Provide automation and business development for a startup culture development company

Directing a project management team focused on driving automation and efficiency projects to improve audit coverage, prevention of audit defects, and partnering with IT to provide revenue assurance around system integrations and consolidations. Pioneering RPA, Data Science, and Blockchain teams and projects across the company. Culture Ambassador and Facilitator for Senn Delaney Culture program.

Managing a project management team focused on driving automation and efficiency projects to improve audit coverage, prevention of audit defects, and partnering with IT to provide revenue assurance around system integrations and consolidations.

Manage dispute resolution team for resolution of facility and usage disputes across top tier vendors• Identified root cause issues and engaged upstream stakeholders for process improvement to mitigate errors • Define and operationalize dispute project management, reporting and escalation process across multiple teams and organizations• Negotiate and provide input into settlements strategies, positions and counter-offers• Key contributor to successful account reconciliation project for internal audit• Facilitated team training for key items including network understanding, negotiation

Manage Access Planning processes, systems and tool development initiatives in an effort to increase efficiency in reducing Network expenses and optimizing capital expenditures • Create network optimization plans to optimize infrastructure footprint and reduce NetEx, with Individual annualized savings exceeding $6m • Lead for AMO Planning Integration savings analysis, systems, process and tool integrations • Product owner for all AMO Planning data and tool development• Manage IT work requests and delivery through Agile development • Build new reporting, processes and tools to support team members and management using SQL, Visual Studio, Media Wiki, SharePoint and other technologies • Develop new TQM processes and documentation to support and increase workflow throughput and train teams on new best practices • Collaborate across Level 3 and with external Vendors to create strategic partnerships that facilitate optimal revenue enablement and savings execution • Proactive response and resolution of grooms order jeopardy’s and customer issues within standard metric intervals, achieving a 100% resolution success rate

Delivered excellent customer support as the single local point of contact for IT hardware and software issues for 80+ users• Significantly reduced response time and exceeded SLA agreements by empowering users with job aids, creating process efficiencies, and proactively solving issues before they affected the customer • Consulted with clients, ordered and configured appropriate hardware, software, and network support, to enable superior job performance • Led initiative to improve and implement processes using existing Remedy software for ticket creation, tracking, resolutions, and inventory management to ensure accurate records and faster response times• Facilitated cross-functional departmental relationships and contractor relations on multiple projects including site relocation and expansion

Performed desktop and server support for the Office of the Registrar• Assessed outdated hardware and software and managed roll-outs of new desktop computer systems, hardware, and software upgrades for 50+ users• Worked with Tier III support to develop training for server management and IT best practices• Implemented and designed personal work flow timetables and schedules to increase efficiency of division staffing

Provided frontline support for over 50,000 US Forest Service employees for all hardware and software issues• Reduced callbacks and increased first call resolutions by expanding Tier I capabilities• Provided detailed histories of all technical-related incidents, including diagnostics and solutions• Supported all MS office applications, Lotus Notes 5 & 6, AIX and Unix based applications

Engaged in a broad range of technical and client-related services to provide high-quality technology support to a world-renowned professional education center • Led teams in the design, installation and support of software hardware, including A/V technology for executive meetings in one of the country’s largest and most demanding conference centers• Researched, tested, and performed needs assessments for new and existing software and equipment • Assessed and delivered technical setup solutions and failsafe strategies that exceeded customer expectations