Cordero C. Email & Phone Number

Richmond, Virginia, United States

• Assist in performing technical operations and testing of various types of fully integrated computer-based systems in a supervised setting.• Operate a wide variety of systems components to include hardware, software, and mass storage technology.• Operate under supervision communications-computer systems, and install, implement, maintain, tune operating systems, disk and tape management systems, and computer operations automation software.

Richmond, Virginia, United States

• Executed efficient and standardized Windows 10/11 PC imaging processes using SCCM, ensuring seamless deployments within Dominion Energy.• Collaborated with cross-functional teams and end-users to gather requirements, schedule deployments, and consistently meet project deadlines, fostering a collaborative and streamlined deployment process.•Conducted thorough quality checks to uphold compliance standards, proactively identifying and resolving deployment-related issues promptly, minimizing disruptions to operations.• Facilitated end-user training sessions, ensuring a smooth transition to new systems and technologies. Maintained comprehensive documentation of deployment processes and configurations for future reference and continuous improvement.• Applied expertise in troubleshooting network and hardware issues, delivering timely and effective solutions to minimize downtime and optimize system performance.

Richmond, Virginia, United States

• Provided robust IT support during the deployment of the TrakSYS system at various manufacturing sites, ensuring smooth transitions and minimal disruptions to operations. • Ensured the success of each project at manufacturing sites by meticulously documenting their current state and leading the design and implementation of the new TrakSYS system, optimizing efficiency and functionality. • Managed multiple sites across the globe simultaneously, showcasing strong multitasking abilities. Recorded pending tasks and strategically prioritized activities to meet project deadlines effectively. • Collaborated with the IT Application Manager to follow and contribute to the establishment of procedures and standards. Ensured a consistent and streamlined approach to IT processes across various sites and regions, promoting organizational efficiency. • Produced detailed diagrams and documentation of individual site structures using Visio and demonstrated a comprehensive understanding of network structures. Submitted, followed, and tested firewall rules using FireMon, showcasing expertise in firewall and networking technologies. Additionally, submitted, followed, and tested security groups and MyAccess procedures using Quest tools, displaying a strong understanding of Active Directory security. Configured, troubleshooted, and collaborated on OPC connectivity with A&PC, demonstrating proficiency in DCOM, OPC, IP21, and Kepware technologies.

Richmond, Virginia, United States

• Provided high-level technical support by identifying, investigating, and resolving complex issues with computer software and hardware, surpassing the expertise of Technical Support Representatives. Offered specialized assistance to ensure efficient problem resolution.• Applied in-depth knowledge of computer software, hardware, and procedures to analyze and solve intricate problems, contributing to the effective functioning of computer systems and user satisfaction.• Collaborated with programmers to explain errors encountered by users and recommended modifications to computer programs, fostering effective communication and problem resolution between technical support and development teams.• Developed and communicated department projects and goals, ensuring alignment with organizational objectives and promoting a clear understanding of priorities and milestones within the team.• Managed and administered Microsoft Teams, SharePoint, and Office 365 environments for a large organization, demonstrating proficiency in overseeing critical collaboration and productivity tools. Stayed current with technology innovations and trends, ensuring the organization remained at the forefront of technological advancements.

Richmond, Virginia, United States

• Successfully resolved complex Tier 2/Tier 3 incidents for CarMax, showcasing expertise in troubleshooting and technical issue resolution beyond basic support levels.• Automated, modified, and improved processes to enhance efficiency and effectiveness in handling IT incidents and tasks, contributing to streamlined operations.• Managed the installation, move, add, change, and repair of IT equipment, ensuring the optimal functioning of hardware and contributing to a seamless IT infrastructure.• Took ownership of customers' problems or incidents, seeing tasks through to resolution with a focus on customer satisfaction and compliance with agreed-upon Service Level Agreements (SLAs).• Assisted with the procurement of hardware, software, and services, contributing to the acquisition of necessary resources for the organization. Set up audio and visual equipment for both large and small conference rooms, ensuring smooth presentations and meetings.

Washington D.C. Metro Area

• Provided break-fix support for a diverse range of office equipment, including Multi-Function Devices (MFDs), printers, and copiers. Worked with notable devices such as Lexmark X Series MFDs, HP LaserJet series printers, Canon imageRUNNER copiers, and Brother multi-function printers.• Managed system administration tasks, including software installs, version upgrades, firmware upgrades, and BIOS configuration management. Ensured the smooth operation and optimal performance of office equipment.• Provided touch labor support for MFDs at remote sites and conducted vulnerability remediation as needed, contributing to the security and efficiency of the overall system. • Deployed applications and troubleshooted basic network connectivity issues, demonstrating a diverse skill set in software management and network support.• Conducted regular maintenance, troubleshooting, and repair of devices to optimize functionality, reduce downtime, and improve office productivity. Collaborated with users to diagnose and resolve printer and copier issues, offering timely solutions and technical support.

Camp Lejeune, North Carolina

• Travel to different military bases and installs computers, upgrades machines, handles deployments, ghost's machines, upgrades networks that are out of date.• Monitor, operate and maintain hardware, software, and networks for a computing platform for all military installations supported by NMCI (Navy Marine Corps Intranet).• Configure, assemble and install laptops, microcomputers, workstations and/or peripheral equipment.• Perform first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers and escalate unresolved problems to expedite resolution.• Upgrade, modify and replace hardware, software and network components for Windows 10 user accounts and security.

