Acts as the right hand person for senior leadership, to provide critical support and insights in executive decision making, strategic planning, and operations. Led a team of business and program managers responsible for the organizational rhythm of business, budgeting and financial planning, governance, and project management to help shape and execute on strategic projects, providing guidance, direction, and solutioning to business challenges.

Led a cross-functional team to think broadly and boldly about the future state and what must be true to enable it. Primary responsibilities include designing and delivering transformational solutions that can scale across our business leveraging new approaches to our people and processes, supported by the best technology. Business Strategy- Led the effort to create the business strategy to empower customers to self-serve sales to close the gap of $14.5M.- Coached a transformation team in the business strategy, business case support, and execution support across the process improvement pillar, contributing to the 2023 pipeline of $47M vs $54M target.

Led a cross-functional team to think broadly and boldly about the future state and what must be true to enable it. Primary responsibilities include designing and delivering transformational solutions that can scale across our business leveraging new approaches to our people and processes, supported by the best technology. Provide the governance, strategy, processes and resources necessary to enable the business to be successful.

Worked with business unit leaders, technology leaders, and functional teams to design and execute our ambitious transformational strategy. This role required the ability to think boldly about future possibilities and rally numerous assets to design, test and learn, execute at scale. Directed and supervised a team responsible for all aspects of strategic program management and implementation of cross-cutting initiatives, to ensure we achieved our VCG strategic objectives.Execution- Led and organized a team to jump in to program and project manage the one of the top customer experience journey programs, to provide in-depth project management to get it back on track. - Successfully organized people around the priority bodies of work to get them out of red status, back to green, launching on time and reducing the escalations that plagued them. - BT Phoenix Award (2021)Thought Leadership- Designed and implemented PMO governance and standards for VCG program support. Led stakeholdering across leadership on value of PMO and aligned on support of the top 6 customer experience journeys.- Launched on time with $718M in revenue and $100M in device monetization.- BT Phoenix Award (2020)

BT lead for AI@Scale, AI program management, AI Strategy & capex/opex planning and management. Implementation of AI technology across Verizon to enable best-in-class customer experiences and business outcomes through personalization and automation. Oversight of the AI strategic road map for all Verizon Consumer Group.Business Strategy:- Ideated, identified top opportunities, prioritized and aligned stakeholders on top AI@Scale strategic big bet opportunities within VCG in partnership with a vendor and leadership. - Led to the creation of AI strategy with a $400M 3 year NPV.- BT Phoenix Award (2019)Cost Efficiencies: - Executed project management as well as vendor management of the force-to-load AI model for Customer Service leveraging AI to utilize over 300 variables in forecasting volume and staffing needs.- Increased call volume forecasting accuracy by 6pts from 87% to 93%+. Reduced forecasting man hours from one month to 8 hours to update forecasting.

Implementation of AI technology across Verizon to enable best-in-class customer experiences and business outcomes through personalization and automation. Leverage the full suite of AI technologies to deliver measurable outcomes for prioritized end-to-end customer journeys.Business Strategy:- Designed and executed the setup of the VCG AI COE. Operationalized the COE by creating the vision, mission, and overall governance of implementing RPA and the expansion of Chatbot. Aligned stakeholders and created partnerships with data scientists for execution.- The initial intents launched resulted in $205.8M revenue and 51.5k hours saved, resulting in the evolution of AI strategy as we know it today.- BT Phoenix Award (2018)Execution:- Spearheaded the expansion of chatbot across several organizations, identifying, creating, and launching new experiences for customers.- Launched 99 different experiences resulting in $446.8M in CIR reduction.- Verizon Credo Award Recipient