Carrie Knox Email and Phone Number

Experienced Community Manager dedicated to enhancing tenant satisfaction and fostering positive relationships within commercial properties in Downtown Melbourne. With a detail-oriented approach and exceptional communication skills, I excel in providing excellent customer service, managing tenant relationships, and ensuring property maintenance. Skilled in tenant leasing processes, marketing, and social media, I am committed to creating a welcoming environment that promotes tenant retention and attracts new business opportunities.

“Above the Clouds" is a children’s book providing a sensitive approach to help children cope with the loss of a parent by addressing their emotions and offering a message of hope in poetry form.

-Open and closing store following procedure -Responsible for deposits -Neatness of the store -Provided customer service -Stocked store and checked inventory -Trained and supervised in Policy and Procedure

-Answers all inbound queue calls related to Home Inspections-Ability to multi-task to accomplish workload efficiently-Oral and written communication internal and external-Maintain accuracy production standards per member call -Effectively problem solve and attention to detail to provide correct information-Phone handling, to include: Greet customers, respond to incoming calls, screen and field calls, transfer calls, relay voicemail messages, answer basic questions from homeowners and agents.-Email response, to include: answer general questions, handle scheduling emails-Internal Communication: Utilize company website to submit notes, to communicate between office staff, inspectors, agents, and homeowners.-Assign tickets different support levels-Organize support by escalating per instance, if further assistance is needed.-Maintain customer confidence and protect operations by keeping information secure and confidential.-Contribute to team efforts of maintaining our company mission.-Receive, process, and ensure confidentiality of sensitive information and materials-Collect/process fees and payments, as well as signed agreements.-Scheduling Inspections-Perform administrative duties, maintaining employee database-Maintain proper records of employee attendance-Submit job postings, create candidate pools, schedule interviews, create, positions descriptions,-Coordinate orientation and training session for new employees and current-Software used BambooHR, Frankcrum and Quickbooks, Micrsoft Office Suite, Adobe, Canva

-Answers all inbound queue calls-Ability to multi-task to accomplish workload efficiently-Oral and written communication internal and external-Maintain accuracy production standards per member call -Effectively problem solve and attention to detail to provide correct information

-Performs work in a call center environment providing expert guidance as team lead-Directs training and technical assistance to production support personnel, and contributes to their professional development. -Subject Matter Expert in providing quality customer service and/or sales in a professional and polite manner with the intent of providing customer satisfaction, retention, and meeting program goals.-Receives and handles customer queue calls-Responds to customer inquiries that go beyond typical scripted responses-Handles inquire with complete knowledge of product/service or appropriately researches information-Provides immediate feedback to customers' problems/concerns using proper telephone etiquette-Assists supervisor/Manager with coaching and development of new agents or low performers to increase productivity and performance-Quality Assurance was monitored and feedback was provided to agents using strategic coaching methods-Assists in delivering team briefings, huddles, and new training materials-Resolves issues and deescalates dissatisfied customers-Leader in applying new processes and disseminating to teams-Database creation and maintenance for tracking and metrics status reports-Data Analytics was created to track production metrics for teams and team managers -Data Analysis of lowliers, corrective action reports, constructive feedback, and recognition

-Point of contact for new potential clients seeking information on the products and services available for their needs-Maintain existing accounts, through email marketing and advertising-Arrange, organize, administer, attend meetings, conferences, and industry events-Collaborate within Tiggee on design, production, and press releases-Developed new marketing and business strategies through FreshMarketer-Established, and built upon existing corporate partnerships promoting the Tiggee brand of services.-Arranged, organized, collaborated, and researched for Reston Tech Talks a monthly technical talk with 3 speakers, event sponsors, food sponsors, and cooperative advertising. -Marketing and Advertising Sales and demo workflows with Fresh Works, Fresh Marketer, Fresh Sales, Zapier, Zendesk, Slack, MACos proficient

-Represent the NATCA Charitable Foundation in following policies, practices, procedures, mission, objectives, and history.-Encourage participate in the NATCA Charitable Foundation through membership and philanthropy efforts to over 200 charities across the U.S.-Applying research, devising strategy, identifying new prospects, developing and implementing solicitation and negotiations for NCF events and including auctions items.-Work with NATCA executive leadership, program staff, board and high-level volunteers to identify, solicit and steward corporate prospects for the purpose of raising funds through marketing, corporate sponsorships for events & corporate philanthropy.-Manage strategic communications, advertising at all NATCA Events Publications, email and other electronic outreach, social media campaigns, website presence, and promotional campaigns.-Establishes Permit and licenses for NCF programs and events-Negotiate vendor contracts for all events-Collaborative Internal and external communications

-Evaluated the work performance of subordinate staff, and volunteers, and gave feedback to ensure that they are performing in a satisfactory manner. Directed, counseled, instructed, and assisted volunteer usher aides.-Inspects bags, packages, picnic baskets, and coolers entering the theater-Resolved patron complaints and issues.-Provided information for inclusion in the nightly House Report debriefing, summarizing all important events, patron complaints, and facility/safety issues related to his/her section.-Assists in handling emergency situations, including medical emergencies, weather alerts, and situations requiring evacuation of the Filene Center.-Responsible for conducting an inspection of his/her section prior to the opening of the Filene Center to ensure the facility is safe, clean, and ready for public use reporting findings to the Lead Usher.-Planned, scheduled, and assigned work of subordinate staff, providing technical, and policy direction.

