Staff Technologist - 12/2019 to Present Student Technologist - 09/2019 to 12/2019➤ Properly using all equipment, performing preventative maintenance, and troubleshooting equipment malfunctions.➤ Assisting in ordering and inventorying supplies and working with staff to formulate plans for professional development.➤ Entering all reports into the computer and maintaining accurate and complete documentation of patient information.➤ Compiling with hospital safety and… Show more Staff Technologist - 12/2019 to Present Student Technologist - 09/2019 to 12/2019➤ Properly using all equipment, performing preventative maintenance, and troubleshooting equipment malfunctions.➤ Assisting in ordering and inventorying supplies and working with staff to formulate plans for professional development.➤ Entering all reports into the computer and maintaining accurate and complete documentation of patient information.➤ Compiling with hospital safety and infection control policies and procedures to prevent exposure to infectious materials.➤ Evaluating validity of test results by comparing them to previous results and laboratory data to identify critical values.➤ Auditing computer reports to ensure all scheduled tests have been completed according to specifications and guidelines.➤ Continuously ensuring compliance with hospital, regulatory, safety, and accrediting agency requirements and policies. Show less

➤ Strategically directed day-to-day operations of the company to provide safe and enjoyable guest experience and services.➤ Set pricing structures according to market analytics and emerging trends and monitored progress of established prices.➤ Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.➤ Oversaw project execution, progress, workmanship, and team performance to drive on-time completion of all services.➤… Show more ➤ Strategically directed day-to-day operations of the company to provide safe and enjoyable guest experience and services.➤ Set pricing structures according to market analytics and emerging trends and monitored progress of established prices.➤ Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.➤ Oversaw project execution, progress, workmanship, and team performance to drive on-time completion of all services.➤ Developed and implemented comprehensive preventative maintenance program, improving operational up-time by 20%.➤ Assessed all team proficiencies, identified and targeted areas for improvement, and lead team in all business operations.➤ Continuously identified client, business, and operational needs and introduced all services to provide strategic solutions.➤ Formed and sustained strategic relationships with clients and determined service pricing specials and loyalty programs.➤ Created checklists for stocking cleaning supplies to improve inventory management processes and increase productivity.➤ Interacted with clients directly to understand their needs and get a clear idea of the cleaning services that they required. Show less

➤ Strategically demonstrated awareness of company policies and procedures while applying strategic, sound judgement.➤ Achieved all established goals and performance metrics and attended customer service training programs as requested.➤ Provided exemplary customer service to both internal and external clients in order to meet brand standards and goals.➤ Initiated and closed all sales accounts using the various direct and indirect marketing approaches set by the company.➤… Show more ➤ Strategically demonstrated awareness of company policies and procedures while applying strategic, sound judgement.➤ Achieved all established goals and performance metrics and attended customer service training programs as requested.➤ Provided exemplary customer service to both internal and external clients in order to meet brand standards and goals.➤ Initiated and closed all sales accounts using the various direct and indirect marketing approaches set by the company.➤ Efficiently investigated and resolved various customer inquiries and complaints in a timely and empathetic manner.➤ Effectively made recommendations regarding ways to improve the institution and provide the best customer experience.➤ Exercised executive and administrative control over the functions of the office, including implementation of all policies.➤ Interacted with staff, internal departments, and all customers to resolve customer service issues and improve processes.➤ Strategically developed lasting relationships with all customers and associates through impeccable service development.➤ Engaged in active listening with all callers, confirming or clarifying information and diffusing angry clients as needed. Show less

➤ Took a consultative approach to finding solutions to customers' needs and resolved complaints through active listening.➤ Used multiple tools and systems such as billing systems, knowledge base, and technical tools to assist with resolutions.➤ Built an online presence and increased statistics from poor to excellent by implementing strategic marketing solutions.➤ Improved customer satisfaction and retention opportunities through the use of updated knowledge of… Show more ➤ Took a consultative approach to finding solutions to customers' needs and resolved complaints through active listening.➤ Used multiple tools and systems such as billing systems, knowledge base, and technical tools to assist with resolutions.➤ Built an online presence and increased statistics from poor to excellent by implementing strategic marketing solutions.➤ Improved customer satisfaction and retention opportunities through the use of updated knowledge of products/services.➤ Corrected various discrepancies on customer's accounts and researched service disruptions as necessary and appropriate.➤ Followed all established escalation procedures to expedite prompt resolution of customer issues and service disruptions.➤ Demonstrated all functional skills in communicating and explaining basic account information to assigned customers.➤ Obtained credit lines for customers, ordered all supplies, and managed inventory levels to ensure availability as needed.➤ Composed, prepared, edited, and distributed all correspondence and other department documents to relevant contacts.➤ Efficiently reviewed various file documentation for compliance with quality standards, accreditation, and requirements. Show less