Carrie M. Macfarlane Email & Phone Number

Waterbury Center, Vermont, United States

• Quickly learned software interfaces, ensuring accuracy in documentation across systems.
• Revised, reorganized, and built new content for a guide to internal ticketing software. Soon after the guide was released, it was adopted as a key e-learning resource.
• Researched and wrote customer-facing quickstart guides for software installation, voice commands, and an online payment system.
• Created a style guide that is now among the top 3 most visited articles in the company knowledgebase.
• Crafted a concise editor's checklist that facilitates constructive feedback.
• Designed templates and a publication workflow with advice for each phase of the content lifecycle. Team productivity doubled in 5 months.

Middlebury College Libraries

• Designed successful outreach campaigns including blog posts, social media, and printed posters. Created a content calendar and built a team of contributors from across the organization.
• Persuaded faculty to build library training into their curricula by sharing bite-sized reports of user research and skills assessments.
• Experimented with flipped classroom teaching techniques and became an advocate for active learning with video components.
• Mentored colleagues who became recognized experts in their fields.

Middlebury College Libraries

• Regularly evaluated and reorganized workflows and policies, preserving only the ones that continued to meet our needs.
• Migrated web guides and tutorials to new content management systems. Spoke at conferences about best practices and lessons learned.
• Contributed to library usability studies, and later hired the library’s first full-time user experience librarian.
• Indulged my love of language by taking on outreach responsibilities for Japanese, Chinese, and writing departments.
• When the libraries were restructured, my position was elevated to Director of Research and Instruction.

Middlebury College Libraries

• Acquired subject expertise by attending intro science classes.
• Delivered exceptional customer service, resulting in positive feedback, referrals, and return visits.
• Brought routine, lightweight feedback methods into training sessions.
• Migrated content from Microsoft CMS to a home-grown web platform.

Widener Library, Harvard College Library

• Created the library’s first web-based course research guides, then collaborated with instructional design team to integrate the guides with the college's learning management system.
• Wrote context-sensitive help for the online library catalog.
• Developed procedures and policies for the library’s first training lab.

Widener Library, Harvard College Library

• Studied writing and linguistics curricula when I was invited to serve as the library expert for these fields.
• Led training sessions for novices and experienced computer users.
• Provided one-on-one research assistance and online support.
• In less than a year, I was promoted to the position of Instructional Services Librarian.

Taste Of Ux Writing

This free course introduces core concepts of UX writing with case studies, hands-on exercises, and links to resources for deeper learning.

Certificate Of Completion, Plain Language

Plain Language: Getting Started or Brushing Up is a short, self-paced online training course that helps writers learn to communicate more.

Certificate, Designing For Non-Designers

Designing for Non-Designers is a five-week course that teaches technical communicators how to apply graphic design principles to print.

Certificate, Techcomm Fundamentals Bootcamp

The TechComm Fundamentals Bootcamp is a seven-week course sponsored by the Society for Technical Communication. It teaches key theories.

Certificate, Professional Writing

The Penn LPS Online Certificate in Professional Writing is a 4-course program that teaches how to write effectively for specific.

Practitioner Certificate, Appreciative Inquiry

This was a hybrid residency/online program that included training and practice in Appreciative Inquiry for a variety of organizational.

Librarians Active Learning Institute

Selected to attend an intensive two-day program meant to help librarians develop as teachers by introducing them to active learning.

Harvard Institutes For Higher Education, Library Leadership In A Digital Age

Selected to attend an intensive 3-day program on effective library leadership in a rapidly changing digital environment.

Ms, Library And Information Science

Extensive coursework in research services and technology. Earned degree while working full-time as a library assistant at the Harvard.

Ba, East Asian Studies

East Asian Studies/Japanese with concentration in Reading and Writing of Fiction and Nonfiction.

Junior Year Abroad

Activities and Societies: Lived with a local family and participated in school and community events for a full academic year.