• Lead a team dedicated to driving mitigation and resolution of discoveries negatively impacting customers and associates• Partner with cross-functional business and technical leadership across the organization to prioritize strategic enhancements that will reduce reoccurrence of abrasive experiences impacting members, providers, and customers• Define and implement automation and other business process efficiencies to reduce resolution timelines• Accountable for leadership communications regarding critical drivers, action plans and status addressing market and customer patterns

Identify and implement plans to drive migration projects and programs.• Work with technical and operational partners to ensure key data is collected to drive more successful migrations• Analyze project related data to develop meaningful reporting to support leadership and stakeholder decision making• Develop and design processes and systems to integrate functions and support best practices• Support business change through process, project, and change management methodology coaching for both local and enterprise initiatives

Participate in execution of operational readiness activities in support of process improvement initiatives and training activities:• Develop and deliver job aids for production operational users• Provide subject matter expertise support for production issues and targeted continuous improvement activities• Participate in pre and post implementation audits • Monitor initiative impact to provide experience key performance indicators

• Responsible for key client negotiation, management, and ongoing communications.• Locum Tenens Mentor: Responsibilities include training and strategic planning to accelerate growth of new hire’s sales desk.• Achieved highest growth rate in personal production in first 120 days of any new employee within the Locum Tenens Division.

• Exceeded budgeted revenue growth in 2009 by +50% and 2010 by +31%.• Customized cost analysis of client proposals for four years. Responsible execution of 7 programs.• Define program budgets and manage P&L for various client programs for the past four years in order to balance scope, time, cost, & quality. Average +22% bottom-line profits for home visit programs. • Successfully customized team roles, responsibilities, and compensation plans for two sales teams, 3 call centers, and 4 administrative teams.• Responsible for recruitment, training and management of over 150 home visit providers.• Designed and led development of customized IT solutions for home visit call centers.• Experienced in client presentations and rate negotiations with Client Executive Leadership.• Negotiated rates for all Department of Defense, Veterans Affairs Administration, and Indian Health Services contracts.

Created and managed shared services for client and physician communications. Responsible for streamlining workflow production between various departments.• Provided purpose, direction, and motivation to an administration team serving post placement responsibilities – including risk management support, hospital privileging, travel coordination, billing, and customer service • Redesigned company marketing and recruitment materials• Created marketing presentations for nationwide prospective vendors and clients

Provided administrative support to team leaders, candidates, and clients• Coordinated state licensure and hospital privileges• Assisted Risk Management with physician screening and malpractice requirements• Directed client and physician confirmation letters, travel accommodations, and billing discrepancy resolutions

Managed underwriting requirements for the accurate and timely issuance of insurance policies