JLT has provided me with the opportunity to develop my skills and gain more responsibilities within my ring-fenced team. The company has developed my understanding of an incredibly important part of our working lives: pensions. With the main focus being on defined contribution, aiding our callers through their auto-enrolment journey has highlighted to me the importance of the workplace pension within the current financial climate. I recently completed and passed my PMI Level 2 Award in Pensions… Show more JLT has provided me with the opportunity to develop my skills and gain more responsibilities within my ring-fenced team. The company has developed my understanding of an incredibly important part of our working lives: pensions. With the main focus being on defined contribution, aiding our callers through their auto-enrolment journey has highlighted to me the importance of the workplace pension within the current financial climate. I recently completed and passed my PMI Level 2 Award in Pensions Essentials.Day to day work in the contact centre consists of communicating effectively with stakeholders to build positive working relationships, quality checking, supporting temporary and new agents, analysing data as well as ensuring we provide our clients with the top level of customer service possible. Show less

Worked on the front desk as a rental sales agent during the Summer of 2016. Became one of the top performers in the country for customer satisfaction (NPS).

Achieved my HCA (Healthcare Assistant Qualification) whilst in this role, maintained the general upkeep of the store and was responsible for delivering prescriptions to customers.