Full-time position with a local Insurance Agency. Served our general public clientele consisting of 5,000 households in customer service and marketing sales. Supported clients with reviewing and handling their insurance policies and billing transactions. Acted as a mediator between clients and the Claims Department. Managed 50-70 daily tasks, including but not limited to outbound calls to clients and prospective clients soliciting our insurance products. Completed a minimum of 70 outbound calls to clients and prospective clients soliciting our insurance products with a large emphasis on auto insurance sales.Assisted in on-boarding and training new employees on insurance procedures.

Full-time position with a successful non-profit organization, Knoxville Area Project Access. Served as a coordinator for a formal event consisting of 200 attendees. Researched over 50 potential prospect sponsors for the event. Sent solicitation letters and made phone calls to over 200 vendors, corporate, and sponsor prospects for the formal event. Monitored database of all prospects and collected over 80 silent auction items.

A seasonal position where I observed and trained under professional staff while providing customer service as well as implementing promotional and marketing strategies. Actively serviced clients through customer support and various forms of communications. Developed knowledge of case management and the differences in leadership styles. Developed customer service skills through telephone consults as well as developing conflict resolution skills and customer support techniques. Documented charity claims for patients’ hospital and physician charges.

Part-time permanent staff position with high profile customer service-based office while obtaining my bachelor’s degree. Assisted students with the appropriate information regarding their requests. Composed articles for the Career Center newsletters. Provided leadership and organization for a high traffic office environment. Provided leadership and organization for a high traffic office environment.

Conducted group sessions, provided peer counseling, planned events, coordinated communications, and provided direct supervision and leadership for 45 resident students.COMMUNITY Accumulated more than 120 hours of volunteer service for various communitySERVICE projects including developing leadership and interpersonal communication skills.