Carrie Clark Email and Phone Number

My responsibilities include:• Managing Social Customer Care.• Ensuring delivery of department SLA's for Social Customer Care.• Social media monitoring and reporting for Customer Care.• Managing and prioritising Social Media workload to ensure processes are efficient and productive• Resolving customer problems in escalated, legal and executive level complaint cases. • Providing informed feedback to identify trends• Adhoc Offline/telephony cover for Customer… Show more My responsibilities include:• Managing Social Customer Care.• Ensuring delivery of department SLA's for Social Customer Care.• Social media monitoring and reporting for Customer Care.• Managing and prioritising Social Media workload to ensure processes are efficient and productive• Resolving customer problems in escalated, legal and executive level complaint cases. • Providing informed feedback to identify trends• Adhoc Offline/telephony cover for Customer Care• Interdepartmental relationship management for the Customer Care team, liasing with colleagues within other departments across the business: Suppliers, Couriers, Merchandisers, Buyers, e Commerce, Web team as well as customers to ensure effective service levels are adhered to in line with customer expectations• Recognised by the CEO with a special award for outstanding contribution and commitment to Customer Care Show less

My responsibilities included:• Answering customer service calls - Orders, support, store line, product complaints etc.• Responding to customer emails and letters.• Dealing with escalations.• Complaint handling. • Liaising with fulfillment and carrier networks.• Delivering Mothercare's core values to each customer contact.

My role involved:• Landing promotions in store while ensuring clear communication to sales assistants• Completing daily, weekly & periodical reporting.• Remerchandising stock• Creating and delegating workloads and schedules.• Responsible for cashing up and safe access.• Team motivation/incentive programs.• Rewards and recognition implementation.• Assisting with annual stock takes.• Cover for management including peak planning and delivery/ recruiting and… Show more My role involved:• Landing promotions in store while ensuring clear communication to sales assistants• Completing daily, weekly & periodical reporting.• Remerchandising stock• Creating and delegating workloads and schedules.• Responsible for cashing up and safe access.• Team motivation/incentive programs.• Rewards and recognition implementation.• Assisting with annual stock takes.• Cover for management including peak planning and delivery/ recruiting and training new employees.• Exceeding customer expectations.• Providing first class customer experience. Show less