Carrie M. Macfarlane Email & Phone Number

Waterbury Center, Vermont, United States

• Quickly learned software interfaces, ensuring accuracy in documentation across systems.• Revised, reorganized, and built new content for a guide to internal ticketing software. Soon after the guide was released, it was adopted as a key e-learning resource.• Researched and wrote customer-facing quickstart guides for software installation, voice commands, and an online payment system.• Created a style guide that is now among the top 3 most visited articles in the company knowledgebase.• Crafted a concise editor's checklist that facilitates constructive feedback.• Designed templates and a publication workflow with advice for each phase of the content lifecycle. Team productivity doubled in 5 months. • Collaborated with teammates to build a glossary of business terms. The glossary is now a beloved resource for new hires and experienced employees.• Moved into a mentorship role in less than one year.

Middlebury College Libraries

• Designed successful outreach campaigns including blog posts, social media, and printed posters. Created a content calendar and built a team of contributors from across the organization.• Persuaded faculty to build library training into their curricula by sharing bite-sized reports of user research and skills assessments.• Experimented with flipped classroom teaching techniques and became an advocate for active learning with video components.• Mentored colleagues who became recognized experts in their fields.

Middlebury College Libraries

• Regularly evaluated and reorganized workflows and policies, preserving only the ones that continued to meet our needs.• Migrated web guides and tutorials to new content management systems. Spoke at conferences about best practices and lessons learned.• Contributed to library usability studies, and later hired the library’s first full-time user experience librarian.• Indulged my love of language by taking on outreach responsibilities for Japanese, Chinese, and writing departments.• When the libraries were restructured, my position was elevated to Director of Research and Instruction.

Middlebury College Libraries

• Acquired subject expertise by attending intro science classes.• Delivered exceptional customer service, resulting in positive feedback, referrals, and return visits.• Brought routine, lightweight feedback methods into training sessions.• Migrated content from Microsoft CMS to a home-grown web platform.

Widener Library, Harvard College Library

• Created the library’s first web-based course research guides, then collaborated with instructional design team to integrate the guides with the college's learning management system.• Wrote context-sensitive help for the online library catalog.• Developed procedures and policies for the library’s first training lab.

Widener Library, Harvard College Library

• Studied writing and linguistics curricula when I was invited to serve as the library expert for these fields. • Led training sessions for novices and experienced computer users.• Provided one-on-one research assistance and online support.• In less than a year, I was promoted to the position of Instructional Services Librarian.

Taste Of Ux Writing

This free course introduces core concepts of UX writing with case studies, hands-on exercises, and links to resources for deeper learning.

Certificate Of Completion, Plain Language

Plain Language: Getting Started or Brushing Up is a short, self-paced online training course that helps writers learn to communicate more.

Certificate, Designing For Non-Designers

Designing for Non-Designers is a five-week course that teaches technical communicators how to apply graphic design principles to print.

Certificate, Techcomm Fundamentals Bootcamp

The TechComm Fundamentals Bootcamp is a seven-week course sponsored by the Society for Technical Communication. It teaches key theories.

Certificate, Professional Writing

The Penn LPS Online Certificate in Professional Writing is a 4-course program that teaches how to write effectively for specific.

Practitioner Certificate, Appreciative Inquiry

This was a hybrid residency/online program that included training and practice in Appreciative Inquiry for a variety of organizational.

Librarians Active Learning Institute

Selected to attend an intensive two-day program meant to help librarians develop as teachers by introducing them to active learning.

Harvard Institutes For Higher Education, Library Leadership In A Digital Age

Selected to attend an intensive 3-day program on effective library leadership in a rapidly changing digital environment.

Ms, Library And Information Science

Extensive coursework in research services and technology. Earned degree while working full-time as a library assistant at the Harvard.

Ba, East Asian Studies

East Asian Studies/Japanese with concentration in Reading and Writing of Fiction and Nonfiction.

Junior Year Abroad

Activities and Societies: Lived with a local family and participated in school and community events for a full academic year.