Carrie M. Macfarlane Email and Phone Number
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Carrie M. Macfarlane personal email
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I love writing clear and concise documentation. Years of experience with training and technology inform my editorial decisions. My grounded mindset helps me respond to business changes with optimism and creativity. I enjoy working toward a shared vision of a better product.
Ivy Computer, Inc.
View- Website:
- ivycomputer.com
- Employees:
- 17
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Technical WriterIvy Computer, Inc. Apr 2023 - PresentWaterbury Center, Vermont, United States• Quickly learned software interfaces, ensuring accuracy in documentation across systems.• Revised, reorganized, and built new content for a guide to internal ticketing software. Soon after the guide was released, it was adopted as a key e-learning resource.• Researched and wrote customer-facing quickstart guides for software installation, voice commands, and an online payment system.• Created a style guide that is now among the top 3 most visited articles in the company knowledgebase.• Crafted a concise editor's checklist that facilitates constructive feedback.• Designed templates and a publication workflow with advice for each phase of the content lifecycle. Team productivity doubled in 5 months. • Collaborated with teammates to build a glossary of business terms. The glossary is now a beloved resource for new hires and experienced employees.• Moved into a mentorship role in less than one year.
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Director Of Research And InstructionMiddlebury College 2014 - Apr 2023Middlebury College Libraries• Designed successful outreach campaigns including blog posts, social media, and printed posters. Created a content calendar and built a team of contributors from across the organization.• Persuaded faculty to build library training into their curricula by sharing bite-sized reports of user research and skills assessments.• Experimented with flipped classroom teaching techniques and became an advocate for active learning with video components.• Mentored colleagues who became recognized experts in their fields. -
Head Of Research And InstructionMiddlebury College 2010 - 2014Middlebury College Libraries• Regularly evaluated and reorganized workflows and policies, preserving only the ones that continued to meet our needs.• Migrated web guides and tutorials to new content management systems. Spoke at conferences about best practices and lessons learned.• Contributed to library usability studies, and later hired the library’s first full-time user experience librarian.• Indulged my love of language by taking on outreach responsibilities for Japanese, Chinese, and writing departments.• When the libraries were restructured, my position was elevated to Director of Research and Instruction.
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Reference And Instruction Librarian For The SciencesMiddlebury College 2005 - 2012Middlebury College Libraries• Acquired subject expertise by attending intro science classes.• Delivered exceptional customer service, resulting in positive feedback, referrals, and return visits.• Brought routine, lightweight feedback methods into training sessions.• Migrated content from Microsoft CMS to a home-grown web platform.
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Instructional Services LibrarianHarvard University 2001 - 2005Widener Library, Harvard College Library• Created the library’s first web-based course research guides, then collaborated with instructional design team to integrate the guides with the college's learning management system.• Wrote context-sensitive help for the online library catalog.• Developed procedures and policies for the library’s first training lab. -
Instruction And Reference LibrarianHarvard University 2000 - 2001Widener Library, Harvard College Library• Studied writing and linguistics curricula when I was invited to serve as the library expert for these fields. • Led training sessions for novices and experienced computer users.• Provided one-on-one research assistance and online support.• In less than a year, I was promoted to the position of Instructional Services Librarian.
Carrie M. Macfarlane Skills
Carrie M. Macfarlane Education Details
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Taste Of Ux Writing -
National Institutes Of HealthCertificate Of Completion, Plain Language -
Society For Technical CommunicationDesigning For Non-Designers
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Society For Technical CommunicationTechcomm Fundamentals Bootcamp
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Professional Writing -
Appreciative Inquiry -
Librarians Active Learning Institute -
Harvard Institutes For Higher Education, Library Leadership In A Digital Age
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Library And Information Science -
East Asian Studies
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Junior Year Abroad
Frequently Asked Questions about Carrie M. Macfarlane
What company does Carrie M. Macfarlane work for?
Carrie M. Macfarlane works for Ivy Computer, Inc.
What is Carrie M. Macfarlane's role at the current company?
Carrie M. Macfarlane's current role is Technical communicator. Community leader..
What is Carrie M. Macfarlane's email address?
Carrie M. Macfarlane's email address is cm****@****ury.edu
What is Carrie M. Macfarlane's direct phone number?
Carrie M. Macfarlane's direct phone number is (802) 443*****
What schools did Carrie M. Macfarlane attend?
Carrie M. Macfarlane attended Ux Writing Hub, National Institutes Of Health, Society For Technical Communication, Society For Technical Communication, University Of Pennsylvania, College Of Liberal & Professional Studies, David L. Cooperrider Center For Appreciative Inquiry, Dartmouth College, Harvard University, Simmons College, Middlebury College, Doshisha University.
What skills is Carrie M. Macfarlane known for?
Carrie M. Macfarlane has skills like Library Science, Library, Information Literacy, Library Instruction, Academic Libraries, Research, Technology, Educational Technology, Library Research, Higher Education, Libraries, Public Speaking.
Who are Carrie M. Macfarlane's colleagues?
Carrie M. Macfarlane's colleagues are Kirby Lindemer (Williams), Matthew Frye, Nick Omodeo, Gabe Crane, Jonathan Bombard, Hector Sanchez, Bryan Charlton.
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