Carlos Rosas Méndez Email & Phone Number

México

Responsible for:• Becoming a trusted advisor for our customers• Securing renewals for existing customers as well as upsells, account expansion, PoC's• Maximizing added value for each and every customer through best practices, training, technology familiarization and optimization. • Ensuring every customer's Journey takes place in a tailored manner through EBRs, recurrent follow up & check in meetings, remote & face to face meetings, maintaining a transparent and direct communication• Developing customer success in our portfolio by supporting our champions to fulfill their own needs and goals.

Ciudad De México, México

Responsible for: • Acting as Team Leader to mentor, coordinate and motivate my team and resources towards monthly/quarterly goals by leading key projects and initiatives• Providing a single point of contact for Post-Sales Support (Reactive & Proactive) issues, expedited SR resolution, analysis of operational data and recommendations such as get well plans and gap analysis to prevent them from reoccurring.• Building strong relationships as a trusted advisor linking both Customer and Cisco resources in a coordinated manner through intimate knowledge of operational processes.

Ciudad De México, México

Responsible for: • Managing customers assets and resources towards their own goals by being flexible and adaptable. • Exceeding customer needs by identifying their concerns and plans regarding their own network, database and contracts • Keeping up to date and in good condition assigned databases.

Master Of Business Administration - Mba, Business Management

Especialidad En Dirección Y Gestión De Proyectos, Business & Project Management

Diplomatura, Desarrollo De Habilidades Directivas

Ingeniero En Telecomunicaciones, Ingeniería En Telecomunicaciones