-Coordinates Meetings & Events; chauffeured transportation services for national, and international meetings, and event planners. -Provide as an expert single point of contact for the full range of company transportation services directly supporting all activities and transportation elements that are fully functional for all events and clients. -Provided specialized project management services for executives, large group logistics, complex events, board meetings, roadshows, entertainment, sports, and other major events.-Demonstrated the ability to prioritize, manage time, multi-task, detailed oriented, utilize soft and hard skills when appropriate, goal-driven, actively listen, comprehend and effectively handle challenging client requests, and able to work independently, dependable and reliable.Notable Brand Experience: Super Bowl LII (52) Event Coordinator for United Healthcare, Mars, Inc., and FedEx.

-Provide customers with customer service for a variety of dance shoes and apparel.-Communicate and handle register transactions and inventory tasks-Provide customers shopping at the North Face with customer brand service-Adhere to all company’s policy and procedures-Converse with customers on a variety of outdoor activities-Communicate and handle register transactions and inventory tasks

-Provide customers shopping at the North Face with customer brand service-Adhere to all company’s policy and procedures-Converse with customers on a variety of outdoor activities-Communicate and handle register transactions and inventory task

-Manage golf tee times, access Inventory and perform supply ordering.-Meet with vendors to select new products.-Publish and edit weekly newsletter and create promotional advertisements for the store.-Configure all layouts and product displays for the store.-Manage employees

-Accounts Payable collection & entry-Policy & Procedures updated for: new Applicants, new employee, background checks, drug tests, rejected applications, rejections letters-Current Employees Evaluations and Petty Cash. Employee Folder’s include, evaluations, pay raises, application, resume, certifications, training, & qualifications & secured. -Successful understanding the “bidding” process from start to finish. Filling out necessary paperwork for bid state & government paperwork is done in a timely manner prior to arriving to a bid. -Employee Packets have been organized, up to date and revamped to fit the needs as a company as well as Worker’s Compensation paperwork.-Data entry, data analysis, database management, compile, store, retrieve & report data. -Meet & greet office visitors internal & external, in person & by telephone, responding to questions appropriately. -Refers callers to appropriate telecommunications employees or take detailed messages in a professional manner & to appropriate employee or office. -Answer questions on general information within the ordinary working knowledge for which answers are available & may be found in work logs, office files, computer and databases. Process mail, type correspondence, reports; insuring that all documents are prepared accurately & in the correct format, letters, memorandums, technical reports and personnel forms. Maintains mail to appropriate co-workers and distribute. -Special projects are done independently making decisions independently regarding their final solution. --Prepare recurring & routine reports on a weekly and monthly basis without direct supervision.-Proficient in Microsoft Office Suite, FedEx, packaging label & shipping of FedEx Proprietary Mail, & UPS. -Proficient in English grammar, punctuation, spelling, proofread and correcting errors.

Volunteer Structural Fire Fighter in Yellowstone National Park

Implements established natural resource management projects with in the district including the Lake Trout Removal Program. Using Microsoft programs to for data entry, data analysis, database management, compile, store, retrieve and report data for long term monitoring for the Lake Trout Removal Program. Duties included: working field equipment, fish handling for deep large lakes, motorboat operations, safety of the crew when captain, communication, leading volunteer staff in performing work working the gillnetting puller, picking fish out of the gillnet and repacking gillnets. Able to tell the difference between native fish (Yellowstone Cutthroat Trout and non-native (Lake Trout) and remove the native trout with out killing them. Accurately, count and measure both native and non-native trout. Ability to lift heavy objects of 50lbs or more. To adapt to ever changing weather conditions and field techniques used on a high altitude lakes and rivers in Yellowstone National Park. Knowledge of National Park Service natural resource practices, procedures, following instructions and standardized procedures and organizes field data. Completed Motorboat Operations Certification Coarse Department of Interior National Park Service (MOCC June 2011)

Provided formal and informal interpretation and leadership.Proficient understanding & knowledge of park resources and creates opportunities for the audience to form intellectual & emotional connections to the meanings of the park resources.Programs are consistent with park themes, creative with NPS Interpretive Development Program (IDP) standard.Resource protection and safety messages are always included during visitor contacts and programs.Positive visitor center experience by providing park orientation & information, while being aware of the operational area smoothness and efficient flow of traffic at the information desk. Statistics are properly recorded according to NPS standards.In charge of publications which includes restocking informational materials, cleans and organizes desk & lobby areas, updates information boards as needed. Fee collection by established accountability guidelines for handling government funds, done accurately, professionally with proper explanation of regulations and entitlements.Conflict and controversy is dealt with in an objective manner, diffusing the situation. Uses technology properly to perform duties, cash register and computers. Serves as a supportive team member with effective, positive and constructive communication & attitude with co-workers, supervisors, & other divisions and partners.Anticipates needed assistance and proactive with a positive attitude. Always follows the chain of command procedures. Always completes assignments in a timely manner and punctual for visitor center work shifts. Effectively and efficiently completes assigned collateral duties and offers to take on additional projects. In depth knowledge of the park, always seeking to increase personal knowledge of park resources and use this knowledge to better serve visitors. Ability to conduct research of technical materials, strong knowledge of current park management, planning and other issues, while consulting experts in order to expand resource knowledge

