Carra Berry Email & Phone Number

Waco, Texas Area

I work in the Customer Service Organization(CSO) as the HR Coordinator.As Disability Coordinator, I have supported employees and supervisors by communicating the guidelines of FMLA and STD and checking on the status of claims on vendor’s website and by calling. Also keep track of all WC claims and status. I keep a FMLA, STD, WC spreadsheet current and ensured that an updated copy was available for supervisors. I support Workforce Planning by posting positions in Taleo, coordinating interview schedules and processing paperwork for new hires, transfers and promotions. For new hires I process all background checks and drug screens in HireRight website. I verify all candidates pass background checks and enter all changes into Oracle. I conduct interviews via phone and face to face.Complete Texas Workforce Commission paperwork on ex-employees for hearings and I'm a company representative during hearing.Part of a team that creates and distributes quarterly newsletters. This newsletter has articles that are helpful and informative for all employees.I’m a member of the Safety Committee. Our goal as a committee is to heighten the awareness of safety for the organization now and in the future. Coordinate with external vendor for processing Contingent Workers including onboarding CWs, CW orientation, entering CWs in Oracle and tracking on spreadsheets.Support Human Resources organization by training new HR Coordinators on systems, daily tasks, FMLA, STD, WC, TWC paperwork, continued support as needs once coordinator is trained and working self-sufficiently.Have successfully brought in-house a vendor to complete monthly random drug screens and new hire screenings. This as minimizes the length of time required to complete the screenings and presents less possibility for safety issues by going offsite.

Certified-Dell Online Self Dispatch Desktop Certification-exp 9/10/13Certified-Dell Online Self Dispatch Notebook Cerification- exp 9/10/13Certified-ITIL Foundation Certification in IT Service Management-no expirationInstalls and maintains personal computer software and hardware in compliance with Company policies and procedures. Ensures employees comply with copyright laws as they pertain to software use.Installs and maintains network printers and multi-functional print devices to support the print requirements of employees.Receives and processes escalated calls. Continues to escalate calls of a complex nature to designated level of responsibility.Trains and orients employees on the use of personal computer software and hardware, and related desktop peripheral devices.Trouble shoots personal computer software, hardware, and other related desktop peripheral devices.Coordinates with vendors to resolve technical problems with personal computer software and hardware, and related desktop peripheral devices.Works with the appropriate IT resources throughout the Company to recommend, define, and configure the appropriate hardware specifications, operating system settings and software installations for personal computers.Ensures that the necessary software products (i.e.: security and encryption software, desktop automation tools, etc.) are installed on personal computers to meet the requirements for connection to Company network facilities,Coordinates and assists in maintaining an accurate inventory of all personal computer software and hardware.

Coordinates, documents and provides first-level technical support and assistance for the resolution of office equipment, mainframe computer, personal computer andtelecommunication hardware and software problems.

Assisted in the proper processing, maintenance and retention of employment related files and records. Provided administrative support and coordinates the timely completion of Human Resources-related paperwork. Served as the central entry and processing point for Compensation, Benefits and Employment-related status changes. Coordinated with Business Units Human Resources' staff in the maintenance of employee records within the Human Resources Information System (HRIS). Utilized knowledge of Human Resources policies and benefit plans to review transaction documents for accuracy and adherence with established policies, practices and procedures. Took appropriate action to seek resolution and troubleshoot outstanding issues. Provided routine information regarding interpretation of policies, procedures, benefit plans and job opportunities.

Contractor - Atmos EnergyAssisted in the proper processing, maintenance and retention of employment related files and records. Provided administrative support and coordinates the timely completion of Human Resources-related paperwork. Served as the central entry and processing point for Compensation, Benefits and Employment-related status changes. Coordinated with Business Units Human Resources' staff in the maintenance of employee records within the Human Resources Information System (HRIS). Utilized knowledge of Human Resources policies and benefit plans to review transaction documents for accuracy and adherence with established policies, practices and procedures. Took appropriate action to seek resolution and troubleshoot outstanding issues. Provided routine information regarding interpretation of policies, procedures, benefit plans and job opportunities.

Associate Of Science (As), Human Resources Management

Certified Faith Based Counselor