Orchestrated critical HR functions for the nation’s largest personal injury firm, managing a team of 20+ to support over 1,000 attorneys and 4,300 legal and administrative staff across 100+ offices in all 50 states. Collaborated closely with other members of the C-suite and senior leaders to drive HR strategy, streamline processes, and improve employee engagement. Led initiatives that strengthened organizational culture, ensured compliance, and aligned HR practices with firm goals. • Conducted visits to top 20 offices nationwide to foster engagement, gain insight into local HR needs, and ensure cohesive application of HR policies.• Led performance review overhaul, transitioning from a paper-based system to utilizing UKG, establishing updated criteria for individual contributors and managers, with 360-degree feedback for some roles.• Organized nationwide in-person HR Summit, aligning regional HR leaders with the firm’s strategic objectives for 2025, sharing best practices, and fostering collaboration.• Co-Chair of the Benefits Committee, guiding the firm through decision points about benefit plans for 2025, ensuring competitive offerings met the diverse needs of employees.• Initiated FLSA exempt salary adjustments and refined ADA and FMLA processes, ensuring fair treatment, compliance with federal and state regulations, and supporting a more inclusive workplace.• Led an employee data collection project to enhance data accuracy, supporting better HR reporting and decision-making across the firm.

Directed the firm's performance management and progressive discipline process for 1,500 employees and attorneys across twenty-four offices nationwide. Designed and delivered HR training programs across the country to attorneys, managers, and staff. Regularly collaborated with c-suite, and legal counsel, to address complex HR issues and mitigate legal risks. Provided coaching and guidance on employee relations issues, and when necessary, recommended disciplinary actions, resolved conflicts, investigated complaints, and facilitated grievance procedures. Strived to ensure fair and consistent treatment of all employees and compliance with employment laws and regulations at the federal, state, and local levels. • Co-Chair of the Akerman Emergency Relief Fund, guiding a board of attorneys and managers through decisions about financial assistance granted to employees in times of crisis. • Member of the Akerman Equality and Inclusion Committee, advocating for diversity and equity initiatives.• Member of the Akerman Philanthropic Initiative (Community Impact Team), supporting the firm's social responsibility goals. Organized and executed the local "Give Back Days" event in May, 2023 and the local "Holiday Toy Drive" in December, 2023.• Successfully implemented targeted retention strategies and proactive management training, resulting in a 3% reduction in turnover within the first year.• Designed and executed two comprehensive training series: to enhance newly assigned Office Managing Partners and Manager/Supervisors respective skills sets and operational efficiency.• Coordinated virtual and onsite events for critical incidents through the firm's (Aetna) Employee Assistance Program, providing confidential support and resources to employees as needed.

Trusted advisor and business partner for C-level executives. Responsible for conducting initial & ongoing HR Needs Assessments and providing recommendations on compliance and HR best practices, with the overall goal of mitigating risk for 50+ clients. Also assisted clients by consulting on performance management, compensation analysis, recruiting and employee development. Helped develop training plans and perform both virtual and onsite HR trainings for clients (Preventing Harassment in the Workplace, Management Skills & Behavioral Interviewing.) Regularly conducted on site HR harassment and discrimination investigations, while providing best-practice advice for resolution. Annually consulted with clients on benefit investment strategies and created competitive, cost-effective benefit packages in an attempt to attract and retain top talent. Advised ALE (Applicable Large Employers – 100+) if the plans they offered, as well as the company contribution strategy, was in compliance with federal ACA laws. • Member of ADP’s Diversity Team & CTS (Client Technical Services) Partnership Project.• Maintained client relationships, exceeding planned retention rates year-over-year.• Regularly attended prospect meetings with District Managers to assist in the sales cycle. • Personally recognized at regional level for performance during multiple Open Enrollment cycles.

Trusted Advisor and Human Capital Consultant for C-level executives. Responsible for providing value-added human capital services to assist clients in maximizing their investment in people. Served as the direct onsite contact for consultations on employee relation issues, human capital strategy, employee & management training (harassment prevention, diversity, management, interviewing) and workplace investigations (harassment & hostile environment). • Founding Member of TriNet’s "HR 101" team - responsible for design & development of Management Training for delivery by Human Capital Consultants to TriNet clients. • Member of TriNet’s "Performance Management" strategic service team, responsible for implementation and ongoing service of the SuccessFactors web-based appraisal solution for clients.

Responsible for servicing clients in the small to mid-sized business category by identifying their needs and providing solutions in three areas: workforce alignment, administrative relief and business protection. In close partnership with processing and portal experts, acted as the single point of contact for the client, nurturing & expanding the relationship over time. Duties also included assisting in the sales process. • Recipient of Gevity “Colleagues Choice Award” • Provided personalized installation of human resources plans based on an organizational assessment of the client’s operation, environment, and business goals. Coordinated on-boarding of new clients, annual client enrollments, and related activities. • Proactively managed the client relationship through a pre-determined set of metrics; achieving expected outcomes while seeking opportunities for enhanced revenue development and account penetration.

Supported the Director of HR, HR Manager and Recruiter. Prepared corporate reports and spreadsheets across multiple locations, including consolidated headcount & consolidated org chart. Responded to hiring managers throughout processes of recruitment and terminations. Coordinated pre-employment background checks, drug screenings and physicals. Prepared offer letters, conducted NEO presentations, and processed all benefits and payroll related paperwork. Duties also included processing PAR’s, maintaining the HRIS system, and updating personnel files, preparing and administering termination packets, and coordinating temporary workers. • Redesigned consolidated headcount tracking spreadsheet which greatly reduced processing. • Created “New Hire Checklist” which charts candidate’s progress through the on-boarding process.

Conducted internal interviews, including counseling and PIP’s, with 1099 partners and subcontractors. Maintained required records of insurance and workers compensation documentation. Responsible for partnering with other industry professionals to coordinate “construction to closing” procedures.

Responsible for providing professional in-house training for Realtors. Developed and facilitated weekly classes for Realtors on the subjects of marketing and sales strategies, general real estate principles, and technical computer training. Managed entire transaction from contract to closing, which included: research of available homes, client showings, offer negotiations, counter-offer negotiations, writing contracts, overseeing inspections and appraisals, title insurance and mortgage coordination. As a Realtor, built loyal customer base within residential market utilizing relationship marketing. Success was achieved by providing exceptional customer service and market knowledge.