Counts and balances all money received from entrance stations, campgrounds, honor entrances, donation boxes, fishing permits, visitor centers also backcountry reservations stations. Prepare deposits daily, maintain security of fee collection office, and safeguard all alarm codes, safe combinations and keys to highly sensitive and restricted areas. Knowledge of cash processing, banking procedures, and have the ability to recognize counterfeit currency and check for proper endorsements and verifications on checks. Ability to research and solve difficult situations without referral to supervisor. Ability to retain composure and use good judgment in dealing with people. Mathematical accuracy is and good oral communications; use of word processing, spreadsheets, databases, networked programs, electronic calculators, typewriters and electronic cash counting equipment. Knowledge of NPS fee Collection policy and procedure requirements, including; fund accountability, entrance and campground station operations, financial control to prevent waste, fraud and abuse of public monies. Familiar with NPS-22 requirements.

-Implements established natural resource management projects with in the district including the Lake Trout Removal Program. Using Microsoft programs to for data entry, data analysis, database management, compile, store, retrieve and report data for long term monitoring for the Lake Trout Removal Program. Duties included: working field equipment, fish handling for deep large lakes, motorboat operations, safety of the crew when captain, communication, leading volunteer staff in performing work working the gillnetting puller, picking fish out of the gillnet and repacking gillnets. Able to tell the difference between native fish (Yellowstone Cutthroat Trout and non-native (Lake Trout) and remove the native trout with out killing them. Accurately, count and measure both native and non-native trout. Ability to lift heavy objects of 50lbs or more. To adapt to ever changing weather conditions and field techniques used on a high altitude lakes and rivers in Yellowstone National Park. Knowledge of National Park Service natural resource practices, procedures, following instructions and standardized procedures and organizes field data. Completed Motorboat Operations Certification Coarse Department of Interior National Park Service (MOCC June 2011)

Meet and greet office visitors in person and by telephone, responding to questions. Refers callers to appropriate telecommunications employees or takes messages. Answer questions on general information within the ordinary working knowledge for which answers are available and may be found in work logs, office files, computer and data-bases. Process mail, type correspondence, reports; insuring that all documents are prepared accurately and in the correct format, letters, memorandums, technical reports and personnel forms. Routine pick-ups and drop off of materials and supply to Supply Center. Maintain computer data bases and office file systems. Special projects are done independently making decisions independently regarding their final solution. Prepare recurring and routine reports on a weekly/monthly basis without direct supervision. Frequent and proficient user on Federal Personnel Payroll System (FPPS) looking up current employees and terminated employees, forwarding addresses etc. Explained and sent out, scanned, faxed Standard Form 8 (SF 8) to terminated or furloughed employees. Proficient in Microsoft Publisher, mail mergers Fed Ex Website usage, packaging label and shipping of Fed Ex Proprietary Mail. Send out to timekeepers and employees Standard Form 50 (SF-50) Benefits project: Organized, printed, complied and display all Benefit information for Open Season, also assisted employees find their current provider information and any other information on changing their current plan. Scan and save employee OPF’s to “O” Drive. Organized Human Resources keys. Sent Supervisors when requested Position Descriptions.

Conduct programs on Yellowstone’s cultural history, natural history, and geology throughout the park. Programs range in length from one to three days, with 1 -14 participants. The partnership with Tauck World Discovery is a single day program that provides an overview of a large section of Yellowstone, co-taught while riding on a large coach bus. Another partnership with the Flying Pig Raft Company, wildlife watching tours for one day called “Safari”. Represent the Yellowstone Association and National Park Service, in following YA policies and practices, procedures, mission, objectives, history, and encourage participate in the YA through membership and Institute Programs. Demonstrate effective communication and teaching skills, delivering clear, organized and engaging presentations while adapting teaching methods to diverse participants and situations. Emphasize leave no trace practices and adhere to YA’s code of ethics. Provide interpretation of park history and management, including varying points of view that empower participants to form their own opinion, such as, re-introduction of wolves, bison and brucellosis and Lake Trout vs. Cutthroat Trout. Follow YA emergency procedures and facilitate emergency response. Manage, anticipate potential hazards, and demonstrate good judgment under changing, stressful and emergency situations or group issues that may arise due to terrain, student ability/attitude or weather. Prepare students for field through pre-course and daily orientations. Vehicle operations include 14 passenger minibuses and other all terrain vehicles safely and defensively. Maintain a professional relationship with all YA staff, volunteers, partners, students and general public. Maintain cleanliness and maintenance of vehicles and equipment. Complete coarse paperwork, health forms, coarse evaluations, and waivers. Demonstrated outdoor leadership skills, experience working with all age groups.