Taking an idea from initial concept to market release and creating alliances across departments to achieve shared goal is my forte as a skilled technical product management leader. Even more satisfying is when new products and features directly address customer needs and desires and deliver value to partners and stakeholders.Naturally analytical and organized, I am skilled at developing and deploying standardized processes, tools, and protocols to facilitate optimal efficiency and streamlined operations. Often recognized for my positive outlook and can-do spirit, I find that building camaraderie among teams and departments helps projects unfold more smoothly and with better results. Celebrating our shared wins and tackling challenges together makes arriving at the finish line more satisfying.Examples of projects and initiatives led:❇ Oversaw overhaul of Salesforce Service Cloud in four months, including new backend architecture and API gateway, to improve connectivity for a customer care center fielding 10M+ contacts per month. ❇ Worked with major, at-risk customer to redesign and relaunch an entire product suite to secure contract renewal and restore the relationship.❇ Led process improvement initiative to standardize project management practices and workflows across a $1.3B company and introduce unprecedented levels of efficiency during a high-growth phase.With a strong background in Agile methodologies to drive all steps of the software development lifecycle (SDLC), I center business and customer requirements to ensure that projects align with corporate goals. Always on the lookout for ways to improve myself and my relationships, I am passionate about global travel and personal growth—and the experiences I have had leading groups of friends on adventurous trips and cultivating my own self-awareness have been invaluable in advancing professionally and creating positive work relationships.I love expanding my network, so please don’t hesitate to connect! eing project requirements, scope, research and implementation of IT vendor solutions.
Quantum Consulting
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ConsultantQuantum Consulting Dec 2019 - PresentLos Angeles Metropolitan Area
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Senior Director, ProductGreen Dot Corporation May 2014 - Apr 2019Pasadena, CaI spent my last five years at Green Dot overseeing product management across all call center apps and customer notification channels. I led a global product development and engineering team and worked closely with senior leadership to prioritize and align key initiatives to facilitate a superlative customer experience and revenue growth. SELECT HIGHLIGHTS:➤ Spearheaded top-to-bottom revamp of the Salesforce Service Cloud to eliminate customer connectivity issues for the call center which fielded 1.2M calls per day and 10M+ contacts per month. ➤ Introduced enhanced customer contact features, information, and operational processes to reduce volume of calls 10% and labor costs $1.4M+ while improving customer satisfaction 40%.➤ Created customer care strategy for co-branded partners to deliver customized processes for diverse products. ➤ Launched enhanced verification and two-factor authentication, streamlined consumer email and text messaging across all departments, and delivered a robust messaging opt-in/opt-out system. -
Senior Business ManagerGreen Dot Corporation Oct 2012 - Apr 2014Pasadena, CaI worked on strategic business operations for the revenue team and was also tapped to lead product development efforts due to my extensive knowledge of the company’s product portfolio. With a team of five business systems analysts, I oversaw enhancement projects from initial planning to implementation with features including pharmacy and gas purchase rewards and custom cards. SELECT HIGHLIGHTS:➤ Hand-selected to direct business-critical initiative to rescue an at-risk contract with a major customer (60%+ of total business), working in close collaboration with the client to design new features, improve stakeholder communication, and steer project to successful conclusion—ultimately enabling a contract renewal. ➤ Increased new customers 20% year-over-year after redesigning product suite for retailer with 2M customers.➤ Standardized operations, communication, and processes to improve efficiency and drive business continuity.➤ Reduced out-of-stock rate 15% through collaboration with an internal partner on reengineering the supply chain process and incorporating advanced analytics and reporting.
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Project Manager - Strategic InitiativeGreen Dot Corporation Dec 2010 - Oct 2012I was tapped to join the corporate-level strategic program office to introduce rigor and discipline across the enterprise while leading transformation initiatives. I also worked closely with senior leadership to ensure we were focusing on key business priorities and addressing complex strategy and operations challenges. SELECT HIGHLIGHTS:➤ Spearheaded process improvement initiative to standardize project management practices, protocols, and materials and improve quality, consistency, and outcomes as the business became more complex. ➤ Delivered multiple high-visibility projects on time and within scope, including a multi-factor authentication roll out, remote check deposit implementation, and a complete revamp of the Walmart online customer experience.
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Business Systems AnalystGreen Dot Corp 2006 - Nov 2010I joined Green Dot in its early days as the concept was gaining traction. I led a team of business analysts as we supported key revenue, sales, and engineering priorities. Initiatives we undertook included online product and big-box retailer launches and new functionality for payment processing and verification. We also improved team output 20% via a process to prioritize sponsor requests, especially critical as business was growing.
Carrie Han Education Details
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Management Information Systems, General
Frequently Asked Questions about Carrie Han
What company does Carrie Han work for?
Carrie Han works for Quantum Consulting
What is Carrie Han's role at the current company?
Carrie Han's current role is Business-Aligned Leadership | Customer-Centric Product Management | Efficient, Automated Business Operations.
What schools did Carrie Han attend?
Carrie Han attended Ucla, Cal State Fullerton, College Of Business And Economics.
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