Gotch Group LLC is a project management and process improvement business management consultancy specializing in operational excellence, Lean Six Sigma, and effective project and program management. Offerings include project management, Technical Implementations, Optimizing and streamlining business processes, Operational Excellence Coaching, and Kaizen Rapid Improvement workshops.

As an IT enterprise project manager in a mature PMO, I've led large-scale complex projects and managed teams, processes, and external partner relationships. I've implemented mitigation strategies, utilizing Lean Six Sigma tools such as FMEA to prevent defects during implementation, and spearheaded the transition to Agile Kanban for rapid response projects. I also led enterprise-wide change management efforts with a 70% adoption rate and provided strategic roadmap recommendations.

Promoted due to strong performance, cross-functional leadership collaboration, and organizational impact.

My leadership was instrumental in executing initiatives for performance excellence with business process analysis and project management. I identified and analyzed areas with the most significant financial and organizational performance impact, aligning them strategically to optimize and innovate. This strategic alignment improved cost management, efficiency, and competitive advantage through cross-functional collaboration and communication facilitation.-Led and revamped the… Show more My leadership was instrumental in executing initiatives for performance excellence with business process analysis and project management. I identified and analyzed areas with the most significant financial and organizational performance impact, aligning them strategically to optimize and innovate. This strategic alignment improved cost management, efficiency, and competitive advantage through cross-functional collaboration and communication facilitation.-Led and revamped the Salesforce relaunch for key business divisions, improving productivity and system effectiveness. This reduced the administrative load by 30%.-Developed a Salesforce program to maintain data integrity with governance and stewardship as the SFDC enterprise expansion progressed. Show less

As a senior phlebotomist, I ensured patient and donor safety and experience. Designated the team leader for mobile units, mentored and trained new staff, documented standard operating procedures and supervised FDA inspections, streamlined workflows, managed inventory and vendor relationships, and initiated and led process improvements as a Lean Six Sigma Greenbelt project leader. -Optimized a production process, cut costs by 50%, and reduced cycle time by 75%, saving the organization… Show more As a senior phlebotomist, I ensured patient and donor safety and experience. Designated the team leader for mobile units, mentored and trained new staff, documented standard operating procedures and supervised FDA inspections, streamlined workflows, managed inventory and vendor relationships, and initiated and led process improvements as a Lean Six Sigma Greenbelt project leader. -Optimized a production process, cut costs by 50%, and reduced cycle time by 75%, saving the organization $71K.-Redesigned and digitized a manual workflow, reducing process time by 88% and saving approximately $83K annually.-Implemented a Kanban system for inventory to streamline supply ordering, which was recognized as a best practice by leadership.-Facilitated and trained frontline staff in Lean concepts to empower staff and foster continuous improvement that increased productivity, quality of work environment, and reduced errors. Show less

Increased Verizon representation within national account channels in the South Puget Sound region resulted in brand loyalty that increased wireless sales, outperforming competitors. > 20% increase in customer satisfaction resulting in a reduction in customer escalation calls to Verizon Account Managers to credit customer accounts.Prepared wireless accounts for the air card launch business process by way of promotional guidelines and Q &A sessions. Partnered with Apple… Show more Increased Verizon representation within national account channels in the South Puget Sound region resulted in brand loyalty that increased wireless sales, outperforming competitors. > 20% increase in customer satisfaction resulting in a reduction in customer escalation calls to Verizon Account Managers to credit customer accounts.Prepared wireless accounts for the air card launch business process by way of promotional guidelines and Q &A sessions. Partnered with Apple account representatives for the anticipated launch of Wi-Fi iPad and air card technology. I increased awareness of air card technology benefits, resulting in new customers for national accounts.Mentored new Indirect representatives with my business process approach to account management. Show less

-Managed and developed North Eastern King County-Increased sales by 64% by actively engaging with the territory accounts with exceptional customer service.-Achieved consistent monthly sales contest winner status.-Represented wineries in a value-based sales approach as a vendor to large and small accounts