Work with, and assist Office Manager with various day to day tasks.Answer customer telephone calls promptly to avoid on-hold wait times.Offer advice and assistance to customers, paying attention to special needs or wants.Respond to customer requests for products, services and company information.Investigate and resolve customer inquiries and complaints quickly.Educate customers about billing, payment processing and support policies and procedures.Review accounts on monthly basis to assess aging and pursue collection of funds.Prepare and mail invoices to customers, process payments and document account updates.Submit cash and check deposits and generate cash receipts to record money received.Work hand in hand with Civil Engineer on multimillion dollar system expansion project. Including but not limited to, Advertising project for bid, scheduling pre-bid, pre-con meetings and completing any necessary documents throughout project life.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.Resolved customer issues quickly and notified supervisor immediately when problems escalated.Transcribed phone messages and relayed to appropriate personnel.Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.Submitted cash and check deposits and generated cash receipts to record money received.Used accounting software to reconcile accounts, track income and generate invoices.Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.Entered figures using 10-key calculator to compute data quickly.Input financial data and produced reports using ADP software.