Carren Kitur Email and Phone Number
As a dedicated professional with a robust background in Hospitality Management, I seamlessly transitioned from a Front Desk Associate role in a hotel to thriving in a corporate environment as an Administrative Assistant and Executive Assistant to a CEO. My journey has honed my ability to deliver exceptional service, streamline operations, and support executive leadership with precision.With a proven track record of enhancing operational efficiency and delivering top-notch administrative support, I bring a unique blend of hospitality expertise and corporate acumen. My commitment to excellence is evidenced by my ability to do the following:Improve Productivity: Increased team efficiency by 25% through the implementation of streamlined scheduling and communication processes.Enhance Client Satisfaction: Achieved a 20% boost in client satisfaction scores by applying hospitality principles to customer service in a corporate setting.Optimize Resource Management: Saved the company over 1000 USD annually by negotiating vendor contracts and optimizing office supply usage.Support Executive Leadership: Successfully coordinated over 50 high-stakes meetings and events annually, ensuring seamless execution and strategic alignment.Drive Team Collaboration: Fostered a collaborative environment that led to a 15% increase in team engagement and morale.Values I Bring to the Company:Reliability: Dependable and proactive, ensuring that all administrative and executive tasks are completed accurately and on time.Efficiency: Expert in optimizing workflows, which leads to cost savings and enhanced productivity.Client-Centric Approach: Leveraging hospitality skills to provide exceptional service and build strong relationships.Detail-Oriented: Meticulous attention to detail, ensuring precision in all aspects of administrative work.Strategic Support: Providing strategic support to executives, allowing them to focus on high-level decision-making.I am seeking opportunities that allow me to leverage my diverse skill set in Hospitality Management and corporate administration. I am particularly interested in roles such as:-Senior Administrative Assistant-Executive Assistant-Office Manager-Corporate Concierge-Project Coordinator-Front Office Associate Let’s connect to explore how I can contribute to your team’s success!
Cool Breeze Gardens
View- Website:
- coolbreezegardens.com
- Employees:
- 6
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Office Administrator And Hr SupportCool Breeze GardensNairobi County, Kenya
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Administrative AssistantCool Breeze Gardens Oct 2023 - PresentNairobi County, Kenyao Managed administrative duties with keen eye for detail, resulting in a 15% reduction in operational discrepancies and contributing to companies reputation for excellence in guest services.o Enhanced executive productivity by 30% through effective time management and proactive scheduling.o Managed daily operations while doing follow ups and updating inquiries.o Contribute to 10% increase in repeat business by fostering positive guest relationship through exceptional service.o Managed and organized over 20 files, maintaining confidentiality of sensitive information with a 98% accuracy rate, ensuring compliance with company policies and regulations.o Answered more than 10 phone calls a day, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.o Provided comprehensive administrative support to management staff, overseeing the scheduling of over 100 meetings and appointments monthly, resulting in a 30% increase in efficiency.o Facilitated the preparation of agendas and accurate minutes for 50+ meetings annually, ensuring seamless communication and record-keeping.o Generated regular reports on project progress utilizing spreadsheet software applications like MS Excel and Access.o Ensured the precision of over 100 invoices monthly, resulting in a 98% accuracy rate in processing payments.
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Executive AssistantIwazolab Apr 2023 - PresentKenya-Plan, manage and coordinate the Executive Director calendars to ensure all activities are executed and achieved. Prepare meeting venues and facilitate the Executive Committee members meeting to ensure a smooth flow of activities. - Provide logistical support in planning and coordinating meetings together with the Executive Director to ensure timely readiness for all meetings and increasing overall meetings efficiency by 20%-Act as the primary point of contact between the executive and key stakeholders, ensuring clear and effective communication.- Drafted review, and manage correspondence, including emails, memos, and reports.-Maintain confidentiality and handle sensitive information with the utmost discretion.-Facilitated well-prepared meetings, resulting in a 30% increase in executive team productivity -
Front Office AssociateFpfk Guest House Aug 2022 - Aug 2023Nairobi County, Kenyao Managed daily operations.o Kept front desk clean, tidy and supplied with all necessary supplies.o Greeted, communicated with and welcoming all guests. o Answered all incoming calls and redirected them.o Monitored and updated records. o Received letter, packages and sent them to appropriate destination.o Monitored and nurtured employee productivity while monitoring efficiency of all processes.o Created a positive work environment for employees. o Liaised with upper management to discuss operations.o Monitored reception, concierge and security.o Handled incoming and outgoing phone calls and routed callers to appropriate personnelo Monitored Company emails, replied to customers, and forwarded messages to appropriate parties.o Implemented an upselling strategy for in-house services, directly landing a 10% rise in ancillary revenue and a boost in guest engagement with facility amenities.o Managed front desk operations, handling up to 40 guest interactions per day, and ensuring all inquiries were addressed promptly.o Trained and supervised a team of 2 junior intern receptionists, fostering a collaborative work.o environment that resulted in a 20% improvement in team efficiency and a reduction of guest complaints by 25%.
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Front Office/Administrative Assistant.Acacia Gardens Hotel Aug 2019 - Jul 2022Nairobi, Kenyao Performed front office room service for set up. o Maintained tranquility at reception desk never giving the impression that there is a problem.o Received guests in a professional manner from arrival to departure.o Supervised all front desk employees.o Maintained awareness of guests’ profile.o Streamlined front desk operations, enhancing guest check-in through the digital registration system that reduced paperwork and wait times by 30 percent.o Managed administrative duties resulting in a 15% reduction in operational discrepancies.o Orchestrated the coordination of 100+ guest reservations monthly, ensuring personalized service leading to a 25% increase in guest satisfaction scores.o Updated the office calendar with new meetings, events, and appointments to avoid overbooking.o Used advanced Microsoft Word and Excel skills in composing, preparing, and editing correspondence.o Scheduled agendas, travel arrangements, and appointments for senior management and clients who needed help at the hotel.o Kept the facility well maintained by coordinating with other departments and giving out any updates an overall Guest satisfaction score of 99%ovided friendly and satisfactory guest service to clients at all times.o Ensured all aspects of my shift runs smoothly and effectively.o Managed conflicts at the reception.o Ensured all equipment’s are in good condition and working well.
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Front Office InternNairobi Club Hotel Mar 2019 - Aug 2019Nairobi County, Kenyao Manned front office and ensured all Guests were aided promptly by welcoming, directing, and them appropriately.o Providing effective Front Office and Switchboard operations services while delivering exceptional.o Maintained office security by following safety procedures and controlling access via the reception desk (monitoring logbook, issuing visitor badges).o Received and handled reservation inquiries made online, by email, or by telephone promptly and as per set standards.o Delivered exceptional Guest service experience and resolved issues to Guest satisfaction.o Recognized for being positive, intuitive, and client-centric.o Provided peer support to other Guest Service Assistants to improve overall team performanceo Improved Guest ratings through a high standard of customer service delivery.o Achieved 95% Guest satisfaction score based on feedback forms from guests.
Carren Kitur Education Details
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Hospitality Administration And Tourism Management -
Achego Girls High SchoolKenya Certificate Of Secondary Education
Frequently Asked Questions about Carren Kitur
What company does Carren Kitur work for?
Carren Kitur works for Cool Breeze Gardens
What is Carren Kitur's role at the current company?
Carren Kitur's current role is Office Administrator and HR Support.
What schools did Carren Kitur attend?
Carren Kitur attended Kenyatta University, Achego Girls High School.
Who are Carren Kitur's colleagues?
Carren Kitur's colleagues are Joyce Wanjiru.
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