Albert Carrera Masferrer Email & Phone Number

Barcelona, Ct, Es

Santa Maria De Palautordera, Catalonia, Spain

As Sales Area Manger for LATAM and Iberia territory, some of the main tasks are: - Develop an overall business plan, including sales strategies and profit goals. This includes performing territory and sales analyses, assessing the results and adjusting sales strategies accordingly.- Visit potential and current distributors and customers in order to provide product information, answer client questions and concerns and build brand awareness. - Maintain key relationships with… Show more As Sales Area Manger for LATAM and Iberia territory, some of the main tasks are: - Develop an overall business plan, including sales strategies and profit goals. This includes performing territory and sales analyses, assessing the results and adjusting sales strategies accordingly.- Visit potential and current distributors and customers in order to provide product information, answer client questions and concerns and build brand awareness. - Maintain key relationships with potential and current clients. - Managing, training, and providing overall guidance to the distributors sales team.- Setting reasonable sales targets to be achieved by the distributors.- Monitoring the performance of the sales team and motivating members to meet or exceed sales targets.- Collecting customer feedback and providing updates to general management.- Traveling to potential and existing distributors to present company offerings and build brand awareness.- Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.- Developing and sustaining long-term relationships with customers. Show less

Santa Maria De Palautordera, Spain

As a Customer Service Representative, I attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Directly supporting LATAM, US, Asia and Spain sales area managers: - Open and maintain customer accounts by recording account information.- Resolve product or service problems by clarifying the customer's… Show more As a Customer Service Representative, I attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Directly supporting LATAM, US, Asia and Spain sales area managers: - Open and maintain customer accounts by recording account information.- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Maintain financial accounts by processing customer adjustments.- Maintaining a positive, empathetic and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Ensure customer satisfaction and provide professional customer support.Responsible for managing the Social media department. Some of my tasks include but is not limited to: - Media content creation.- Maintaining social media presence across all digital channels.- Brainstorm new and creative growth strategies.- Collaborate with design and writing teams to produce high quality content.- Share content through various channels, ensuring strong web presence.- Manage end-to-end digital projects.- Plan, execute, and measure experiments and conversion tests.- Measure and report performance of all digital marketing campaigns, andassess against goals (ROI and KPIs) Show less

Responsible for managing the Social media department, including media content creation and planning initiatives. multi-faceted role operating to help a business achieve its highest-level goals. Some of my tasks include but is not limited to:- Deliberate planning and goal setting- Development of brand awareness and online reputation- Content management- SEO SEM Social Paid campaign. Generation of inbound traffic- Cultivation of leads and salesAs artist director… Show more Responsible for managing the Social media department, including media content creation and planning initiatives. multi-faceted role operating to help a business achieve its highest-level goals. Some of my tasks include but is not limited to:- Deliberate planning and goal setting- Development of brand awareness and online reputation- Content management- SEO SEM Social Paid campaign. Generation of inbound traffic- Cultivation of leads and salesAs artist director responsible of artist booking for club Tropics. Taking care of the artist from the moment that they are in our town until they leave. Working side by side with the company CEO. Some of the names that we work with: Paris Hilton, Martin Solveig, Steve Aoki, Sigma, French Montana etc... Show less

From Barcelona, Push Rec Button is as an audiovisual Production company with the aim of offering global communication and marketing solutions. At Push Rec Button we develop any audiovisual or graphic project. We believe in innovation.

Barcelona Y Alrededores, España

Apple Certified Macintosh Technician (ACMT).As a Genius provide insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, offer solutions to quickly get users up and running again.- Troubleshoot and repair Apple hardware and software products.- Provide technical support for Apple… Show more Apple Certified Macintosh Technician (ACMT).As a Genius provide insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, offer solutions to quickly get users up and running again.- Troubleshoot and repair Apple hardware and software products.- Provide technical support for Apple costumers. Reaching customer satisfaction.- Strong people skills and a knack for problem solving.- Ability to maintain composure and customer focus while troubleshooting and solving technicalissues.- Ability to adhere to a schedule of customer appointments.- Work as a team, maintaining work flow and organized and efficient work place.- Excellent prioritization skills and an ability to make decisions quickly.- Provide technical support for Apple costumers. Reaching customer satisfaction.- Work as a team, maintaining work flow and organized and efficient work place. Show less

Barcelona Y Alrededores, España

iOs and iPod, IPhone Qualified.Troubleshoot and repair mobile Apple hardware and software products.Provide technical support for Apple costumers. Reaching customer satisfaction.

Barcelona Y Alrededores, España

Production Assistant on "Els Matins de TV3" directed and presented by Josep Cuni.Live connections, time management, resource management.

Especialización, Community Manager

Ba (Hons) Creative Lense Media, Bachelor Degree Creative Lense Media

Activities and Societies: Wales National Basketball team.

Grau En Mitjans Audiovisuals, Audiovisual Communications Technologies/Technicians