- Facilitates and manages onboarding and training for all Family Experience operational staff (60+ employees). Assesses, plans, coordinates, implements, and evaluates education for the Family Experience department, which promotes professional development resulting in improved patient experience/satisfaction for patients, families, and Children's Clinical Teams.- Plans, executes and facilitates Annual Competency evaluations for all Family Experience operational staff annually. -Using data metrics, customer service scores/comments, I develop and implement educational plan for the department to proactively support delivery of quality patient and family care. - Partners with Patient Experience Education Specialist in creating and facilitating system education on behaviors, Patient Experience best practices, empathy, etc. -Serves as subject matter expert in the IT platform, Epic's MYchart Bedside. Led the implementation of the MYchart Bedside tool for all inpatient clinical departments for the Children's system (3 hospital campuses). Plans and creates education on the MYchart Bedside tool for all clinical and non-clinical teams, and facilitates trainings for clinical and non-clinical users. - Manages the recruiting, marketing, and meeting facilitation for three Children's Healthcare of Atlanta programs: Family Advisory Council, Youth Advisory Council, and Family Mentor Program. (40+ members and growing)

- Creates a patient experience that communicates care, respect, and attention to the personal needs of patients, families, and visitors. - Visits all newly admitted patients each day to discuss hospital services and visits long-term patients as needed. Connects patients, families, and visitors to a variety of support services available at Children's Healthcare of Atlanta. - Advocates for the needs of patients, families, and visitors during their stay at Children’s Healthcare of Atlanta. Supports staff on customer service initiatives within designated departments.-Develops relationships with patients and families (45+) face-to-face daily, collecting feedback from them to improve the hospital experience. - Develops monthly data-reports associated with meaningful insights addressing the hospital's customers biggest challenges. Track, and report internal metrics and results initiatives to demonstrate impact.- Coordinates resolution for complex patient care issues with multiple disciplines and teams

-Guide and support a concentrated group of Phi Mu chapters through event planning, vendor management, creating detailed reporting systems and consultation (400+ members total)- Completed site visits to evaluate effectiveness and provide strategic plans for improvement in operations, finance, membership, public relations, leadership, development programming, risk management prevention and fundraising for Children’s Miracle Network Hospitals-Coordinate and execute large scale recruitments (1200+ people over a weeks time)-Establish quality relationships with university officials, faculty, and alumnae from multiple universities to ensure the chapters have the proper support-Manage four Chapter Consultants and four national volunteers based around the United States-Schedule and host weekly meetings with chapter support teams and individual chapter officers

-Guide collegiate chapters on proper operations, membership, and finance protocol-Monitor membership statistics across the country-Collaborate with collegiate, volunteers, and national officers across the country-Monitor individual chapters recruitment processes-Assist in the further development of chapter operations-Provide guidance for collegians in the areas of risk management, recruitment, and discipline-Assure all chapters are in compliance with the national constitution and bylaw-Explain processes to parents-Follow up with individuals on pressing issues and concerns-Collaborate with fellow colleagues on tasks to improve the national organization as a whole-Assist in planning and executing our bi-annual national convention-Develop new resources to assist collegians, volunteers, and outside professionals in the education of Phi Mu process and procedures-Manage 40 or more financial, operational and membership accounts-Develop personal relationships with every chapters executive committee and national volunteers-Provide in person trainings to over 20 chapters-Set up and perform online trainings that are essential to chapter management

-Intern for CMT Radio Live with Cody Alan-Write the entertainment stories for the CMT Radio Live show and website every day-Assist Cody and production team with daily operations-Prepare questions and relevant information for artist interviews-Participate in department meetings and brainstorming sessions -Attend all CMT staff meetings -Organize all affiliate station data -Attend and take notes at album release events

Assisted manager in running the store, training new employees, taking inventory, selling of merchandise, customer service.

Customer service and selling of merchandise