Manages the hard-working, high-output team of MLS Coordinators. Coordinates with vendors to brainstorm and implement process improvements. Collaborates with Office Managers to increase efficiency, foster community, inspire innovation, and streamline communication. Constantly vigilant for ways to improve systems, strengthen relationships, and make life in general more enjoyable. Interview and vet all potential Front Desk and Office Manager candidates: recommend for hire, make initial verbal offer and negotiate when necessary, and work with local staff on training schedule and follow up.Communicate regularly with Office Managers (25) to solicit feedback, gauge general wellness of staff and office, and intervene or support where appropriate Work with VP of Operations to improve, approve, and implement policies and procedures across all offices.Work with Managing Brokers and COO to swiftly respond, solve, and adjust to feedback.

Manage day-to-day operations of top-producing Evanston office: supply ordering, stocking, hiring, event planning and execution, maintenance and facilities in general.Support agents (100+) by email, phone, text, and in-person, on questions ranging from @tools, to IT support, to interpersonal, to transactional, often drawing on deep institutional knowledge and experience.Cultivate an office culture of fun, openness, and comradery while maintaining a professional business atmosphere. Sets a no-nonsense, low-drama tone with a heavy focus on relationships.Worked with VP to craft and birth the MLS Coordinator Department. Grew team from two members to 14; constantly created and refined processes; oversaw the creation and ongoing upkeep of departmental handbook; sought to streamline and innovate anywhere possible; developed and maintained fruitful relationships with 3rd party vendors.

Managed the strategic and fiscal health of one of Chicago longest standing store-front theaters. Responsibilities included grant writing, budget creation, cash flow projections, production team management, meeting coordination, board member recruitment and really, really loving theater.Tripled the operating budget from under $30k annually to over $100k.Identified, facilitated, and drove the process of opening a new theater space to house The Factory on Howard Street in 2016.Researched, applied, and won grants of various sizes and amounts.Oversaw production of over 40 theatrical productions, including an original production, “The Next Big Thing”, directed by Robyn Coffin in 2018.Additional key operational successes include: executed strategic planning retreats; spear-headed a re-branding campaign; built a board; executed many capital fundraising campaigns and annual galas; joined the local SSA (Special Service Area) #19 as a commissioner (and eventual chair) to develop and participate in community development initiatives and events (Chalk Howard Street Fest and the “Where You Can Be You” streetscape and banner campaign); managed and supported an incredibly diverse ensemble (~28); rocked out whenever possible (bass, vocals, tuba).