Carrie Chapman Email and Phone Number

• Thirty years of experience in the technology field in the following areas: IT team management, project management, incident management, department reorganization, Hardware/software support, troubleshooting, network administration, research and analysis, purchasing, establishing department policies and procedures.• Highly motivated, dedicated to the organization and assigned responsibilities. Possesses the skills to become an effective leader in the IT and business profession.• Proven ability to multi-task in a constantly changing environment as well as the ability to manage change and transitions.• Ability to create and direct work teams as well as successfully motivate team members.• Strong verbal and written communication skills.• Ability to manage multiple projects at any given time from the requirements phase through the implementation phase and ongoing maintenance.• Played a key role in the rollout of the Microsoft Platform to the environment to include Azure, M365, OneDrive, SharePoint Online, Teams, and Intune. This effort included various phases such as planning, testing, communicating, documenting, implementing, supporting, and training.• Project Managed various upgrades to desktops/servers that included planning, installation, support, training, and documentation. Plans were designed to accomplish with minimal impact to user productivity.• Managed the rollout of multiple ITSM software solutions within various organizations to include research and analysis, installation, and building processes and procedures around the product to increase productivity, assignment tracking, and reporting.• Managed the selection and rollout of VMware, which was accomplished on schedule, within budget and with minimal impact to the end user environment. Project met productivity and disaster recovery requirements.• Led a 24/7 support team that supports over 350 applications, multiple systems, and a multitude of various hardware. Improved the ticketing tool, updated various process and procedures to improve efficiencies across all support teams resulting in quicker response time, better communication, and customer satisfaction.