Managing a portfolio of accounts to achieve long-term success while developing positive relationships and handling customers needs.I generate new sales using existing and potential customer networks and act as the point of contact.Resolve conflicts and provide solutions to customers in a timely manner.Maintain established sales quota on a monthly basis

-Prepare and analyze customer order status reports and report issues to Customers-Complete additional reports requested from Sales Agents and/or Customers when needed.-Use a Customer-Focused consultative sales process to educate customers on products/services to identify/create sales opportunities.-Communicate with Customers and assigned Sales Agents via the phone and/or email to provide customer service support, internally and externally.-Responding to complaints from customers and give after-sales support when requested-Inform clients of unforeseen delays or problem-Monitor the team’s progress, identify shortcomings and propose improvements-Maintain detailed records as required for inside sales coordination-Managing incoming calls and customer service inquiries-Identifying and assessing customers’ needs to achieve satisfaction.

- Prepare product or service reports by collecting and analyzing customer information- Opens customer accounts by recording account information.- Attracts potential customers by answering product and service questions; suggesting information about other products and services.- Contribute to team effort by accomplishing related results as needed- Work with customer service manager to ensure proper customer service is being delivered- Process customer orders/changes according to established department policies and procedures.- Organize workflow to meet customer time frames.- Communicate and coordinate with internal departments.- Partner with sales rep to meet and exceed customer's service expectations- Perform other related duties as assigned.- Respond to incoming customer calls concerning new and existing customer accounts.

-Securely and accurately provided superior service with competitive pricing to customers by providing sales quotes daily. -Daily routine included: processing orders to ensure shipments were accurate, efficient including but not limited to product match specifications, data entry, back orders, cost effective freight or local pick ups.-Objective was to process orders with a focus on serving customers.- Arranged pickups with trucking companies which includes preparation of commercial invoices, export documents etc.-Evaluated and implemented pricing annually based on market price and cost of goods.-Followed up on outstanding quotations to secure orders, improve quotation process and measure effectiveness

-Prepared financial reports by collecting, analyzing, and summarizing account information and trends-Maintained accounting ledgers by posting account transactions.-Resolved account discrepancies by investigating documentation; issued stop payments, payments, or adjustments.-Contributed to team effort by accomplishing related results as needed.-Provided monthly financial and management reports.-Assisted in financial management and analysis, as requested-Generated accounting statements and reports.-Collected on accounts by sending bill reminders and communicating with customers via phone, email, fax or mail.-Reconciled the accounts receivable ledger to ensure that all payments are accounted for and properly posted.-Reviewed quotes for accuracy.-Verified customer purchase orders against quotes/contracts and researched discrepancies.-Entered sales orders into ERP system.-Monitored orders for shipping through ERP system.-Resolved product and service problems by researching the situation; identifying alternate means of filling customer needs; recommending solutions.-Maintained quality service by following organization standards.