• Provided executive leadership to multi-family division: 23 apartment communities throughout Southeast Detroit, 2200 units and 80 employees• Support and train division’s leadership team: Regional Property Managers and Property Managers• Coordinated and led meaningful meetings with department leads: weekly, quarterly, annually• Established and communicated division’s quarterly goals and standards for occupancy, leasing, renewals, market ready product, work orders, and delinquencies/collections • Developed, implemented and monitored marketing plans and sales performance for each community• Generated budgets, monitored revenue, expense control, cost analysis, and variance reporting• Documented company processes and policies, implementing changes as necessary• Responsible for recruiting, hiring, orientating, developing, and retaining top talent• Employee and customer satisfaction• Conflict resolution and change management• Capital improvements/contract negotiation: obtaining bids, choosing contractors, verifying proper insurance, and supervising work• Evaluated and implemented new programs within industry to improve overall operations and/or revenue

Responsible for overseeing the day-to-day operation of multiple properties to include financial management, sales/leasing sites, marketing, and operations. Maintain daily operations by attracting and serving residents, while ensuring the physical property is maintained and the financial goals are met. OPERATIONS: Analyze and prepare annual and long-term budgets, monitor income statements, variance reports, identify market trends, and control costs. Adhere to internal audit processes and procedures. Ensure physical operations are maintained to standards by conducting inspections of grounds, buildings, vacant sites, and obtaining bids and contracts for projects. Actively involved with Construction Superintendent to complete major cap ex projects as well as full building renovations. Maximize the profitability of properties. Understand and implement requirements from regulatory agencies and service providers. SALES/MARKETING:Attract new residents by advertising property features. Obtain referrals from current residents. Conducting market surveys and analyses.Responsible for all interviewing and training of all Leasing Managers and Property Managers for entire portfolio. Promoted to multi-site Manager within 3 months of Employment (Kaftan Communities).Top 5 properties within portfolio to obtained delinquency percentages on managed Career Highlights:properties under 4%. Drove occupancy rate from 82% to 100% within 6 months.

Responsible for Entire Leasing, Management, Owner and Operations of 25 residential properties. Regulate property taxes, registration, city ordinance and regulations. Maintain proper permits, insurance and collections

Responsible for Largest Revenue base within Sales and Support of Western Region Carrier Division. Act as the primary point of contact for sales and support to an existing customer account base. Maintain and grow revenue within existing base. Achieve and exceed quota objectives within existing base of carrier accounts. Proactively manage receivables from customer base. Manage pricing and profitability for customer base. Maintain strong working relationship with assigned customers. Meet with customers on a regular or as needed basis to ensure customer satisfaction with products and services. Develop solutions applying knowledge of the carrier's business. Develop and implement business solutions based on trends, opportunities, needs, and market/technology direction within a given industry. Apply knowledge of industry trends to recommend and implement changes to a client's business. Negotiate and facilitate the development of contracts, amendments and concurrence memos. Conduct proactive consultative sales calls to build relationships with decision-making buyers and create sales opportunities. Facilitate price quotes for IP, voice and data services to meet customer requirements and balance business objectives. Review and analyze daily/monthly traffic utilization reports to identify sales opportunities. Maintain expert level of industry knowledge, relationship, negotiation and selling skills. Act as a leader ensuring the integrity of billed revenue. . Career Highlights Managed billing growth from $500,000/month to $5 million/month. Awarded" 2001 Power of One Sales Contest" for Best Sales and Customer Support.