought leadership.
• Developed predictive models of customer retention, customer satisfaction, customer Net Promoter Score (NPS), customer lifetime value (CLV)
• Conducted marketing analytics, segmentation, cluster analysis, and customer analytics
• Conducted Operational Analytics / Enterprise Analytics & Benchmarking Analytics, identifying key drivers of top performance on KPIs related to cost, productivity, efficiency, and cycle time
• Research analytics areas included Knowledge Management, Finance, Operations, Business Processes, IT, and Human Capital Management/ HR
• HR Analytics/ People Analytics - Conducted text analytics/topic modeling/ NLP analysis to develop insights on open-ended employee surveys

Houston, Texas, US

• As a Senior Research Associate & Project Director at Survey Research Firm:Key Achievements/ Responsibilities:
• Successfully directed large-scale, multi-million-dollar research projects, staying within budget and timeline
• Managed large project teams consisting of client teams, cross-functional managers, data analysts, and survey computer programmers
• Developed & trained analysts in automated QA processes (code development) for data handling, analytics, programming/ pretesting surveys
• Led studies using a mix of computer-assisted telephone interviewing, web, and field data collection methods
• Led the team to successfully prepare and present client deliverables (reports, data files, methodological reports, data narratives)

Houston, Texas, US

• As a Senior Consultant at Management Consulting Firm:Key Achievements/ Responsibilities:
• Conducted quantitative and qualitative data analysis on organizational identity surveys
• Conducted in-person interviews of high-level executives at client companies related to organizational identity and market branding
• Trained interns in research methodology (coding qualitative / text data in open-ended feedback in survey data)
• Designed & programmed web surveys on organizational identity
• Prepared reports of findings, executive summaries, and presentations for clients

New Haven, CT, US

My research at Yale University applied advanced analytics to understand the impact of campaigns on individual and group behavior. I designed survey-experiments on political behavior, conducted data analysis, and prepared grant proposals. I was awarded a NSF TESS grant (Time-Sharing Experiments for the Social Sciences) to conduct a web-based.

New Haven, CT, US

I was the professor for this upper-level political behavior course at Yale University that covered topics such as public opinion and political behavior as well as research methodology utilized in current research. I developed the syllabus, course assignments, and exams. I also served as senior thesis advisor for several of my senior students.

Houston, TX, US

As a research assistant for Rice professors, I helped collect and analyze survey and experimental data on political behavior, and helped prepare manuscripts for academic journal publications. As a teaching assistant for courses on American Politics, Comparative Politics, and Statistics, I helped developed syllabi, developed and graded exams, and conducted.

Houston, TX, US

I taught this Introduction to Statistics course at Rice University, covering basic statistics to an introduction to basic regression analysis. It also included an introduction to research methodology for different types of research projects and intro coverage of SPSS and STATA.

Post-Doctoral Research Fellowship, Political Science

Phd, Political Science (Behavioral Economics, Experimental Design, Predictive Models, Social Psychology)

Ma, Political Science

Bachelor Of Science - Bs, Double Major In Biology & Political Science