Richmond, Virginia Area

• Provided solid technical skills and experience related to building automation systems, fire alarm systems, and electronic security systems for Capital One, demonstrating expertise in critical infrastructure.• Demonstrated exceptional customer focus and the ability to work under pressure. Maintained awareness of customer needs and wants, proactively seeking to meet them without being prompted, contributing to positive client relationships.• Provided remote IT support for internal colleagues in North American branch offices and programmed software for security systems, showcasing versatility in technical support and security system management.• Created and maintained end-user documentation for software and processes using project management software. Exhibited exceptional organizational skills and the ability to handle multiple projects simultaneously, contributing to efficient project execution.• Responsible for troubleshooting and executed basic knowledge of networking technologies and tools, including TCP/IP, DHCP, DNS, PING, and VPN. Demonstrated proficiency in addressing network issues and ensuring optimal functionality.

Washington D.C. Metro Area

• Under immediate supervision, installed, configured, serviced, repaired, and maintained information technology systems in stand-alone and client-server environments. This included MS Server, Defense Message Systems, and other authorized information technology systems. • Installed, configured, serviced, repaired, and maintained hardware and software for network services, storage networking devices, and servers, ensuring the optimal performance of IT infrastructure.• Integrated multiple information systems in a networked environment, contributing to a cohesive and streamlined IT infrastructure.• Evaluated and resolved customer information system issues, performed required hardware upgrades, and conducted repairs to maintain mission capability, demonstrating responsiveness and technical problem-solving skills.• Installed and configured wireless hubs, routers, switches, and various transmission media. Ensured the proper installation and configuration of workstation hardware and software for efficient operation on the network.• Kept track of problems and incidents using the service problem tracking system in HP Service Manager, maintaining accurate and organized documentation of issues and resolutions.

Washington D.C. Metro Area

• Provided phone, onsite, and remote end-user training and support on various software, hardware, and operating procedures, ensuring users were proficient in utilizing technology resources.• Managed asset inventory, change management, project management, documentation, scheduling, and provided needed reports to management. Adhered to corporate policies and procedures, contributing to efficient IT operations.• Conducted regular system performance checks, identifying potential issues with diagnostic utilities to aid in troubleshooting. Proactively addressed system performance to minimize disruptions and downtime.• Handled problem recognition, researched, isolated, resolved, and followed up on routine user problems. Conducted network troubleshooting and contributed to the design and review of (SOP) service operation procedure policies.• Performed hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Assisted with the Bring Your Own Device (BYOD) rollout and training efforts, ensuring a smooth integration of personal devices into the corporate environment.

Usa/India

• Traveled to national offices and led the deployment of Windows 7 using SCCM, ensuring a standardized and efficient transition to the new operating system.• Upgraded or swapped VIP machines, prioritizing the needs of key personnel to maintain seamless and high-performance computing for critical roles within the organization.• Installed, configured, and upgraded necessary software on user computers, contributing to the optimal functionality and performance of computer systems.• Troubleshooted software and hardware issues as they arose, providing timely solutions to minimize downtime and disruptions to user productivity.• Documented installation, configuration, and troubleshooting procedures, ensuring clear and organized guidelines for future reference. Assisted other IT staff by identifying top-priority job tags based on business function or urgency, facilitating efficient service request management.

Richmond, Virginia Area

• Responded to request for technical assistance in person via phone and remotely for the following technologies: Windows and MAC OS based end points (Laptops, Desktops and Thin Clients) Tablets and Smartphones.• Added memory, applications, and programs for laptops and desktops.• Image or Reimage PC’s to be added back to domain with deployment and migration with SCCM. • Keep track of problems and incidents with our service problem tracking system in BMC Remedy.• Performed system troubleshooting, repair, and adjustments to audio and video equipment.• Provided AV/Sound system installation/support.

Richmond, Virginia Area

• Provided 1st and 2nd level support for iPhone, iPad, MacBook Pro, iMac, apple ID issues, compatible apple air print printers, apple TV setup, iPods, apple airport Wi-Fi router connectivity issues, iTunes 11 and iCloud backup/restore/syncing on Windows 7 or 8 and Mac OS X workstation• Documented technical issues for apple corporate clients as well as other customers in iLog, apples proprietary call tracking software suite. Used remote support tool named Bomgar to provide remote assistance to apple customers for iTunes and iCloud issues on their home windows or MAC clients as needed• Created new voice mail accounts on the VRU/PBX systems, setup new mailbox's for Mail in OS X Mountain lion on corporate workstations, and added new iMac’s to the company’s corporate Active Directory for new users at the Richmond call center location

Fort Lee, Virginia

• Provided key support for IT specialists on the Department of Defense handheld project. 2,800 handheld computers handled and shipped out to different military bases• Assisted with loading the Client and Operating System on handheld scanners• Configured Machine Addresses, store settings, and Performed Quality Assurance Checks• Produced the required accountability of shipping documents• IT Help Desk experience

Bachelor'S Of Science, Computer Technology

Activities and Societies: Intramurals Basketball and FootballComputer Information Technology

Diploma, Computer Information Technology

Computer Inforrmation Technology