Carrie Abbott Email & Phone Number

Syracuse, Ny, Us

United States

• Lead the development and execution of programming, materials, and tools to develop and retain talent and drive employee engagement within Student Experience (SE).• Create and implement onboarding programming and tools for SE staff. Ensure staff are receiving onboarding both through SE and at the department level. Create an inclusive welcoming experience for all new staff developing a sense of belonging both to SE and to the University.• Develop and implement professional development opportunities for SE staff, including but not limited to diversity and inclusion, University and divisional policy, and talent and growth development.• In collaboration with the Senior Associate Vice President for Operations and Strategic Initiatives, manage the Performance Partnership process for SE, including but not limited to trainings, goal setting, and employee engagement.• Generate strategic talent recognition plan designed to establish employee sense of belonging and value.

United States

● Serve as key leader in university response to COVID-19 pandemic. Created and implemented student arrival screening procedures, developed and supervised student quarantine and isolation support program (pod leaders), and created and implemented screening process for Commencement participants and guests. ● Partner with leadership across all University units, including Academic Affairs, individual schools and colleges, the Division of Enrollment and the Student Experience, and Auxiliary services, to conceptualize and facilitate an orientation program that achieved common goals and student engagement.● Direct work of all academic and administrative units associated with welcoming, orienting, and supporting first-year and transfer students on their entry into the University, including Syracuse Welcome.● Served on administrative team and senate ad hoc committee to develop curriculum for the University’s first-year seminar course● Implemented University’s shared reading program● Developed streamlined, strategic summer communication plan including creation of an online information portal, e-newsletter series, and use of Guidebook mobile application.● Manage a $1 million budget, creating strategic, cost saving measures to ensure adequate funding for orientation and year-long first-year experience programming.

Syracuse, New York, United States

- Managed Admissions and Student Services to include staff supervision, training, and related employment decisions: front desk advising and inquiry processing, student advising (pre-and post-acceptance), application and post-acceptance documentation processing, and student visa administration.- Helped review, evaluate and made admissions decisions in consultation with applicable schools.- Managed applicant judicial review and related admissions decisions; administered, in coordination with overseas staff, the response to student disciplinary matters overseas. Health & Safety Management and Response- Administered and coordinated response to student emergencies abroad: mental and physical health emergencies. Served as principal after-hours contact for student emergencies.- Co-developed Protocol for Response to Student Mental Health Incidents Abroad with the Office of Student Assistance and the Counseling Center.- Collaboratively developed and implemented Suicide Ideation training for overseas employees.- Managed accommodations and accessible education for Syracuse Abroad participants with special needs. Coordinated and developed policies with the Office of Disability Services.Finance & Scholarships- Partnered with Office of Financial Aid to administer study abroad grants and create strategic plans for the distribution of over $1 million in financial aid funds designated for student participation in semester study abroad programs. - Developed and implemented initiatives to support high need students abroad including increased grants for Pell Grant eligible students and the Travel Grant program to aid with airfare costs. - Collaborated with Donor Relations to manage the named scholarship process, including reviewing and evaluating and awarding named scholarship applications- Oversaw a $50,000 named scholarship budget.

Syracuse, New York, United States

- Managed all logistics planning for and implementation of the Syracuse Welcome orientation August and January programs.- Served as liaison between six Syracuse Welcome pre-orientation program coordinators and the Office of Orientation and Transition Services; developed an online sign-up process for pre-orientation participants; and created and implemented marketing plan.- Managed Syracuse Welcome schedule; organizing academic, education, and social programming to ensure flow and eliminate schedule conflicts.- Coordinated more than 700 student and 400 staff orientation volunteers; overseeing the Office of Student Life management of the student volunteer process.- Managed the new student move-in process and administered the online move-in pass system.- Communicated with Parking and Transit Services, the Department of Public Safety, Information Technology and Services, the Office of Residence Life, and the Office of Housing, Meal Plan and I.D. Card Services to coordinate their respective operations with respect to Syracuse Welcome.- Managed all orientation logistics during each day of Syracuse Welcome to ensure all components of the program are operating as planned; troubleshooting as problems arise; and management of the Orientation Information Center.

Syracuse, New York, United States

- Provided advisement and programmatic support to more than 30 student organizations, including fraternities and sororities.- Negotiated contractual agreements with agents, entertainment companies, and other vendors.- Co-created and managed new student organization official recognition process.- Maintained student organization program and operating budgets.- Mediated conflict within and between student organizations.- Advised and supervised the Onondagan yearbook staff in the marketing and production of the publication.- Coordinated, planned, and implemented Greek Awards Reception, C.O.R.E. Awards, and the Women’s Leadership Program.- Developed departmental crisis protocol.- Served monthly as a departmental on-call staff member to manage emergency issues.

Masters, Higher Education/Higher Education Administration

Bachelor'S Degree, Broadcast Journalism