Brett Carpenter Email & Phone Number

- Through automations and operationalization, I ensured the accurate data entry and lead sourcing of 16,000+ new records per month which accounted for $90M in marketing-attributed opportunity pipeline for FY'25.- I was project lead for several high-impact projects that included cleaning up lead source values, automating Asana requests, building a lifecycle.

Trakstar was acquired by Mitratech in April 2023 and my responsibilities shifted to all business units within Mitratech

- Build seamless integration among MarTech stack to ensure accurate lead flow and assignment- Collaborate with cross-functional teams and strengthen partnerships to ensure progress and prioritization of key initiatives- Pull and curate lists of specific targets for campaigns and performance- Assist with analyzing marketing data, including campaign results.

• Ensure the acquisition of and manage the flow of high-quality leads to the sales team. Build repeatable processes for the marketing team. Maintain MarTech stack to create seamless integrations.
• Manage a team of one – helped to train and support them on usage of Marketo
• Work closely with sales operations to develop a robust marketing attribution system to ensure department was getting credit for sales
• Help to increase marketing-sourced sales from $6.2M in 2020 ($2.8M through Q3) to $6.7M in 2021 (through Q3)
• Increase social media presence to achieve a 20% rise in subscribers
• Build dashboards and reports to better communicate marketing activities to executive team

Durham, NC

Work across sales and marketing teams to support process optimization and identify areas for improvement as related to demand generation and lead management.Key responsibilities include:- Managing and supporting end-usage of Marketo- Analyzing marketing data to develop insights and make recommendations on areas for optimization utilizing tools such as.

Cary, NC

• I ran the company's Jive-based digital community. During the first year, the community saw a 545% increase in user views and an 814% increase in registered users and it has continued to grow by keeping content fresh.
• Created and implemented a new digital community site utilizing Jive software which has grown to over 500,000 users
• Build and collaborate with a team of advocates to promote customer engagement and the company brand
• Work across departments to coordinate content seeding, publishing support documentation, and community interaction
• Report on community using Google Analytics to determine trends and influence future projects
• Work closely with over 35 top customers to implement private spaces in the community

Cary, NC

• Successfully closed over 2500 cases
• Politely and courteously answered all questions posed by clients in a timely manner with an average customer satisfaction survey score of over 4.5 (out of 5)
• Interacted with customers via phone, chat, and email with patience and understanding
• Explained technical concepts to clients using terms that were easily understood
• Communicated with other departments to ensure customer happiness and maintain client base

Wilmington, North Carolina Area

• Supported faculty and staff with their many technology needs regarding hardware, software and mobile devices
• Advised clients on best practices for maintaining technology efficiency and security
• Utilized SCCM to image machines
• Coordinated with team members to resolve client needs in a timely manner
• Effectively communicated with ITS management regarding upper-level administrative concerns and inter-departmental faculty needs
• Performed data-recovery operations on defective hardware

Wilmington, North Carolina Area

• Provided technical support to home users and small businesses including installing and configuring wireless networks, basic troubleshooting, network setup, providing remote support from main shop, and ensuring complete.

Shallotte, NC

• Prepared lesson plans based on the standard course of study
• Integrated technology into the curriculum by using an LCD projector, laptop computer, Interwrite pad, document camera, and a class website
• Classes included the EOC class Algebra I and Technical Mathematics I.

Saint Pauls, NC

• Worked closely with peer teachers in determining lesson plans, courses, schedules, and inventories
• Integrated fun and exciting lessons into curriculum while maintaining order
• Communicated with parents when necessary
• Classes included EOC Algebra 1 and standard Algebra.